Talked to Mike on the phone for 2 days and filled out the credit app on line. It was specified that we were interested in a specific car that after filling out the app was in our range of vehicles. He told me how much cash to bring and which documents to be bring in. When we got there had to fill the credit app out by hand. Mike was very unfocused. Taking phone calls and walking out of the building as well has obnoxious an could not stay on task. I asked him what we were doing an he said oh I have to get you approved. We were under the assumption this part was already done. I then asked him where the car was because we don't even know if we are going to be interested. He tried to tell me we couldn't see any cars until we were approved. I told him that was a bunch of bull and take us to the cars, We walked out an he said you can get anyone of these. Pointed to one car an said here's the one you wanted I said thats not what we have been talking about. The car was a year newer an it was not even the same color or model. We looked at other cars an they had mirrors taped on, lights hanging from wires. They were junk. When Mike came back I asked him were the car was we had been talking about an he couldn't produce it an had no clue where it was. He then proceeded to tell us we would have to buy a service contract for the engine which is $1400. I told him I did not want no service contract as my brothers are master mechanics and $1400 is ridiculous. He also stated we had to get gap insurance which I also said we were not interested in. In Ohio they can not force you to take gap insurance, The bank may refuse to finance you but so what you do NOT have to take it. When I called Mike out on saying whatever he could to get us down there knowing I told him to have everything set before we come because we did not want to have to drive back. He had excuse after excuse. When we left I tried to call the general manager Tyler and the girl who answered the phone kept sending me to other peoples voicemail and then my son called an a guy named we believe was named Doug chose to act as if he was the General Manager. Very unproffesional. Doug was the one who told us to just go home because they couldnt answer to their wrong doings. Since Tyler has called my son several times giving him options on cars we could get. Not the one we inquired about and told we could have. They also try to tell you that the down payment is more on particular cars an they will have to raise your payment for the first 6 months to get that down payment as well as they are stating payments are about $400 a month on uses cars, when you do the math you pay about 2 1/2 times what the car is worth.