Overall, pressured & manipulated.
My wife and I found a Lexus SUV via Cars.com and fell in love with the vehicle. After extensive research on the car, we decided to approach the dealer with every intention to buy NO MATTER what (little did we know this would be the sole reason we actually purchased the vehicle).
First impression; the dealership is very nice, clean, and modern with very nice amenities. We were approached by a younger salesman who was very polite. I informed him of our intentions and we began to inspect the vehicle. Although very nice, he did not seem knowledgeable at all (at least in regards to the Lexus). We basically stumbled upon (only) a portion of the vehicle’s features. We took it for a test-drive and had another associate explain some of the features. So far, not so bad. However, this would change drastically.
We decided to walk inside and talk about pricing and ultimately the purchase. Both my wife and I were under the impression that we were going to sit down with the same sales associate and negotiate or at the bare minimum, have a general conversation. To our surprise, we were walked directly into the Finance Manager’s office and were handed forms to sign to purchase. Essentially, pressured. The sales associate who we built a rapport and a sense of trust with, was nowhere to be found. The FM was extremely “pushy” and also made us feel rushed and again, pressured. This is something I knew could happen, so we were not totally dissatisfied, yet. And so, my wife and I excused ourselves and talked outside in privacy.
Once the sales associate decided to find us, we told him that we do not want to work with her and would like to solely work with him. Shortly after, we mentioned a price point of where we would like to be. He did not seem too confident in our number and we continued to talk outside until the FM approached us. We repeated our price point to her. She then brought us in, and was able to meet us where we wanted to be.
Overall, this point in the process has been a 3 out of 5 star experience. We liked the car bad enough to stay. After this point however, things got worse.
Long story short; we took the cart home and found issue after issue. The noticeable defects were brought to light and fixed (alignment, etc...) but there were many other hidden issues. APL no longer works; the brakes not even a week later are shot along with shocks; mirrors are no longer functioning properly; etc…
I brought these issues to the sales associate and he informed me that because legally, the car was in good health, they are not liable or more importantly; they did not feel morally obligated to “take care” of us. It has gotten so bad, that I have contacted Lexus directly and they have been the only ones willing to help me.
In summary, we were pressured into buying a defective vehicle and then left out to dry when we asked for help. Does this fall solely on the dealership? No. I should have had the car inspected. (Coincidently, their service department was closed the day we bought the car for renovations).
I failed because I trusted the dealership. This is something I never will do again.
Life lesson learned.