Northwest Hills Chrysler Jeep Dodge Ram - Service Center

Very friendly people in the service department. Accommodating, courteous and professional. Easy to deal with. Accommodating, courteous and professional. Easy to deal with. More

Service work is always good and done on time. Nice and easy to work with as well. Nice and easy to work with as well. More

unfortunately I had a very frustrating experience with them. I was charged full price for labor only to be told they couldn't fix the issue . I waited over 1 1/2 hrs and live over a hr away . This could h them. I was charged full price for labor only to be told they couldn't fix the issue . I waited over 1 1/2 hrs and live over a hr away . This could have been avoided and staff seemed not to care More

Nick made my experience easy and stress free from beginning to end..He was very informative of the work that was performed and why . beginning to end..He was very informative of the work that was performed and why . More

The service is great and Nick was fanominal. He works great under pressure. 👍👍two thumbs up. It did take weeks of the truck sitting on the lot before being seen. Recommend more bays and more He works great under pressure. 👍👍two thumbs up. It did take weeks of the truck sitting on the lot before being seen. Recommend more bays and more techs. The future is growing as ND the service departments need to also. I purchased my 2021 Ram from another dealer because I originally came to Northwest but was not impressed with the salesman. So you lost my sale. I hope that improved. More

Nick, Chris and Makayla are absolutely terrific. As are everyone I have come into contact with at this fine establishment. Thank you for a stress free great experience when I visit. As are everyone I have come into contact with at this fine establishment. Thank you for a stress free great experience when I visit. More

Makayla and Nick are wonderful Service Managers. Super pleasant in manner with great communication throughout Super pleasant in manner with great communication throughout More

Service advisors were not helpful. Dropped car off for one issue and 6 weeks later there was a new problem that we were not told about. Stated it was not covered under warranty but we Dropped car off for one issue and 6 weeks later there was a new problem that we were not told about. Stated it was not covered under warranty but we only had the car for about a year. We kept calling for updates and answers to the problem but were left on hold and did not hear back for days/ weeks before someone answered our questions More

my car got a 2000$+ repair on its cruise control system, less than two months later my “service adaptive cruise control” warning came in. I called in explaining I had just had my ACC diagnosed and repaired less than two months later my “service adaptive cruise control” warning came in. I called in explaining I had just had my ACC diagnosed and repaired by them. After over a month of waiting for an Appointment and my service advisor asking me if I was sure I didn’t hit anything with my car (no loaner offered but they could give me a discounted rental car at 45$ a day )They told me the part broken this time was “from previous bodywork” which was done in 2019 and that it would be an additional 1700$. I asked why it wasn’t found in my initial inspection of the adaptive cruise control system and was told “I don’t know that tech doesn’t work here anymore”. If you want a dealership who books service months out with no loaner, and then gives you a crap shoot of “I don’t know that guy doesn’t work here anymore I’m not accepting responsibility” then I recommend working with Nick from service. Absolutely ridiculous . Also mentioned that my car is “too old with too many miles” for a goodwill repair… it’s 5 years old with 77,000 miles. Jeep doesn’t stand behind their product or work they themselves did months earlier. I’ll be trading mine in for a different make after the service I received here. More

My lube and oil change was efficiently handled and everyone was very courteous. Work was completed quickly and I was very satisfied. everyone was very courteous. Work was completed quickly and I was very satisfied. More