Read Reviews North Hills Toyota

North Hills Toyota

North Hills Toyota

7401 McKnight Road
Pittsburgh, Pennsylvania 15237


Sales: (412) 318-3000
Service: (412) 318-3000
Parts: (412) 318-3000

North Hills Toyota
Manufacturer: Toyota

Write a ReviewWrite a Review

  • Customer Service:

    4.4
  • Quality of Work:

    4.4
  • Friendliness:

    4.5
  • Overall Experience:

    4.4
  • Pricing:

    4.3

24-Month Rating

based on 72 reviews

4.4

4.4 out of 5

77 lifetime reviews

North Hills Toyota

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Certified: North Hills Toyota

This dealership is a DealerRater® Certified Dealer and is committed to providing quality customer service.


As a Certified Dealer, North Hills Toyota has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.

About North Hills Toyota

Trust. Loyalty. Family. These are a few key words that describe the ALL NEW North Hills Toyota. Thank you for visiting our Dealer Rater page and looking at what our customers have to say about us. If you have visited yourself to leave a review of your experience, we appreciate you.

Our goal at North Hills Toyota is to make YOUR experience nothing but the best whether you are buying a new or pre-owned vehicle or servicing your current vehicle. For more than a decade, North Hills Toyota has provided products and prices with a no-hassle professional approach to the Pittsburgh area and plan on doing so for many years to come.

If you have any questions, or need assistance in any way, please contact our store manager, Ric Gregson at 412-318-3000.



Our Location

Sales/Showroom

Monday: 9:00 AM - 9:00 AM

Tuesday: 9:00 AM - 9:00 PM

Wednesday: 9:00 AM - 9:00 PM

Thursday: 9:00 AM - 9:00 PM

Friday: 9:00 AM - 9:00 PM

Saturday: 9:00 AM - 6:00 PM

Sunday: Closed


Service

Monday: 7:00 AM - 7:00 PM

Tuesday: 7:00 AM - 7:00 PM

Wednesday: 7:00 AM - 7:00 PM

Thursday: 7:00 AM - 7:00 PM

Friday: 7:00 AM - 7:00 PM

Saturday: 8:00 AM - 5:00 PM

Sunday: Closed


Parts

Monday: 7:00 AM - 7:00 PM

Tuesday: 7:00 AM - 7:00 PM

Wednesday: 7:00 AM - 7:00 PM

Thursday: 7:00 AM - 7:00 PM

Friday: 7:00 AM - 7:00 PM

Saturday: 8:00 AM - 5:00 PM

Sunday: Closed


Our Amenities

Automated Car Wash Free Loaner Cars
Cable TV Free WiFi
Children's Play Room Parts Store
Customer Lounge Area Shuttle Service
Drive-In Service Television
Free Coffee Vending Machines

anurse2no
6/8/2013 8:21:31 AM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Lez CruzLez Cruz
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of North Hills Toyota:

I have never had a salesman as considerate and helpful as Mr. Les Cruz was. He could not do enough for us. He worked very hard to meet our demands and gave us a very good experience with North Hills Toyota. I certainly would buy another car from them and would want Mr. Les Cruz as my salesman.

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Response From: North Hills Toyota
Added: 6/10/2013 11:16:09 AM

Thanks for this awesome review! Les will be equally encouraged to hear of your great feedback. All of us here at North Hills Toyota strive for complete customer satisfaction and we are pleased to hear your recent experience was nothing short of great. Please do not hesitate to contact us if you have any trouble with your new purchase. We look forward to working with you again in the future and fulfilling all of your automotive needs.

Thank you and take care,

Charvette Anderson
Customer Relations Manager
412.318.3000 x217

Twitter
JLLatsko
6/2/2013 11:21:21 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Jack PassothJack Passoth
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of North Hills Toyota:

We had an overall great experience at North Hills Toyota SCION! We test drove a few Scions and decided on the xD. Had it over the weekend due to Memorial Day and banks being closed. Decided that it wasnt for us and was able to switch to a tC with NO PROBLEMS! Everyone was so friendly and it was just a great environment to be in. I recommend it to everyone.

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Response From: North Hills Toyota
Added: 6/3/2013 2:56:44 PM

Thanks for this 5-star review! Customer satisfaction is equally important in all areas of our dealership and we are encouraged to hear you had such a positive experience! Please do not hesitate to contact any of our staff members if you have any questions or concerns with your new purchase. Until we have the opportunity to work with you again, be sure to check out our Facebook and Twitter pages. We offer dealership specials, updates and more to our fans!

