Nissan of Stockton

The dealer was good at customer service and explains the details in a clear way. details in a clear way. More

I came to Stockton Nissan the people here very polite more customer centric. I would say this office is so clean and neat. Respect to customers and giving the accurate details. I would recommend to buy t more customer centric. I would say this office is so clean and neat. Respect to customers and giving the accurate details. I would recommend to buy the car in this place if you are so far. More

Been waiting for 3 weeks for parts to arrive and still nothing. No ETA on when I can expect my car back. Horrible experience with the service department. nothing. No ETA on when I can expect my car back. Horrible experience with the service department. More

Was just getting my Sentra an oil change and I ending living with my brand new Frontier Edwin and Estevan are the best I recommend anyone to come over and ask for them , Very satisfied and excellent cust living with my brand new Frontier Edwin and Estevan are the best I recommend anyone to come over and ask for them , Very satisfied and excellent customer service . More

Ms. Amanda, my service advisor, was amazing. She has great customer service. She's very professional. She's polite, full of smiles. She's very thorough. She's an expert. She told me my problem in the ca great customer service. She's very professional. She's polite, full of smiles. She's very thorough. She's an expert. She told me my problem in the car. And she fixed it, and she's just great. Reviews Profile & Settings Nissan of Stockton Feb 16, 2024 scudman1991 Ms. Amanda, my service advisor, was amazing. She has  great customer service. She's very professional. She's polite, full of smiles. She's very thorough. She's an expert. She told me my problem in the car. And she fixed it, and she's just great. SEND RESPONSE Amanda Matthews Reason for Visit Service Service Price Transparency Workmanship Service Time Service Communication Recommended Yes  DELETE REVIEWEDIT REVIEW Nissan of Stockton Feb 14, 2023 scudman1991 Hey everyone if you are interested in seeing a friendly, full of smiles go see Ms. Amanda Matthews in the Service Dept, @NISSAN OF STOCKTON in the Service Dept I would like to send a Kudos & Compliment to her, I appreciate all you have done for me. You have been so enthusiastic about following up on my problems with my vehicle and maintenance needs through my warranty for my new car for its service & maintenance. I think you're a Humble Lady & employee I'm always happy to have a conversation with such a friendly person. It is great that you have been so thorough in your research & scheduling.I appreciate you being so enthusiastic about following this up.” “I think you're just being humble.” “I'm always happy to have a conversation with such a friendly person.” “It is great that you have been so thorough in your research. Sincerely, John Oliveri More

Get ready to embark on an unforgettable vehicle shopping journey with Esteban at Nissan of Stockton! My quest for the perfect car has been an exhilarating adventure, all thanks to Esteban's unwavering exper journey with Esteban at Nissan of Stockton! My quest for the perfect car has been an exhilarating adventure, all thanks to Esteban's unwavering expertise and infectious enthusiasm. If you're in the market for a new vehicle, look no further—Esteban is the beacon of trust you want right by your side. Imagine this: You're standing on the cusp of an exciting new adventure in the world of Nissan, and Esteban is your spirited guide, ready to warmly welcome you. His magnetic charm and genuine care aren't just surface-level—they're the very essence of his dedication to making you feel like an integral part of the Nissan family from the very beginning. Even as I began my car-shopping journey from the comfort of my home, Esteban refused to let distance diminish the excitement. With unwavering dedication, he transformed what could have been a mundane research task into a captivating, personalized odyssey. Every question I posed was met with meticulous attention, and every video he shared showcased the exact features I longed for in a car. Thanks to Esteban, my car-shopping experience became a bespoke adventure tailored precisely to my desires and specifications. The true magic unfolded during our face-to-face encounter. Esteban turned the test drive into an exhilarating adventure, where laughter filled the air and every feature he highlighted felt like a precious gem waiting to be discovered. And when it came time to seal the deal, Esteban did so with a heartfelt touch, ensuring that every detail was meticulously addressed with the utmost care and consideration. This wasn't just another car-buying experience—this was a heartwarming journey that left me feeling valued and appreciated. Esteban isn't just a salesman; he's a genuine companion on the road of life, and I'm profoundly grateful for the bond we've forged along this incredible journey. Get ready for an extraordinary car-shopping experience with Esteban at Nissan of Stockton! More

Excellent customer service, Monica Lam did Excellent work on explaining car features and great deal. Amazing atmosphere when shopping for cars. Monica did above and beyond for her service. Thank you on explaining car features and great deal. Amazing atmosphere when shopping for cars. Monica did above and beyond for her service. Thank you More

My experience began in the fall of 2021, when I had purchased a new Sentra. I guess that part of it was okay, but keep in mind that that involved ME GIVING MONEY TO THEM. Fast forward to 4/2/23. This i purchased a new Sentra. I guess that part of it was okay, but keep in mind that that involved ME GIVING MONEY TO THEM. Fast forward to 4/2/23. This is when I decided to trade in the vehicle elsewhere and cancel the extended warranty(contract #V0799402) with Nissan of Stockton; i.e., this is that part when THEY WOULD OWE ME MONEY. So the process started with me signing paperwork--a "service contract cancellation request form"--with the finance department; I was told I'd receive a check on or before 4/23/23. But when that time came and went without receiving a check, I started to feel like something was wrong. Funny thing is, the dealership did not contact me at all. No status update. No apology for the delay. Nothing. So I took the initiative to contact them, only to find out that something was indeed wrong. Apparently, in order to cut me a check and mail it to me, they needed a certain document--indicating I had refinanced and was released from liability--from the company I was initially financed through. How nice of them to inform me of this, right? So I provided the document and was assured I'd be receiving the check in about a week. Well, 2 emails, 3 visits, and 25 phone calls later--I STILL HAVEN'T RECEIVED A CHECK. To me, it feels like the dealership is hoping I'll get so frustrated that I'll just give up and go away; but instead, I'm using this review as a recourse. I would encourage others who've had a similar experience to do the same. More

Saturday morning experienced some difficulty with my partners license plate and phoned Nissan of Stocktons - Parts department. Best customer service. Consultant was knowledgeable and developed a quick e partners license plate and phoned Nissan of Stocktons - Parts department. Best customer service. Consultant was knowledgeable and developed a quick effective solution with her team. Same day, walked in, and was able to receive assistance with my situation. Thank you Linda, Brandon, and Amanda; for the awesome support. More