North Penn VW-MAZDA

Reason for Visit: Service

I recommend this dealer: Yes

My Review of North Penn VW-MAZDA:
HAD A GOOD EXPIERIENCE HERE. I WENT FOR NOTHING SPECIAL BUT AN OIL CHANGE. BUT I KNOW THERE IS A VERY GOOD MECHANIC THERE WHO HAS ALOT OF TRAINING FROM MAZDA ON THE RENESIS ROTARY ENGINE, AS WELL AS MAZDA SPEED TRAINING. I WOULD TRUST THEM WITH MY RX-8. AND YES I DO AGREE THAT THE WAITING AREA LOOKS LIKE IT COULD USE SOME MODERNIZATIONS. AT LEAST A GOOD CLEANING. AND THE SHOWROOM AND LOT AREA HAS GOT TO BE MORE CUSTOMER FRIENDLY. BUT I DID NOT BUY THR CAR FROM THERE SO I DON'T KNOW HOW THAT EXPERIENCE IS. I USUALLY GO TO PHILLY FOR MY CARS BECAUSE I SEEM TO GET BETTER DEALS THERE. I DON'T KNOW IF ITS A COST OF LIVING THING OR NOT.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of North Penn VW-MAZDA:
A mixed bag here.

In terms of the sale itself, price was good right from the start and salesman not pushy. The number they put on my trade was the lowest I had received from any dealer I had visited although they came up after a few days of waiting.

The after-sale follow-up is the pits. After purchasing I had a question and never received a reply despite leaving numerous messages for the saleman. No post-sale call to see how I like the car, if I have any questions, etc..

I did have it in once for service. Again, a mixed bag. The good news is that appointment was next day and minor problem was rectified quickly. I am glad Mazda's are reliable because the customer waiting area looks like it came right from Virgil & Bubba's Garage and Bait Shop. The adjoining VW shop (same dealership) has a posh lounge with complimentary snacks, internet access, etc. The Mazda lounge has hard plastic chairs, an old coffee pot with powdered creamer, and a Coke machine. If you have to wait, do yourself a favor and go over to the VW customer lounge.

Nothing terrible about the experience but nothing remarkable or memorable either. If it is convenient and they have what you want in stock then no harm visiting. At the same time, not worth going out of your way for either.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of North Penn VW-MAZDA:
Almost a year now, and still no welcome gift that other people have gottan. Called about it, and they informed me that it was coming. 6 months and still no gift. The salesman was nice and offered me a soda, but forgot to inform me about the college graduate discount program. Received many surverys in the mail from Mazda. This will be the last time I purchase a Mazda, 6 hours away from my house!

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