Northwest BMW

Reason for Visit: Sales

I recommend this dealer: No

My Review of Northwest BMW:
This was my first BMW and I was so excited to get it until I had problems with the paint on the doors. The service dept. was rude and claimed it wasn't there fault. I was constantly in there with computer issues. At one point I was driving and all of a sudden the car just shut off. Come to find out it was a bad 02 sensor. If you are waiting on your car for service, you might as well plan on being there for hours. Very understaffed and can't fix a problem the first time, especially warranty work. That makes sense because the factory pays the dealership a lower labor rate and when the customer is paying out of pocket, the labor rate is higher which makes non-warranty work a priority.

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