This is by far the shadiest dealership sales operation I have ever experienced! I accompanied my sister-in-law to get a bid on a new Rav4. We made it clear that we were comparing prices with other dealerships. The first price was ridiculously high and incorporated confusing, needless services. After negotiating back and forth we received a final offer. My sister-in-law said she would think about it overnight. Magically, the Sales Manager appeared and said he would lower the price even further if my sister-in law agreed to purchase the car. She agreed. immediately a bunch of documents were thrust in front of her, which she signed. The salesman then stated that she would be called in about 20 minutes to sign some other papers. There was absolutely no indication of what those papers were about, but since she was participating in the zero financing special, it was inferred that the documents were related to the loan. By the way, all of this took place after the 9 p.m. closing time.
My sister-in-law was called into the Financial Manager's Office about 20 minutes later to sign more papers. During that process, the FM made some judgmental comments that made her feel very uncomfortable. Soon afterwards, she learned that the sale of the new Rav4 was actually just consummated and the salesman was bolting her old cars plates onto the new car and attaching dealer plates to her trade-in. She hadn't even turned in her title to the trade-in, which was still at home! I went into the Financial Manager's Office and stated that I couldn't believe they processed the sale and exchanged plates. My sister-in-law had previously mentioned that she wanted to wait until after the weekend so she had adequate time to clean out her old car and make room in the garage for the new one. I stated that every other dealer set a mutually comfortable date for processing the paperwork and picking up the car. His response: "I do it this way so customers can't change there minds. It's a competitive world out there." After arguing a bit with the salesman who stated there was not enough space to hold the car more than a day or two, we were finally told that the car could be picked up after the weekend - although apparently the car was already in her name. The Financial Manager stated the he "would never buy a car he couldn't immediately drive away" This guy is a customer relations nightmare and management should either intensely retrain or replace him. My sister-in-law was forced to drive her old car off the lot that evening with dealer plates. Who does that?
Because my sister-in-law simply couldn't trust the people in the North Hills Toyota sales force, she rearranged her schedule at considerable inconvenience to bring in the trade-in title and pick up her new car within 48 hours. My wife and I were planning to trade-in both of our vehicles on new Toyotas at North Hills. We'll never set foot in this dealership again.
I Recommend This Dealer:
Finance Manager, Salesman not listed
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