Nucar Chevrolet of New Castle

I recently leased a Equinox from Nucar. My current lease on a Cadillac matured November 30. I have leased with Cadillac for many years but wanted to look at different options. My first v My current lease on a Cadillac matured November 30. I have leased with Cadillac for many years but wanted to look at different options. My first visit to Nucar was August 24 in which I drove an older model Equinox since there were no new cars available to drive. I eventually put a $1000.00 deposit on a new car that was on order to be the first to see the car when it came in. It took many times to ask the salesman to assure me that I could get the deposit back if I did not like the car. Finally he did tell me and I felt comfortable with the verbal agreement. I was upfront and firm on my expectations of a down payment and monthly payment in which Nucar did agree to meet. The car came in September 29. I offered to come to see and purchase car on the 30th. I was told it would not be ready due to inspection and detailing. My current lease payment was due October 1. I consulted my sales person to ask about whether to make the payment. I was told that the payoff could take some time and could possibly affect my credit if it looked like I was late on a payment. So I decided to make the payment. I asked several times via phone conversations who would be responsible to return that payment and was told any overpayment would be reimbursed by GM. Even the day of sale I asked and the same verbiage was repeated. Their payment system goes in electronically so payoff was immediate. That being said they included my November payment but not my October. I paid $399.99 for the month of October which the Cadillac was in Nucar possession on October 3. I spoke with a manager who did nothing more than talk over me and told me what a great deal I got. She never acknowledged the problem of they took possession of my car and the October payment made with no return. I was mislead. I have never been taken advantage of in my years of leasing until now. It is really about principle and integrity at this point. This will make me question ever purchasing another GM. This review is regarding the dealer not the vehicle. The lesson is the grass is not always greener...stick to who you know will not cheat you. Needless to say, if I had been told the payoff of lease was electronic, I would have not made the payment. That is the reason I feel mislead in this transaction. More

Tom was the best! We went in to look at a Trax ((which they didn’t have). Fortunately his previous customer stopped by and we saw his new 2024 Trax. Tom kept us info We went in to look at a Trax ((which they didn’t have). Fortunately his previous customer stopped by and we saw his new 2024 Trax. Tom kept us informed from Day 1. He sent an updated vehicle movement map every time. We can say Tom knew all about the New Trax. Very knowledgeable! I am so glad I went to NUCAR. More

My husbands truck was towed there on July 5th when his brakes locked up in his Chevy Silverado. It is now July 22nd and we have had to consistently call and get different answers from everyone as to the s brakes locked up in his Chevy Silverado. It is now July 22nd and we have had to consistently call and get different answers from everyone as to the status and what the actual issues are. We finally got a call on Wednesday (July 19th) that his truck would be ready for pickup on July 20th and they would call when it was done. Well here we are July 22nd and no truck and no call. Have repeatedly called his rep as well as talked to service manager (who seems to have no idea what happens in his own shop) and no one likes to respond to calls. This is the WORST customer service I have ever seen and DO NOT recommend NuCar for anything! If they can’t respond to voicemails or even pickup the phone I can’t even imagine buying a car from them! Here’s to hopefully getting his truck sometimes in the near future if someone ever returns a call and let’s us know it’s ready! The only perk is he did get a loaner truck that he was able to rack some miles on! I did tell him at this point 4 weeks later he should just go get it insured and registered and it’s his new truck haha! More

Typical sleazy sales tactics. They do not take deposits or hold under any circumstances,you must be ready to purchase on the spot.So,you're put on the spot with the following opti They do not take deposits or hold under any circumstances,you must be ready to purchase on the spot.So,you're put on the spot with the following options: Walk in with a bag of cash,or finance through their sources at high rates for which they get a kickback.I traveled 180 mi ready to buy the truck as it checked out well.Knowing how far I traveled,and that I did not have access to my bank,the least they could have done was inform me of their policies beforehand.They had me backed into a corner,refusing to work with me,I had no choice but to leave with the understanding that I would overnite a bank check as soon as I got home.Needless to say,they sold the truck before I even got home! THANKS FOR THE COURTESY AND COMPLETE INCONVENIENCE AND WASTE OF TIME NU CAR ! More

Bad customer service, do not recommend NUCAR SERVICE, they make appointments knowing that they cannot work or fix your car that day. You cannot wait for your car, THEY HAVE NO LONERS. Do not use service they make appointments knowing that they cannot work or fix your car that day. You cannot wait for your car, THEY HAVE NO LONERS. Do not use service center. They sell you the car but cannot service it. They used to have good service but changed. They no longer care about customers. More

They employ idiots for receptionists or maybe they are just crooks. I had a "Change Transmission Oil" message on my Chevrolet Captiva. I called them and the receptionist put me on hold for about a year. just crooks. I had a "Change Transmission Oil" message on my Chevrolet Captiva. I called them and the receptionist put me on hold for about a year. Then she comes back saying "I have talked to 3 different people and they have never heard about a Change Transmission Oil message. We would love for you to come in so we can see for ourselves". Well i set up an appointment with them thinking they would probably not charge me anything or maybe 20-30 bucks just to reset the message. I go in there and the guy says "Oh yeah it says right here that your Transmission Oil message has be cleared and its gonna be $165 diagnostic fee to hook it up and clear it". In other words, they pretended to be dumb and got me to come in and then gave it to me straight. What a Stupid bunch of idiots they are. I will be buying a $110 scan tool to do it myself now. Never going back there again. They can shove their diagnostic fee up there you know what. More

She was very sweet and polite she took good care of me and I give here a solid 💯 100 and I give here a solid 💯 100 More

Worst service experience ever! Suburban went in for radio not working, diagnosed that a new radio was needed. They ordered the radio, arrived to have new one installed and they fou Suburban went in for radio not working, diagnosed that a new radio was needed. They ordered the radio, arrived to have new one installed and they found out it was broken. They ordered a new radio and I have made many, many calls to find out the status. In the beginning I was told it was still on order. Service is terrible about returning calls. I was finally told today my radio got sent back because they were not able to reach me after many attempts. The service manager claims they have left multiple voice mails. I went back many months and only had one, which I returned and left a voice mail. Now that they sent the radio back, they have to go through the entire warranty process again and order a new radio. Worst experience ever! More