This is the first vehicle that I have purchased from a dealership and I had a great experience at Nissan of Santa Rosa. I was assisted by Clarence on my first day, he was very friendly, knowledgable and professional. He was instrumental in finding me the ideal vehicle for my life style and my new business. I did not buy the truck on the first day nor go thru financing. When I returned two days later, I was then assisted by Asme,we took the Dodge 4x4 for a second test drive and new I wanted to drive it home today and she made that happen for me. Asme was great in attending to me around the dealership as I waited to talk to the financing department. She brought my dog water and was a very gracious host.
I plan on returning after my business grows to purchase my first vehicle in my upcoming fleet. They showed faith in me and gave me hometown service in my hometown. Very happy with my with the service that I received.


Douglas Middleton
Doug's Bug Traps LLC

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We visited Nissan Santa Rosa while looking for a used vehicle, and I'm very satisfied with our experience. We found a beautiful 2011 Kia Sportage that we liked, and after talking to the sales manager, were able to come to a good price on a great car. The staff were professional, courteous, and patient. We ended up coming to purchase the car late in the evening, and although it was close to closing time, everyone was extremely helpful in helping get us a a great deal on the car, as well as making sure we understood everything about the purchase, warranties, etc. I also appreciated how smoothly the whole process was - it was quick, and we never waited. The car runs great, and my experience with Nissan Santa Rosa was very positive. Niko and Jose were both helpful, courteous and knowledgeable about the vehicles, and I would gladly return there again for another car in the future!

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We were very pleased with our experience at Santa Rosa Nissan, the people working there were very friendly and helpful. We have not seen the car that we actually bought but understand it is beautiful. (it had to be ordered.)

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Preston helped me and my boyfriend when we went in to trade in my old car and purchase a 2013 Nissan Rogue. He was incredibly friendly, very knowledgable, and I never felt pressured at all, which is very important to me. He walked us through all the diffrent packages, helped us with trading in my car and got it all taken care of. It was such a smooth purchasing experience mostly because of Preston. He also helped set up my first oil change appointment which was awesome. But the greatest thing, was after all the paperwork was said and done, he sat with me in my new car, showed me where EVERYTHING was and how to use it and also got the bluetooth all figured out and set up on my phone. It was nice to leave the lot with my new car and not feel like I had to mess around that much learning how to use everything.

Overall, Preston was extremely nice and just awesome. I would happily buy a car again from.

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We had decided on buying a new Kia Soul a few months back and just needed to get some others bills paid off first. I did a search on all Kia Dealers in the state of California for the model I wanted.....Santa Rosa Kia showed they had 1 manual in stock. I wanted an automatic. I decided I would give them a call anyway as I prefer to shop local and see what they could do. I was connected with Don Harris told him what I wanted. What I didn't want. What I had to put down and what I needed my payments to be. (All over the phone) Don found my car within 45 minutes, took a credit report over the phone, got our deal put together (below budget!!!) We then headed into the dealership to sign papers and were out the door. I would definately buy another car from Don Harris and Kia.......But with a 10 year 100,000 warranty it will be awhile.....THANKS DON

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I ordered a 2013 Altima with a $500 deposit and after waiting seven weeks (one week longer than the expected six weeks) I contacted the dealership (*no* communication from them) only to be told they ordered the wrong one. The more likely explanation is that they sold the car to someone else who was willing to pay more than the $100 over invoice I had negotiated or they were trying to get out of the agreed price. They have not denied those accusations nor was there *any* apology from ownership or management. The only thing that was offered was to place another order and let me wait two more months, or they could give me a bait-and-switch vehicle for $1,000 more. They are either incompetent or dishonest. All of this is factual and can be supported with emails. I went across US 101 and purchased a Lexus ES350 for not that much more $$ and unbelievable service. Heaven found.

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Don Harris provided an exceptionally pleasant buying experience. He was willing to listen to our needs and not interject any sense of high-pressure sales tactics into the mix. The pricing was easy, as Nissan is heavily subsidizing their all-electric vehicle (Leaf). I think this helped make Don's job easy, but I am absolutely certain that he would have provided the same quiet and responsive customer care regardless of the available factory discounts. Don also provided great follow-up service. Via email and also during a return visit (to set up the charge station account for my electric car), he ensured that I received the highest level of attention. I could not have asked for a better experience than that provided by Don. He has my highest recommendation... in fact, I will be returning to him for another car purchase in the near future.

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My experience was really great!! I was extremely nervous going into the dealership. I have never purchased a new car and wasn't quite sure what to expect. I knew I didn't really have much to offer to purchase a new or used car. After exchanging e-mails and a few phone calls with Don, I felt a little more at ease. When I walked in the door, I knew exactly who Don was. He was warm and friendly and NEVER made me feel uncomfortable. Throughout the whole experience I never felt like I was being taken advantage of and I felt like Don was trying to do what he could to make this work for me. I have talked NON-STOP about my experience and would recommend Nissan of Santa Rosa to all my friends. To finalize the deal I met with Jack, the finance manager and he was equally as kind, warm and friendly. I love my car and I am very very happy with my experience. Thank you!

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I really enjoyed my buying experience. I had been looking for a new car for 6 months. I had test driven and looked at 8 other cars. this one really fit what I needed for the price I wanted to pay.Pierre did a great job. He was not pushy and he was willing to work with me on my terms. i did not feel pushed. I got a tour of the service department and even met the crew that will be servicing my car. all in all the dealership was excellent. I will be happy to return and if you need a competent sales person Pierre Ferrari if your man.

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This was my first dealership experience. I could not be happy with the people from the owner coming to talk with my wife and myself, to the sales team. We couldn't have been happier!

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