North End Mazda

North End Mazda
747 Chase Rd
Lunenburg, Massachusetts 01462
(978) 582-4911

Manufacturer: Mazda

Most Reviewed Employees
Jason Cote Jason Cote
Sales Consultant
Matt Lynch Matt Lynch
Service Consultant
Tom Liddle Tom Liddle
Business Manager
Jesse Manning Jesse Manning
General Sales Manager
Jay Lesmeries Jay Lesmeries
Sales Consultant
Anthony Lombardi Anthony Lombardi
Sales Consultant
Boyd Aldrich Boyd Aldrich
Parts Manager
Mark Atkinson Mark Atkinson
Sales Consultant
John Kessler John Kessler
Service Director
Jay Nicosia Jay Nicosia
Sales Consultant
Need a New Car?

Dealership Amenities
After Hours Drop-Off
Cable TV
Children's Play Room
Customer Lounge Area
Free Coffee
Free Loaner Cars
Free WiFi
Instant Financing
Parts Store
Pet Friendly
Television
Vending Machines

Hours of Operation
Sales/Showroom

Monday: 9:00 AM - 8:00 PM

Tuesday: 9:00 AM - 8:00 PM

Wednesday: 9:00 AM - 8:00 PM

Thursday: 9:00 AM - 8:00 PM

Friday: 9:00 AM - 6:00 PM

Saturday: 9:00 AM - 5:00 PM

Sunday: 11:00 AM - 4:00 PM


Service

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

Saturday: 8:00 AM - 5:00 PM

Sunday: Closed


Parts

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

Saturday: 8:00 AM - 5:00 PM

Sunday: Closed

Twenty-Four Month Rating: 4.9/5
88 Reviews
North End Mazda

Overall Score: 5 Star Rating4.9



About North End Mazda
Certified: North End Mazda
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, North End Mazda has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.

About North End Mazda
North End Mazda located on Rte. 13 in Lunenburg, MA. A proud member of the Colonial Automotive Group. We are a country dealership with country values, we offer over 300 New and Pre-Owned cars, Certified Service Technicians, and much more.


leonas
5/3/2012 6:32:42 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Steve Gagne

My Review of North End Mazda:
I was thrilled with the fast and friendly service from the Mazda service team! I had my truck towed there last night and this morning I recieved a call from Steve Gagne, the head mechanic. He was very patient as he listened to me explain the problems I had been experiencing. I was happily surprised when I got a call after lunch, and it was fixed! Very reasonable prices too! I will definately be back for all my service needs! Thanks again!!! :)

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wademarco
4/28/2012 9:24:05 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Boyd Aldrich, Matt Lynch

My Review of North End Mazda:
I have had my Mazda3 for over a year now. The car is exactly what I was looking for, and the service department has been great in working with me to keep my car running smoothly. They have gone the extra mile to make sure I have the right snow tires for my car, that I had installed my wife's cargo pod correctly, and that I continue to get the most out of my car while working within my budget. I highly recommend this dealership for great auto service and great customer service.

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RLORDEN
2/16/2012 8:35:11 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: matt and steve

My Review of North End Mazda:
i have taken my vehicle to several locations over the years and north end mazda was one of the best. They made me feel right at home and they were honest and sincere about every repair needed for my vehicle. They even went as far to tell me one time i came in for a service that i wasn't due for it. Not too many shops that would do that.

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kelleytown
2/1/2012 2:34:05 PM

Overall Score: 4 Star Rating   4.4  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Mark

My Review of North End Mazda:
My husband and I went to the dealership with one auto in mind. After speaking to Mark the skilled salesman he suggested another auto for us that worked out even better for our needs and finances. It was a no bull experience and the transaction was done in a timely manner. So are we are very pleased with the auto and would HIGHLY recommend NorthEnd Mazda to our family and friends. The CX-9 ride is smooth and comfortable!!!
-R. Kelley, Townsend MA

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Charity Parrott
1/23/2012 9:32:02 AM

Overall Score: 4 Star Rating   4.4  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Marty

My Review of North End Mazda:
I had a problem with my service, and contacted Mr. Gordon about it. His team did everything they could, over and above, to rectify the situation. I will continue to have North End Mazda service my car.
Warmly,
Charity

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tiggie
5/25/2011 1:59:55 PM

Overall Score: 4 Star Rating   4.2  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Bob Waite

