My Review Of Northwest MINI:
After many years of admiring Mini Coopers from a distance, my wife and I visited Northwest Mini for the first time. Motoring Advisor, Mark Sandau, who was very welcoming, greeted us and offered to show us around. Initially, we were considering buying a used Mini, so Mark answered all our questions, gave us a tour of all the models we were interested in, and never attempted to divert our attention to any of the new models. This was a refreshing change from what we have experienced at other dealerships. After looking at the used models, we asked to look at the new models. Again, Mark knew exactly what was in stock, and where each model was located, and patiently answered our many questions. At no time during our visit did we feel pressured to buy, or even take test drive.
My wife knew she wanted a Clubman, and quickly found her favorite color. I however, was torn between two Hardtops: British Racing Green II, and Lightning Blue. We took a test ride in the green Mini, and I fell in love right away with the car, but after much internal debate realized that Lightning Blue version was the one for me; the more I looked at it the more it spoke to me.
With our choices made, Mark returned with an offer for our trade-ins. Once again, he exceeded our expectations by offering a very fair deal on the two cars. In years past we have dealt with dealerships, which confront us with horrible trade-in offers, then the back-and-forth with this manager, or that boss… What a refreshing change! None of that nonsense, just a straight forward good deal benefiting both parties. Then I found out my favorite blue Mini had 400 miles on it already-- my heart sank. Having worked in transportation, I know the importance of the break-in period on a new cars motor. This is where Mark’s professionalism really shined through. While I was… mildly freaking out— having him check other dealerships for another blue Hardtop without 400 miles logged, never once did Mark attempt to pressure me into something I did not want. It was now after closing, and he phoned other dealerships, checked inventories, and in the end, the one with 400 miles was all that remained. We took it for a spin around the block; like the green model, I fell in love with the car, but was still on the fence. Mark greeted us upon our return with the same easy-going mannerism, and professional attitude, again without pressuring us into anything. Mark was the deciding factor for me. To call him the best salesman I’ve encountered, would be selling him short. He truly is an outstanding Motoring Advisor.
But wait-- our experience with Northwest Mini’s staff did not end with Mark. Business Manager Diane Steeves was a pure joy to work with. Like Mark, she was very professional, with a genuinely welcoming personality. All the paperwork involved with the purchase of two cars couldn’t have gone smoother. Everything was in order, no hidden surprises, or pressure to purchase any additions. By the time we met with her, we are at least an hour past closing, yet Diane couldn’t have been nicer. She was a real pleasure to work with.
Mark and Diane were such great people. They made buying two new cars— something that could have been very stressful— a wonderful experience. My wife and I also wish to acknowledge the gentlemen in the service department who stayed late to clean, and prepare the vehicles for us. Like everyone we met that day at Northwest Mini, they were awesome, and made us feel welcome. Northwest Mini has earned our business for years to come.
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