Nissan of Rivergate (formerly Hays Nissan)

Reason for Visit: Service

I recommend this dealer: No

My Review of Nissan of Rivergate (formerly Hays Nissan):
We went o this dealer to repair our 93 Maxima. It was overheating and had burst the radiator. It was around fifty dollars just to check our car out, but the price would be deducted form the repairs if we decided to get the work done there. They said that the problem was that the radiator had busted. I asked them if they were sure because I thought the radiator burst due to the car overheating. They stated that they were sure. We paid 400 for the job and no sooner than we drove the car 12 miles down the road, it overheated again. We carried the car back to the dealership, and told them the problem, and they said that it would cost another 50 dollars to check the car again. I argued because that is the reason we brought the car in the first place. The service manager still refused to check the car again, so I had to complain to a manager inside the dealership. Finally, they supposedly did another check on my car and said that the head was cracked and quoted over 2000.00. The was not a estimate handwritten on a piece paper in lieu of a computer printout. I was very angry and took my car to a local mechanic who checked the car and said that it was the water pump. Price was 400.00 but included the changing of the timing belt. I will NEVER go to Hays Nissan again.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Nissan of Rivergate (formerly Hays Nissan):
Avoid this dealer!!! (formerly known as Hays Nissan) We spent 4 hours at this lot over the course of 2 days, and never really got a direct answer from the salesman regarding a car price. We were looking at a 2007 Altima, and we had access to the Friends and Family plan through Nissan. We finally got the salesman to give us the F&F price on the car, which he or his sales manager just hand-wrote on a piece of paper. They would not tell us what interest rate we qualified for, even with our outstanding credit. They kept asking "what kind of rate do you want?" They try to get you to give them a monthly payment you're "willing" to do. Then they tell you "yes" or "no", without even showing you the numbers of how they got there. The Middle Tennessee BBB has 8 complaints on this dealer over the last 3 years. By comparison, the other 2 Nissan dealers in the area only have 3 BBB complaints combined over the same period. We ended uo going to another dealer. When they gave us the "Friends" price on the exact same car (not identical) it was $400 lower than what was quoted by Hays/Nissan of Rivergate. Beware of this dealer, they don't willingly share information. You should know something is wrong when a dealership changes names, but not ownership... an apparent attempt to change perception/image. A friend, who is a Nissan Factory employee, even recommended that we stay away, after they tried to pull a fast one on him when he attempted to purchase a car there. (NOTE - this same review has been posted on Hays Nissan)

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