Nissan of Manhattan

Nissan of Manhattan
646 Eleventh Avenue
New York, New York 10036

Sales: (888) 903-9272
Service: (888) 903-1667
Parts: (888) 903-5610

Manufacturer: Nissan


Most Reviewed Employees
Bin Lou Bin Lou
Sales Manager
Angelo Tranquillo Angelo Tranquillo
Sales Manager
Need a New Car?

Dealership Amenities
Customer Lounge Area
Free Coffee
Parts Store
Television
Valet Parking
After Hours Drop-Off
Automated Car Wash
Drive-In Service
Free Loaner Cars
Free WiFi
Indoor Customer Parking
Instant Financing
Rental Car Service Onsite
Shuttle Service
Pet Friendly

Hours of Operation
Sales/Showroom

Monday: 9:00 AM - 8:00 PM

Tuesday: 9:00 AM - 8:00 PM

Wednesday: 9:00 AM - 8:00 PM

Thursday: 9:00 AM - 8:00 PM

Friday: 9:00 AM - 7:00 PM

Saturday: 9:00 AM - 6:00 PM

Sunday: 12:00 PM - 5:00 PM


Service

Monday: 7:30 AM - 6:00 PM

Tuesday: 7:30 AM - 6:00 PM

Wednesday: 7:30 PM - 6:00 PM

Thursday: 7:30 PM - 6:00 PM

Friday: 7:30 AM - 6:00 PM

Saturday: 8:00 AM - 5:00 PM

Sunday: Closed


Parts

Monday: 7:30 AM - 6:00 PM

Tuesday: 7:30 AM - 6:00 PM

Wednesday: 7:30 AM - 6:00 PM

Thursday: 7:30 AM - 6:00 PM

Friday: 7:30 AM - 6:00 PM

Saturday: 8:00 AM - 5:00 PM

Sunday: Closed

Twenty-Four Month Rating: 4.4/5
98 Reviews
Nissan of Manhattan

Overall Score: 4.5 Star Rating4.4



About Nissan of Manhattan
Certified: Nissan of Manhattan
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Nissan of Manhattan has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.



hellerjames
4/20/2012 4:24:22 PM

Overall Score: 4 Star Rating   4.4  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Bin Lou, Angelo Tranquillo

My Review of Nissan of Manhattan:
My experience with Nissan of Manhattan exceeded my expectations. I was offered a fair price, and all my requirements were met with efficiency and competence. I particularly enjoyed how I was introduced to my new truck and how everything was explained with such patience and expertise. Also rating high on the scale was the fact that the truck was detailed perfectly, so that I could hardly with to get in and drive off!
A wonderful and highly gratifying experiece!

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remjia
3/21/2012 3:21:27 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Scott McCollum

My Review of Nissan of Manhattan:
Quite frankly, I've had quite a few negative preconceptions about salespersons based on my business relationships as well as personal relationships with them in the past. I am pretty sure this is a more or less generalized experience among most of us, consumers, and I am not the only person that dreads dealing with salespersons. On top of that, having to find a car lease deal that fits student's budget who is mostly dependent on the student loans for expenses make it even more challenging.

I personally visited 4 different dealerships and exchanged emails with 1 dealership through my boyfriend. To be honest with you, this experience was a lot harsher than I expected it to be. At one of the best rated dealership (in Bronx), I was tricked, taken advantage of, and left feeling really upset! It's amazing how "crafty" they can get just to close a deal with you. Since they are very good at hiding their tactics, I could imagine a lot of people leave this dealership in Bronx thinking they got the best deal possible.

Scott at Nissan of Manhattan completely reversed all that negative, tiring car lease shopping experience! He is honest, sincere, and considerate. He doesn't try to trick you or deceive you. He is very pleasant to work with. He is very patient and doesn't mind spending extra time even on his day off to make sure your deal goes through. He knows how to provide you the best service without being to be "pushy". Most importantly, he really fights to get you the best deal! My boyfriend and I have been telling our friends about Scott already because we are certain that they will have the best experience with Scott.

When I started shopping for cars, I was more focused on the "number" or getting the best deal without concerning myself with customer service because I thought once the deal closes, all that will matter to me is the monthly payment I will have to make for my car. However, through this experience I've learned that best customer service usually goes together with the best deal. Closing the best deal is the result of a process that is influenced by multiple factors, one of which is the character of your salesperson. If he/she is honest and willing to work with you, you will undoubtedly get the best deal. However, if your salesperson is looking for shortcuts and easy ways to "trick" you into believing that you're getting the best deal, you will end up with an unsatisfying deal(The worst part of this is that you will realize it only later when it's too late). Therefore, I strongly urge you to not get lost in the numbers so much but to have a correct judgment of your salesperson's or the dealership's way of doing business (often reflected in the quality of customer service). Based on my experience, Scott at Nissan of Manhattan is exactly the kind of salesperson you need for a pleasant experience with a satisfying deal.

