I purchased pre-certified used Nissan Altima 2010 in September 2013. It is now July 2014 (less than a year later) and I had my car serviced 6-7 times. For the first few times I went to get my car serviced, it was to change my brake pads and to reset the electrical system in the car. I didn't file a complaint or spoke to the dealership then yet because it didn't seem like major problems. Then, more issues started occurring, I had to replace a part of my transmission (with less than 30,000 miles on the car) and change all my brake rotors. Currently, there is a squeaking noise with the car that can't seem to be fixed even though I have already brought the car in to resolve that issue several times. At the Nissan repair shop near my house, they claimed that my brake pads were not Nissan brand so it's "normal" for my car to be making that noise. I had also called Manhattan Nissan to tell them about my defected car but the general manager always seems to be in a meeting and never returned my calls. Finally, I went to Manhattan Nissan and spoke to a sales manager there named Angelo. He blamed the car issues on me because they are "wear and tear" issues and said it was my fault for not reporting the issues earlier. He also said I should have came to their repair shop when I had the issues. I brought my car to a Nissan repair shop near me in Brooklyn, so he expected me to drive my car to a far location when it is not in good working condition- thus jeopardizing my safety to go all the way to Manhattan. I requested reimbursement for all the service done on my car because I strongly believe they sold me a defected vehicle. Total cost was a little less than $1,000 and Angelo refused. He claimed he will speak to his supervisor about it and have someone give me a call but he never did. I had to call back the dealership to speak with the general manager but once again, he was in a meeting and will "call me", which never occurred. I eventually went to bring my car into the dealership to assess it's value to sell back to the dealership and they provided me with an insulting offer and said their dealership is closing down at the end of the month. Overall, I highly do not recommend anyone going to Manhattan Nissan to purchase any car. Nissan also does not seem to be a very good vehicle because I know someone else who has a fairly new car that makes squeaking noises as well. Manhattan Nissan is trying to sell their cars quick right now and probably at a low price, I don't suggest anyone to purchase any cars off their lot because they will not assist you if you encounter any problems and blame the issues on you.
I Recommend This Dealer:
Did you find this review helpful?