North Point Nissan

Reason for Visit: Sales

I recommend this dealer: No

My Review of North Point Nissan:
I would not recommend this dealership to my worst enemy! Paul Bushe is an ASS!

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of North Point Nissan:
I have both of my Nissans serviced at North Point Nissan as well as my son's Toyota. I am, and have always been, please with the service I receive at this dealership.

I read the reviews posted and suggest these people find a different place to service their vehicles; I do not want to "run in" to either of them while at North Point. North Point's prices may be higher for some repairs, I expect that when I choose to have my vehicles serviced at a dealership. My past experience with "independent" facilities often required a trip to a dealership to repair my vehicle and correct the additional problems created by these less expensive establishments.

Although every trip to North Point Nissan has not ended the exact way I wanted it to, I appreciate their constant effort to provide me with the best service possible; I am not perfect either.

Thank you North Point Nissan for honest service I can trust. I, for one, will continue my patronage.

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Reason for Visit: Service

I recommend this dealer: No

My Review of North Point Nissan:
I recently had warranty work done on a rattling noise under my car. They fixed it with no problem. While it was there, I asked them to go ahead and change the oil. They had to keep the car overnight to fix the warranty problem so they called me the next AM and told me the oil change was done and the warranty work was complete, but that I needed front brake pads. My car only had 23,800 miles on it. I explained I did not understand needing brake pads this soon, that I have another car with 50,000 miles on it and the brakes are still fine. They said it's a new kind of brake pads that whatever materials they are made up of only last about 30,000 miles max. They charged me $280.00 for brake pads and to machine the rotors. $190.00 of it was labor! So I went to pick my car up that afternoon and on my way home made one stop that I parked at the front door (small salon) and was in there only long enough to make an appt at the front desk..and my car was in my full view the whole 3 mins I was inside. When I came out I was looking at the rear of my car and my knees almost buckled---there was a long scratch/crease and the paint was gone down to the black plastic and was dented (this was on the lower bumper) I of course was crying (because my car is still new and it's a Maxima so it wasn't cheap!) My husband called them and told them I would be bringing it back and they looked at it and said they would fix it to make me happy but they weren't sure how it happened. I think it happened when someone parked sideways behind my car while it was there. Their lot is so congested over by the svc dept that a row of cars is parked in the parking spots, then a row of cars is parked sideways behind the rows. The way the dent/crease/scratch was you can tell a door was opened on it. They fixed it and you cannot tell it even happened. My point was, I wasn't asking for anything extra...just to pick my car up in the same appearance it was when I dropped it off and left it in their care. An employee that parked it may have done it, or a customer may have done it but it wasn't that way when I dropped it off so I wanted it fixed! They followed through and I was satisfied. BUT...the price of the brakes has been in the back of my mind so I called North Little Rock Nissan and they only charge $180.00 for the exact same brake service I had done. Yes, that's correct- No mistake. I checked, and double checked the price. So overall, I was leery of needing the brakes so soon and the price was ridiculous..then to have damage to my car. It was not a pleasant experience. The staff is nice, though so that is a plus. Just compare prices before you have any service work done at this dealer.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of North Point Nissan:
May 30th, 2005<br>My (Asian) Indian friends here in Little Rock tried to buy a car from North Point Nissan. However, after all the details had been arranged, they were abruptly called into the office of the sales manager (Chris Brown). Mr. Brown told them &quot;We don't want to do business with you.&quot; and WOULD NOT GIVE THEM A REASON WHY. This was true even though their credit records had already been approved as excellent. My firends and I don't want to think that Mr. Chris Brown of North Point Nissan at 1 Commercial Center in Little Rock, Arkansas is RACIST toward Asians, but he would not tell them why he refused to do business with them.

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Reason for Visit: Service

I recommend this dealer: No

My Review of North Point Nissan:
My wife and I recently moved back to Little Rock and were in need service to fix the cd changer in her Pathfinder before we traded it in for a new car . The changer had become inoperable after an accident a few months earlier. I called the service department and arranged a time for me to bring in the SUV. On July 2nd I took a half day off of work and drove to the outskirts of town. The service staff was very friendly and accomodating at first. They lead me to their waiting room and asked me to wait. Approximately 1 hour later they came in a told me that they could not fix my cd player and my options were to have in sent into a regional repair center for $250 (plus $75 labor) where they would fix it and then send it back OR they said they had an extra player and could install that one without the 6 to 8 week wait. I opted for the latter and proceeded to wait another hour for the job to be completed. They then came out and said that they did not have an extra cd player and that my only option was to send it in. I agreed and waited another hour while they &quot;took the player out of my car&quot;. Ffinally after 3 hours I was told that my car was ready and that they would call me when the player came back from the repair shop in 6 to 8 weeks. I figured my wife would have to wait for her new car until then. When I returned to my car I noticed that the cd player face was still there but the display would not turn on. They had left the csmetic outer plate and had sent off the internal player itself (I figured).<br><br>Fast forward to September 1st: We had not heard from the service center for awhile so I called the &quot;direct number&quot; for the service associate that helped us. BUSY--Voice mail messages were left and no returned calls. This became a pattern of frustration. Finally I reached this representative directly, only to get &quot;now who are you again?&quot; and &quot;I dont remember you?&quot; She said she would do some searching and call us back. No call or message. My wife then began a daily campaign of calling until we got some answers. After a week with no luck, my wife finally got a hold of the service manager who informed her that the &quot;rep&quot; we dealt with was &quot;no longer with the company&quot;. He did some searching and found NO RECORD of my visit in July. My wife informed this gentleman that she was coming down there personally to get some answers. So on September 20th (nearly 12 weeks later) she took time off of work and drove out to the dealership. When she arrived she was informed that they found a single sheet of paper with my name on it and the complaint. Nothing else was written or noted on the form. No information on what they had done or what we had agreed upon. He inspected the SUV and found that the player was STILL in the car, behind the face plate. They had never taken it out and we had it the WHOLE time. He informed my wife that they could take it out and &quot;send it off the the repair shop&quot; and that it would be back in 6 to 8 weeks. You have got to be kidding me!! He also told my wife that he could not give us a discount ,because of the confusion, because it is a standard charge. He then proceeded to tell my wife (OFF THE RECORD) that he would not recommend bringing the car to their service department for this repair and for her to take it somewhere else. Needless to say she left without anything to show for my 3 hour wait and half day off of work, multiple phone calls and a half day off of work for her.

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