First and foremost, the atmosphere is great. Cortland kept in touch through the whole operation via texts and calls, and there were a few hiccups with the dealership but show me a dealership that doesn't hiccup every once in a while. Cortland looked at over 100-something cars with me, and handled my sarcasm and objections well. I wanted one specific '13 Kia Optima and my mind wasn't budging. When I discovered It was unavailable I had given up but he took ownership of the situation and helped me look at car after car after car and found my dream car a '14 Cadillac! He advocates for your case, and he takes responsibility making sure that you leave in the best possible car for your situation no matter what that is. My 2yr old son came at one point and he was very good with him as well. The moral of my review is this. If you want to feel like a person that someone is fighting for and believes in as well as find a person who makes you feel like you're special and part of the family you need to come to NCAM and see Cortland.