Northwest Valley Dodge Hyundai

Reason for Visit: Service

I recommend this dealer: No

My Review of Northwest Valley Dodge Hyundai:
2002 Dodge Stratus R/T - 29k+ miles - 5 speed manual trannie.<br>starting to grind shifitng into overdrive (5th gear)<br><br>1. called 6/15/04 to ask for an appointment. <br> - one was given for 6/16/04 9:00am<br> - I asked if there was an overnight drop-off, told yes and to bring a pen/pencil for the dropoff envelope<br>- arrived 10:00 pm on 06/15/04, pen in hand = NO ENVELOPES <br>- used one from a neighboring dealer.<br><br>2. I was called in the early afternoon of 06/16/04, stating the clutch plate had a crack and a bearing release had wear. Aprox. $1500 - not covered under either the OEM 36/36 or Extended 70/100,000.<br>- I called them back with my 3rd party warranty info (GEICO) and <br> they said they'd work with them.<br><br>3. GEICO tech approved the repair 06/17/04. I was told I should be on the road the afternoon of 6/18/04. = No contact on the 18th. The car was not not done 6/18/04.<br><br>4. I called early Saturday, 6/19/04 and noone returned my call.<br><br>5. I called Monday, 6/21/04, and they said they had to order a part. It would be in LATE MORNING ON 06/22/04 and I should be on the road by Wedsnday 06/23/04<br>( WHY DIDN'T THEY ORDER THE PART THURSDAY 06/17/04 ?)<br><br>6. I called late afternoon 6/23/04 and was told that they were just finishing up and the car would be ready late morning - Thursday 6/24/04.<br><br>7. I called mid-morning 06/24/04. The car was not ready. Nobody knew anything about it. It was the service writer's day off.<br><br>8. I drove to the dealer late afternoon 06/24/04 and talked with the Sevice Director and he was at a loss to explain why i was told that the car would be ready early 06/24/04, as the needed part had only been deliverd mid-morning 6/24/04.<br>- I was told that the car would be ready late-afternoon on 6/25/04<br><br>9. I received a call about 5:30 pm (service closes at 6:00 pm)<br>that the car was ready. <br>- Picked up the car...drove less than a mile - YOU GUESSED IT. The grinding into 5th gear is still there. THEY HAD REPLACED THE CLUTCH PLATE ASSEMBLY BUT DIDN&quot;T FIX THE PROBLEM.<br>- I was told to bring it back next week. HUH ?<br>- The service director, Dan Kelleher, said he test drove the car BUT NEVER GOT IT INTO 5th GEAR !. Huh ?<br><br>10. I took the car back @ 9:00 am on Saturday 6/26/04. Complaining to another service writer. I have now asked them to check the TRANNIE - flush/change oil; check synchronizer rings\springs &amp; gear cones etc<br><br>They have had the car 9 days and didn't fix the problem. They will now have it at least 3 more full days.<br> <br>It is service that will bring me back to a dealer to buy our next car(s)<br>Unfortunately. our next car purchase will not be from this dealer. <br><br>

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