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ace28287
3/19/2012 8:51:29 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Scott McCollum

My Review of Nissan of Manhattan:
I am not a person to write reviews, ever, but my experience here was worthwhile I wanted to share. This was my first time car lease shopping, and wound up choosing Nissan due to their attractive 24mo leases, something I needed for special circumstances. Nissan of Manhattan was our 4th Nissan dealership that we visited (as well as 4 other non-Nissan dealership too). My girlfriend and I entered this dealership pretty pessimistic due to our previous experiences and were doubtful that we would receive good service. As graduate students, we were looking for a deal and this dealership definitely lived up to our needs. Scott, our salesman, worked with us, answered all our questions, understood our circumstances, and spoke to us with respect and made us feel very welcome. He was not aggressive, open to questions, worked a deal on our terms, and so friendly that he did not seem like a salesman, but more like a friend helping another friend car shop! Unlike other salesmen who do not fight for customers, Scott took on a role of being a liaison for us and the dealership. I went into car lease shopping very informed, and I can tell you that the most important aspect of building rapport with customers like me is to leave out the bullshit. Scott did exactly that - went straight into the numbers and we settled on a deal. Furthermore, Scott went the extra mile by helping us on his day's off (he gave us his private number), answering questions, being patient with us throughout this whole process, and even picking us up from the train station so we did not have to walk after a 9hr school day. His customer service was really, that good. I know in the future, if I end up staying in NJ/NYC area after my 2 year lease is up, I know where I'm going to get my new lease/buy a car.

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venuzchld
3/19/2012 12:34:45 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Bin Lou

My Review of Nissan of Manhattan:
We went into the Nissan to look at a Nissan Rogue with no intention to buy or to lease (that day!) but to see what it looks like in the inside, what the cost would be, etc. We were first timers, and Dana Wagner took her time with us. Nissan was our third dealership, and we came from Ford (David Denby) just a few blocks up, and the David the sales rep said that no one is going to give us as much time as he had given us (about a half hour). Well, Dana spent over TWO HOURS with us answering all of our questions, working with her colleagues, and doing it all with a smile, an upbeat personality, and such a warmth and friendliness that you wouldn't expect to find at a dealership. Because of Dana, we ended up leasing the Nissan Rogue all thanks to her. Too bad for Ford, but it just goes to show that you never know what a customer will do that day. My only complaint was our interaction with Bin Lou. He seemed a bit agitated, and it showed. He seemed to talk down to Dana a few times, and it's just not professional to do that in front of clients. Regardless, three years later, I'll return to see Dana to look at other Nissans or Infinitis.

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stevetup
1/3/2012 5:12:02 PM

Overall Score: 3 Star Rating   3.0  

Reason for Visit: Sales (New)

I recommend this dealer: No

Employee(s) Dealt With: danny, james,

My Review of Nissan of Manhattan:
After discussing price ( based on ad) over the phone i show up and get a completely different offer.I point out the ad and they say they will meet it. They return with a quote of 2300 vs the ad for $2210. whrn i ask the Second ) salesman mutters "nickle and dime me".
On the day of pick up i am assured the car is ready, come over now. 2 hrs later the salesman tells me an hour or hour n a half.
I get mad and theymove it up to 40 min.
Salesmen are snotty and the management manifested a clueless nature of customer service.
AVIOD THIS EXPERIENCE!!
shop somewhere else

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li_yanfeng@yahoo.com
11/22/2011 10:41:10 AM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: James tan

My Review of Nissan of Manhattan:
After a very bad exprience with a nissan trader ,I felt it was not easy to buy a car, until 2 weeks ago ,I found the Nissan of Manhattan,decided get it a try .That day I been to there ,people works there are very friendly. One thing very surprised me was someone can speak my language-Chinese. I like buy a used car,when I saw the 2010 muranro SL Awd,I was very like it , It was a beautiful car , leather, moonroof, nanigation,and little miles. My salesman James Tan helped me a lot ,he was very nice and work hard . Importan thing was we can talk used our language,let me felt comforterble.Finally,we made deal. I got my car just in one day ,and I very love the car. Thanks Mr tan,made everything so easy.I will recommend friends to Nissan of Manhattan,it is good car dealer.

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stevenson1230
11/21/2011 1:08:37 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Danny Morales, Angelo, Benny

My Review of Nissan of Manhattan:
My wife had been to Teddy Nissan in the Bronx and did not like the service at all. Once my wife and I entered the showroom at Nissan of Manhattan and met Danny Morales we immediately felt the difference. knew that we would be getting that extra special touch of understanding that is so important when purchasing a vehicle. All questions were answered with patience and we got the car that we wanted hassel free and no pressure. All that was promised was delivered. The price was good for Manhattan and it made all the difference. Danny, Angelo,and Benny you are a great team!

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ryuichi1977
11/21/2011 12:33:52 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: James Tang

My Review of Nissan of Manhattan:
I got frist good car because his help!! James is the man you can trust and extremely friendly and courteous. also he can speak Chinese so this was helped me a lot!
Thank you! I will ask you to get next car when the time coming.

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MICOMONSTER
11/19/2011 10:58:45 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Angelo and Anton

My Review of Nissan of Manhattan:
The sales manager Angelo and sales person Anton were fabulous. They by far went above and beyond any dealership I have dealt with in the past in reliability, timeliness, courtesy, kindness and time spent with me on my new vehicle. I am completely satisfied and thankful for their attention to the details and servicing my needs. Thank you, Alice Marino

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Downtowntom
11/18/2011 3:32:08 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: tyson

My Review of Nissan of Manhattan:
Tyson is the man.... enough said. He answered all my questions and never pressured me . If anyone out there reads this post just know its all 100% legit. Try it for yourself and ask specifically for tyson...

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