"Easiest Purchase Yet"
Very easy process during this purchase. I was able to take my time and select the right vehicle the salesperson was very attentive to my needs and listened. That was the biggest differentiator amongst dealers I visited. Once the selection was made completely the transaction was faster than expected. The car is great and the experience was too, I would recommend you consider this dealership when making a purchase.
"Pissed off customer."
- Lwill 1972
Stay away from this dealership. Their customer service is bad. They don't know how to cater to customers. They only want your downpayment. They will have you down there for hours just to tell you bad news. Having your hopes up and even let you test drive their vehicles just to hype u up to get that ride and bam they smack u with bad news.I wanted to trade in my F 150 just for them to say no we can't do it. I tried to get into a newer F150 no we can't do it but we can get u into a Ford Fusion. That's not what I wanted. At least try to get me into an SUV no chance. So it's crazy that I went next door to Nissan and told them what Ford put me through guess what I got approved for a 2017 Nissan Pathfinder with only $1200 down. Ford was asking for $3000 and up. So guess what I'm getting that Pathfinder and I will come over and show off in front of Ford central face to let them know this is how you conduct business. You take care of your customer and not let them walk off without a deal.
"Service customer service = none"
Called in the morning to get an appointment for an oil change and state insoection; was provided an advisors name and confirmation of the oil change service and reminded of other "needed service items". I reminded the phone rep of the state inspection and that I've have not been to North Central Ford in nearly 5 years so she was unlikely to know my service needs.
Off to the dealership. Wait in service drive for some time, but no one came out to assist, so I went in and was greeted from afar by one advisor behind a desk. Asked for the advisor who I was assigned, was informed he no longer worked there. Another bad sign, I was told to wait at my vehicle and someone (there are 5 or 6 advisors all sitting at desks not working with any customer) would be with me shortly. Ok.
So after sitting in the drive for a bit, I gave up and left.
I was there as I get blasted with $9.99 oil change coupons. Not worth the trouble, so I returned after that to the dealer I've worked with for the past 5 years; greeted immediately upon arrival.
Can't tell you anything of the service quality as I could not even get past the poor customer service prior to servicing.