Enjoy your new car and drive safely,

Charvette Anderson (Customer Relations Manager) – 412.318.3000 x217

Twitter
aamazon2
5/17/2013 7:18:15 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Steve AllanSteve Allan
Jay GarasicJay Garasic
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of North Hills Toyota:

The experience was great, no pressure, very comfortable, would come back and would recommend! This all started with a call to Jordan and he got me in with an appt and I am now happily driving around in my beautiful Camry. The staff was so informative, friendly and made it a wonderful experience. We asked for extra business cards because we will be sure to spread the word. Jordan, Jay, Steve and I apologize I can't remember the gentleman who assisted me with setting the phone up (bluetooth), he was great also! Thanks for your professionalism you truly have an A +++ staff! Sincerely Amy Andreas ............And yes I plan on sticking with Toyota for a long time to come. Oh and not to forget the finance man, very nice, very informative, just a great staff! Kudos for all the hard work, unfortunitly it can be few and far between anymore but not at this establishment!!!

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Response From: North Hills Toyota
Added: 5/20/2013 5:32:23 PM

Thank you so much for taking the time to share your feedback with us. I'm so glad to hear that we were able to help you find everything you needed. It sounds like our team was able to create a very positive experience for you. If there is anything else we can do to improve your ownership experience, please don't hesitate to let us know! Thanks again, congratulations on your new vehicle and welcome to the North Hills Toyota family!

Thanks again,

Charvette Anderson (Customer Relations Manager) – 412.318.3000 x217

Twitter
suew718
5/13/2013 8:16:12 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Pete PanyonPete Panyon
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of North Hills Toyota:

I had a very good experience buy my new Toyota. There was some mix up with an appointment at first and Jordan was the person who straightened it all out and made us return to North Hills Toyota. The staff is friendly and they use up to date technology to talk to their customers. I used the chat feature on the web site and it worked well for me. In addition, Jordan would text me and keep me up to date on the process and appointments set.

All went well and I would recommend this dealer for purchasing a car.

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Response From: North Hills Toyota
Added: 5/13/2013 1:09:46 PM

We certainly appreciate your recommendations and this great feedback. Thank you! We apologize for any previous inconvenience or miscommunications we may have caused but we are glad to hear you drove away a happy customer. We look forward to fulfilling all of your automotive needs. Until we have the pleasure of working with you again, be sure to like and follow us on Facebook and Twitter. We offer exclusive content and specials to our fans.

Thanks again,

Charvette Anderson (Customer Relations Manager) – 412.318.3000 x217

Twitter
tinaconway13
5/10/2013 12:34:41 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Craig ConwayCraig Conway
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of North Hills Toyota:

I needed a new car and was not really sure what new car I wanted. Craig did a great job finding a car that was right for me. He worked with me to find a car that would be affordable and have features that I was interested in having. The Corolla s was definitely the best choice for me. I really love my new car. Thanks Craig

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Response From: North Hills Toyota
Added: 5/13/2013 1:03:52 PM

Tina, congratulations on your new Corolla! We are honored you chose North Hills Toyota to help assist you with your car purchase. Craig is a great asset to our Sales Team and we are glad to hear you had the opportunity to work with him. Please let us know if you have any further questions or concerns. Any North Hills Team Member would be happy to help! To save on your first service appointment, be sure to like and follow us on Facebook and Twitter! You'll also find dealership updates and other offers on our pages!


Happy driving,

Charvette Anderson, Customer Relations Manager
412.318.3000 x217

Twitter
tianjian
4/30/2013 2:14:39 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Pete PanyonPete Panyon
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of North Hills Toyota:

Mr. Peter Panyon is the agent at sales department. He is very good. He has very good or solid knowledge on all the Toyota cars we looked at. He is also very professional. We have known him for years. That is why we came back to buy this new car from him. We will refer him to our friends who are buying cars.

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Response From: North Hills Toyota
Added: 5/1/2013 12:27:27 PM

We sincerely thank you for your business and your loyalty to our dealership! Peter is an exceptional asset to our Sales Team and it is his passion, product knowledge and devotion to customer service that make him a great salesman. We look forward to meeting the friends you send our way! Please let us know if we can do anything else for you. Until we see you again, be sure to take advantage of the service specials we offer on our Facebook and Twitter pages!

