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North Point Volvo Cars - Service Center
Alpharetta, GA
48 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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48 Reviews of North Point Volvo Cars - Service Center
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May 13, 2025
Stay Away. Service department is inept, management is apathetic. You are a number with Northpoint, dont expect anything more. Service department was anemic, Service department is inept, management is apathetic. You are a number with Northpoint, dont expect anything more. Service department was anemic, created isues that didnt exist when the car went in. Awful, Awful, Awful. Do not recommend More
by David Muir
Employees Worked With
Adam Crenshaw
May 12, 2025
Have gotten my Volvo serviced here on a few occasions. Dealership seems to be under new ownership now and not impressed with the direction it's going overall. They've added a new 3% surcharge for cred Dealership seems to be under new ownership now and not impressed with the direction it's going overall. They've added a new 3% surcharge for credit cards, which just feels 'cheap' for a premium brand. It was disclosed before I swiped my credit card, but not before I made my appointment, discussed repair options & pricing, etc. Too late to matter. The service (new tires this time) was estimated to take < 2 hours and I was there for over 3. No other issues or fixes and I had an appointment, so going over by 50% of my time is pretty unacceptable. The waiting area for service is small with a few drinks but no snacks. I'd expect that from a more economy brand like Honda or Toyota, but premium brands should offer much more upscale waiting areas and an assortment of basic snacks. I really don't think it's hard. I could have saved $200 to $300 for similar tires from a tire shop (i.e. not cheap knock-off brands), and next time that's what I'll do. I don't mind paying the premium price of a dealer service center for an actual premium service, but that isn't what this dealership seems to be offering. That said, I was able to get a price upfront for the tires and they had a few options available, and I do think the techs at this location do a good job. I'll still bring my car here for Volvo specific service, but will likely go elsewhere for generic things as I'm not convinced the premium price is worth it. More
by Screen name
Employees Worked With
Garrett
May 09, 2025
The dealership is wonderful…it’s clean friendly customer service oriented. Rick is the most trustworthy knowledgeable salesperson. Joseph is an incredible service advisor! service oriented. Rick is the most trustworthy knowledgeable salesperson. Joseph is an incredible service advisor! More
by Michelle
Employees Worked With
Joseph, Christian
May 07, 2025
I informed the service consultant I only want an oil change and the oil filter replaced. What I received is an inspection and added service in an email that I need to reject five other things that I ne change and the oil filter replaced. What I received is an inspection and added service in an email that I need to reject five other things that I never asked for. I also was SHOCKED by the extremely high price for an oil change! Reading the dissertation estimate i received in an email with the added gas additive for $35 was also a ripoff that was included and could not be rejected. Included in the list of charges there are excessive junk fees for disposal and shop fees. I will never take my Volvo to Northpoint Volvo again. They did not LISTEN TO THE CUSTOMER and made me feel xxxxx! Any person who thinks it takes more than $120 for an oil change, replace a filter and add gumout fuel additive to their vehicle is an idiot. I am no idiot and Northpoint Volvo charges excessively for an oil change. It is not a complimentary car wash or multipoint inspection, especially if I did not want any package! I check my own tire pressure and top of fluids so that was just another ripoff and something I specifically mean when I stated that I only want an oil change. They don't care and the price is reflected of $120 more dollars that you do not want. I also believe this survey is a waste of my time, Northpoint Volvo won't do anything to give the customer the service they want and asked for. They are greedy xxxxxxxx! If I recommended repricing an oil change ands filter change to $120 and nothing else, they would reject it because they know adding the other junk is where they make more money More
by tee9541
Employees Worked With
Marcus Wise, Jesse Rhoton
April 29, 2025
Joseph was very professional and kept me informed as requested. Fast and honest service. All the staff is friendly and helpful. That’s why I drive to this dealership for service. requested. Fast and honest service. All the staff is friendly and helpful. That’s why I drive to this dealership for service. More
by rogers247
Employees Worked With
Joseph Charlesworth
