My Review Of North Austin Audi:
The service department at Roger Beasely Audi is abysmal. They never answer their phones; they never call you back, and yes, I agree with the above comments, they are overall very rude and irritable people.
Furthermore, recently, I spent almost $600 on a routine maintenance on my Audi. One week later, my engine malfunctioned (I've never had problems with the car before this.) To make a long story short, the service advisor (same one who serviced my car the week before who, by the way, asked me to give him perfect marks on the email survey because he "sure could use the help") snubbed me when I called to ask if I could bring my car in. He was too busy to deal with my issue and recommended that I schedule a service appointment online.
I ended up taking my car to an independent mechanic who specializes in European cars. Of note, he drained my oil (1 wk after supposedly getting my oil changed) and told me that it looked as if I hadn't had my oil changed in many, many months.
I was thinking of getting another Audi, but after this experience, as long as I live in Austin and as long as their is no alternative Audi dealership in the area, I will never deal with Audi or any Roger Beasely dealership.
I just wish people would respect their careers and love what they do. It's hard to find people who have passion about their jobs anymore. No wonder our economy has tanked.
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