My Review Of Nissan of the Eastside:
I bought a 2007 Honda Civic Hybrid in May of 2012. While test driving, the IMA light came on. Back in the showroom, I brought this up to the salespersons, Scott. He assured me it was nothing and they would fix it. I asked him to put it in writing which he did. I asked for a Carfax report which he said he would provide but never did and I forgot to ask again in the process of all the paperwork. The promise to fix was only good for 90 days. I called, emailed, and got nothing but runaround. Scott only spoke to me once and at that point, Scott suggested I take the car to a local Honda dealer, pay for it myself, and he would give me a 'bird dog' fee to cover it. I told him I didn't trust him to deliver on that. I never got any service from them. Finally, 5 months after I bought the car, I was finally able financially to take it to a local Honda dealer. They were able to resolve the IMA light at no charge but discovered and oil leak in the top portion of the motor, the motor mount I think. I arranged to have it repaired and during the repair process, it was discovered that a 1"x3" chunk of metal was sheared off the timing chain cover on the outside portion beyond a 6" anchor bolt. This piece is a think, solid piece of metal and is part of the support structure of the engine. It was obviously caused by terrific force, as in a side impact accident. This prompted me to buy the carfax I was promised but never given. Much to my chagrin, the report reflects that the car had been wrecked before being sold to me. It wasn't totaled but was obviously not repaired properly or even ethically. The 4 Honda technicians who evaluated my car agreed that the oil leak I had already paid $380 to repair was a subsequent fault of the initial damage to the timing chain cover being sheared off. The repair to the timing chain cover will cost an additional $850. I called the General Manager, Joe Sklaroff, on Friday the 26th. The first thing he said when I finished telling him about my dissatisfaction was, "Why is this the first I'm hearing of this?" I was genuinely dumbfounded. Perhaps because no one would return my numerous calls. The salesman, the sales manager, the service department, I had left messages and emails for all. He said he needed to go look up some information and would call me back in 15 minutes. That was 4 days ago. No call back. I'm going to be stuck with a wrecked car that wasn't fixed right, wasn't declared to me, and was sold to me under dishonest and shady pretenses. I am a single mom with 3 kids who earns $35k a year. I wasn't planning on buying a car, my previous vehicle blew its motor. Scott was aware of all of these things, he knew how nervous and apprehensive I was and he promised me it was a safe and reliable vehicle. Now, I've learned that driving it this way could have been catastrophic and I didn't even know it. There is no lemon law for used cars and they are not legally required to tell me it was wrecked unless it has a totaled or salvaged title. That doesn't change that it would have been the right thing to do, the ethical thing to do, especially after I shared all of the information with the General Manager. I will try to take them to small claims court and will post this recount everywhere I can. I also have pictures of hte damage and all the original promises in writing. DON'T BUY HERE
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