Barb was excellent to work with, patiently worked thru several offers and options, then took time to show us how to operate the vehicle and all of its options

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Great job Felecia with helping my family find a reliable vehicle for all our needs. The process was very fast and easy. I would refer this location.

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North Central Ford sets the standard for the car buying experience. From the moment I contacted the dealership, throughout the sales process and my first visit to the Service department post purchase, EVERYONE I interacted with was professional, helpful and very courteous. The best part was my sales associate Barb Cobos. She knew all the details about the cars I was considering, she kept me in the loop--making every effort to locate the exact car I wanted, and followed-up with me as needed. The result was I got the car I really wanted, with the options I preferred at a fair price. Barb treats you like a real person. She wants to understand your car requirements so that she can deliver results.
If you are thinking about buying a new Ford product, give Barb a call, you won't be disappointed. I have recommended Barb to friends and co-workers and I am recommending her to you.

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Barb (Cobos) was very helpful and zeroed in on what we wanted rather than what was easily available. It took her a day or two to find exactly what we wanted and then she personally went and got it some two hundred miles away. I am 72 years old and not had this kind of service form a dealership since my cousin own a dealership in 1965. The personal interest she gave us will be long remembered. Thank you Barb.

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I had a very positive experience at North Central Ford. Working with sales associate Barb Cobos was very pleasant. She made the whole process very stress free. She also made me feel she was interested in making me feel at ease. I also appreciate her followup by phone to see how I was enjoying my new car. She also stressed that I should call if I had any questions. I would certainly suggest her to any friends I might have looking for a positive car buying experience.
Thank you
Ken Hagood

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Felicia Smothers made me feel very comfortable in my car buying experience. As woman is was nice to do business with another woman.
There was no pressure what so ever. She was able to get me into a price range I could afford and she gave me a decent amount for my trade. The dealership as whole was very helpful, friendly and courteous. It has a family like atmosphere.
Felicia is very knowledgeable of Ford's line up of cars. She walked me through a lot of the technical stuff such as "sync" and she paired my phone for me to the blue tooth in my new car. She offered to help me anytime if I needed anything. All this with a smile and respect, This is the first dealership I have been to that I didn't feel nervous or scared. She made me feel confident in my car buying experience.
I will buy another car from this dealership and looking forward to doing business again. And yes, I would highly recommend this dealership.

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Great car buying experience, our salesman Kerry was super helpful and made us feel as comfortable as possible before buying our new car. We love our new Ford C-Max Energi!

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Meagan Ray, WOW! She is what a Service Advisor should aspire to be. I have had work done at more dealerships than I care to count, but never have I been greeted as friendly, and with the professionalism that she extended to me. Other Service Advisors seem to take their sweet time in manandering out to supposedly help you; it never happens fast, and they never really seem interested in the issues you have. Not so with my experience with Meagan. She was at my door as soon as I opened it, she met me with a smile and a welcome to our dealership. She really listened to why I was there, and what I needed. She had my work order written up and was explaining the process to me before I new it. I didn't feel rushed, nor hurried. I truly felt that I was being taken care of.

Meagan is the kind of employee that if you hiring, you would want to hire her.

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Megan did a great job in scheduling and following through the oil change service. Also, very helpful in getting trailer break controller enabled. Thanks for the great service.

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I took my 2004 Mustang GT for diagnose due to check engine light turn which caused it to fail inspection (emission issue). The result indicates “Alternator” over charging issue. The cost to replace an alternator is $758 (2 hours to replace the alternator and one hour for reset the vehicle program). 1 hour needed to reset the program? I went to the dealer to ask for a copy of the diagnose report. Roy was out to lunch and one of his associate refused to provide me a copy. His explanation is that the work is done on an iPad and they don’t have the capability to print out a report. I paid $120 for the diagnostic and $20 for repair order (the funny thing is that I never ordered for any repair done to my car but they charged me anyway). We’ll never buy another Ford vehicle or go to Ford Dealership again.

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