Best regards,

Charvette Anderson
Customer Relations Manager
412.318.3000 x217

Twitter
riley624
4/30/2013 2:05:12 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Jeremy HarmonJeremy Harmon
Will KraftWill Kraft
Abby RileyAbby Riley
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of North Hills Toyota:

I recently has a car issue which required me to get another vehicle immediately and decided to visit the North hills Toyota dealership in Ross. My experience with them was nothing short of outstanding. From the minute I arrived in the morning, I was greeted and asked if I wanted any coffee. I dealt with Will Kraft in sales and my experience with him was also excellent. Will is very personable, engaging and a great listener. He provided me with a multitude of options and very good advice on several models both new and pre-owned and good insight into the features/benefits of buying vs leasing. Will is very patient and never made me feel like I was taking too much time or that I did not have his undivided attention. I appreciated his guidance in purchasing a new Toyota Camry se. Additionally, the finance manager Jeremy Harmon was excellent to deal with and very personable making signing all the papers a pleasant experience. Lastly, Abby Riley provided me excellent insight into the car selections on the website and was able to help me navigate through the NHT site to view multiple cars before I arrived in person. I feel North HIlls Toyota has an excellent team that handled me as a customer from the beginning to the end with professionalism. I appreciate the opportunity to do business with your dealership and will do so in the future.

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Response From: North Hills Toyota
Added: 5/1/2013 12:23:12 PM

Thanks for the 5-star rating! Our Team is dedicated to 100% customer satisfaction and we are encouraged to hear you drove away a happy customer! We understand car troubles can be frustrating but that is what we are here for. It is our goal to make your experience that much easier and more enjoyable. We greatly anticipate the next time we may have the pleasure of working with you again! Until then, be sure to like and follow us on Facebook and Twitter. We offer exclusive content and specials to our fans.

Take care,

Charvette Anderson
Customer Relations Manager
412.318.3000 x217

Twitter
TiffanyRombold
4/28/2013 1:40:55 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Ben Borza
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of North Hills Toyota:

I went to the dealership just looking to possibly trade in my car. I was greeted in the parking lot before I even got to the door. Ben asked me specific, open-ended questions and listened to my responses carefully that narrowed down my search considerably. After driving the RAV 4, I knew I had to have it. Ben worked diligently and patiently to help me get the best deal on financing. He made sure I was happy and confident in my decision every step of the way. Ben went above and beyond to ensure I had a great experience. I am thoroughly pleased with my experiences, and am confident I will remain a loyal Toyota customer. Thank you!

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Response From: North Hills Toyota
Added: 4/29/2013 12:57:51 PM

Tiffany, what an encouraging review to read! Thank you for taking the time to share your experience with us as well as your high rating. We are devoted to customer service and we are glad you have noticed our efforts. Ben is a great asset to our Sales Team and will most certainly appreciate this great feedback. Please let us know if you have any questions or concerns with your new RAV 4. Any of our Team members would be happy to assist. We look forward to seeing you again in the future! Until then, be sure to like and follow us on Facebook and Twitter. We offer exclusive dealership updates and service specials to our fans.

Sincerely,

Charvette Anderson
Customer Relations Manager
412.318.3000 x217

Twitter
tk1018
4/20/2013 10:52:55 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Craig ConwayCraig Conway
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of North Hills Toyota:

We met Craig a few months ago when he sold my mom her car and came back in hopes of working with him again. Craig listened to what I wanted, hustled to find the perfect match, and is very friendly without being pushy. Definitely made the car buying experience quick and easy.

Was this review helpful to you?    Yes | No

Response From: North Hills Toyota
Added: 4/22/2013 4:15:51 PM

Thank you for taking the time to share your experience with us. We are happy to know you enjoyed your time at our dealership. It is Craig's vehicle knowledge, attention to detail, and his ability to connect with each customer that make him a great addition to our Team. He will certainly appreciate the great feedback. We look forward to seeing you again soon! Until then, check out our Facebook and Twitter pages. We offer exclusive content to our social media family!

Well wishes,

Charvette Anderson (Customer Relations Manager) – 412.318.3000 x217

Twitter
Wedsall
4/19/2013 10:14:57 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Steve AllanSteve Allan
Mark EntressMark Entress
Holly RossHolly Ross
  • Customer Service:

    5
  • Quality of Work:

    N/A
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of North Hills Toyota:

Holly Ross did very well on negotiating the final sale price to my satisfaction. Steve Allen was equally helpful in trade-in negotiations. Mark Entress went many extra miles on helping me navigate through the technical aspects of preparing me to have a good experience with the auto that I purchased.

Was this review helpful to you?    Yes | No

Response From: North Hills Toyota
Added: 4/22/2013 4:12:37 PM

Thank you for the 5-star rating! All of us here at North Hills Toyota are dedicated to customer service and satisfaction and we are encouraged to hear you left our dealership a happy customer. Please do not hesitate to let us know if there is anything else we can do for you! Until we meet again, check out the exclusive content we offer our fans on our Facebook and Twitter pages!

Enjoy and drive safely,

Charvette Anderson

(Customer Relations Manager)
412.318.3000 x217

Twitter

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