My Review of North End Mazda:
We went to see a preowned VW Tiguan they had listed in cars.com for some time. First I called them up to make sure the car was still there as Lunenberg is a long way to drive. Bob Waite answered my call and we arranged to see the car on Sunday.
When arrived, the car was already up front and Bob greeted us. He was friendly and very down to earth, not like your usual, over-slick and pushy car salesman. We took the VW for a test drive along with Bob. And then for comparisons, we asked if we could test drive a preowned Mazda CX-7. Bob accomodated that request without hesitation. My wife and I then talked numbers with Bob, and we needed some time to think it over. All the while Bob was never pushy. In the end, we told Bob we needed more time and that we'd go for a short drive to think it over. Bob didn't hesitate to suggest taking the VW out again. By the time we got back, it was well past closing time and most of the dealership had already left. Bob never mentioned closing time and gladly stayed to let us mull it over.
In the end, we decided to buy the VW and have it financed through the dealership. We worked with Tom the business manager (who was also very accomodating!) and we drove the car home on Tuesday.
We would highly recommend North End Subaru and certainly Bob Waite. He was knowledgeable and extremely friendly.

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WonderingAlone
5/23/2011 9:57:08 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Jesse Manning, Jay Nicosia

My Review of North End Mazda:
I don't like buying cars because of the thought I have about car dealerships and the sales people. Well, North End Mazda is the total opposite of what you might expect! They were amazing! I felt like I was talking to a friend while on my test drive and talking numbers, rather than someone trying to sell me a car.

I had never dealt with North End Mazda before and walking in, I wasn't sure what to expect. I first was introduced to Jesse Manning, the sales manager, who told me someone would be right with me. (He was in the middle of figuring out a trade in price for someone). I was outside looking around for only a few seconds when I heard someone (Jay Nicosia) say my name (to be greeted by name-and have said correctly! was amazing) I had called the night before saying what I was interested in and they had already pulled it around front for me and off we went! I knew what I wanted because I had already looked online, Jay knew that so he didn't push but told me just enough information on the test drive and was able to answer the few questions that I did have.

Afterwards, when numbers were being worked, I was upfront and said I didn't want to do an impulse buy and I honestly was only thinking of test driving the Tribute today and that I had one more place to go test drive. Both Jay and Jesse weren't pushy after I said that and gave me their cards and said to call if I had any other questions. I left, went for the other test drive, was at that dealership for about 15 minutes before I realized it didn't compare to North End Mazda. I turned around and went back and purchased my 2011 Mazda Tribute from North End Mazda. Once all was said and done and the paperwork was complete, it was almost 45 minutes past their closing. No one rushed me as I cleaned out my old car and put it into the new Tribute. They were all nice and said if I had any questions to call or email them.

Jay Nicosia was a great salesperson and everyone else I met there, was extremely nice as well. I'm actually looking forward to my first oil change because I'm sure their service people will be just as amazing. Needless to say, North End Mazda now has a customer for life

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Four Wheels
4/21/2011 10:46:00 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Matt Lynch

My Review of North End Mazda:
I hae been dealing with North End Mazda over 5 Years.. I would recommend the drive
to anybody.. I have purchased 4 vehicles from there..
Great place to deal with...I will be looking for another Mazda probably In the
Fall. I will have plenty of vehicles to choose from.

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wademarco
4/8/2011 9:37:23 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Boyd Aldrich

My Review of North End Mazda:
The service and parts departments have been excellent to my wife and I since we bought our Mazdas in January. Ron and Roger in the service department have taken the time to learn my name and why we have the cars we own. It means a lot to a customer to feel like you are being taken care of. This has allowed them to help me and my wife keep our Mazdas in top shape throughout the winter without a single problem. We have also added accessories to our cars to fit our lifestyles. Boyd in parts has been key in helping us pick the right snow tires for last winter and the right accessories for our cars. My Mazda3 preformed beautifully all season. I would highly recommend this dealership for their top-notch service and sales. Thank you North End Mazda.

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newmaz
3/22/2011 11:41:15 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Jason Cote, Matt Lynch, Jesse Manning

My Review of North End Mazda:
This was a terrific buying experience, the best I've had. I asked information on a car via Mazda's website and Jesse Manning responded with an email as I requested, rather than calling as other dealers did. He quickly sent me a quote that was very reasonable, and followed it he next day with another email telling me of a rebate Mazda had just added, and telling me to lower his price by that amount. When I asked for a color he didn't have, Jesse offered to find one, and did even better by locating a left-over car after I said I'd seen some available. Jason Cote handled the actual delivery, as it was Jesse's day off. I met and dealt with several people there. Matt Lynch in the service department stood out, not only explaining the maintenance schedule on my car and the services they offer, but in setting me up quickly with a spare key. I traveled more than an hour to get to the dealership and would cheerfully go farther than that to buy from them.

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