Niello BMW

Reason for Visit: Service

I recommend this dealer: Yes

My Review of Niello BMW:
Took care of all my due bill and warranty problems and more. Great experience.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Niello BMW:
I went w/ my girlfriend to look at new 5 series sedans/wagons and X5s. her '02 325Ci is over 100k miles, plus she's getting a BIG dog (mastiff). Her 325Ci was purchased in Fresno b/c of the excellent cust service, especially compared to the condescending attitude she received from 3 Bay Area dealership's salesmen. We tried Niello to see if it was worth buying there for the shorter distance from home. Chris came out to help when we got to the lot, and was very pleasant but not helpful. My girlfriend's intention was to get information on the models to help her decision on which will be best for her dog, and based on the treatment from the staff she would decide whether to buy from Niello. Chris asked very early "where are you in the process" so it was obvious he wanted to know if she was buying right away. When we explained the situation, he was no longer interested in sticking around for questions, and politely gave his card, writing the bmw website address in case we had questions. Based on this, she will be going back to Fresno to buy her new 5 series, any future new car, and will continue recommending Fresno to family, friends, and coworkers. Niello lost a DEFINITE sale, and many more in the future.

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