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Nucar Mazda

Nucar Mazda

172 N. Dupont Hwy
New Castle, Delaware 19720


Sales: (302) 322-2438
Service: (302) 328-7000
Parts: (302) 328-7000

Manufacturer: Mazda

Write a ReviewWrite a Review

  • Customer Service:

    5.0
  • Quality of Work:

    5.0
  • Friendliness:

    5.0
  • Overall Experience:

    5.0
  • Pricing:

    4.7

24-Month Rating

based on 21 reviews

4.9

4.9 out of 5

21 lifetime reviews

Nucar Mazda

Most Reviewed Employees

  • Mike SpencerMike Spencer
    Mazda Sales Manager
    7 reviews
  • Sal DiPasqualeSal DiPasquale
    Mazda & Pre-Owned Sales Associate
    6 reviews
  • Dan StanitskiDan Stanitski
    Mazda & Pre-Owned Sales Associate
    5 reviews
  • Q GordonQ Gordon
    Mazda & Pre-Owned Sales Associate
    3 reviews
  • Jeff McElweeJeff McElwee
    Mazda & Pre-Owned Sales Associate
    3 reviews
  • Steve SaundersSteve Saunders
    Mazda & Pre-Owned Sales Associate
    3 reviews
  • Mitch MillerMitch Miller
    Pre-Owned Manager
    2 reviews
  • Rob HartRob Hart
    Service Director
    0 review
  • Lee NourieLee Nourie
    Mazda & Pre-Owned Sales Associate
    0 review
  • John StidhamJohn Stidham
    Mazda Service Manager
    0 review
View All Employees

Cars For Sale by this Dealer

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Certified: Nucar Mazda

This dealership is a DealerRater® Certified Dealer and is committed to providing quality customer service.


As a Certified Dealer, Nucar Mazda has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.

About Nucar Mazda

Nucar Mazda's made a solid commitment to our customers, offering a wide selection of cars, trucks, suvs and crossovers and ease of purchase. We look forward to helping you with all of your automotive needs with great products, great prices and exceptional customer service. Whether you are in the market to purchase a new Mazda, Certified, or pre-owned vehicle, we can help. If you need financing options, we'll help you find a car loan or lease that works! If you have bad credit, or are a first time car buyer, you can trust that we will fit you into the automobile of your choice. Our professional Service and Parts department has extended hours and, as always, Nucar Mazda offers competitive pricing for all of your automotive maintenance needs.

Our Location

Sales/Showroom

Monday: 9:00 AM - 9:00 PM

Tuesday: 9:00 AM - 9:00 PM

Wednesday: 9:00 AM - 9:00 PM

Thursday: 9:00 AM - 9:00 PM

Friday: 9:00 AM - 6:00 PM

Saturday: 9:00 AM - 6:00 PM

Sunday: Closed


Service

Monday: 7:00 AM - 6:00 PM

Tuesday: 7:00 AM - 6:00 PM

Wednesday: 7:00 AM - 6:00 PM

Thursday: 7:00 AM - 6:00 PM

Friday: 7:00 AM - 6:00 PM

Saturday: 8:00 AM - 2:00 PM

Sunday: Closed


Parts

Monday: 7:00 AM - 6:00 PM

Tuesday: 7:00 AM - 6:00 PM

Wednesday: 7:00 AM - 6:00 PM

Thursday: 7:00 AM - 6:00 PM

Friday: 7:00 AM - 6:00 PM

Saturday: 8:00 AM - 2:00 PM

Sunday: Closed


Our Amenities

After Hours Drop-Off Instant Financing
Automated Car Wash Parts Store
Cable TV Pet Friendly
Customer Lounge Area Rental Car Service Onsite
Express Service Shuttle Service
Family/Child Friendly Television
Free Coffee Vending Machines
Free Drinks Private waiting offices w/ WiFi
Free WiFi Manufacturers Certified Pre-Owned

megatodd
4/11/2013 2:04:27 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Sal DiPasqualeSal DiPasquale
Mike SpencerMike Spencer
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of Nucar Mazda:

Easiest car buying experience I ever had. Went through the Mazdausa web site and priced out the car I wanted using two local dealerships to contact. NuCar was super quick in responding with what they had in stock and their price, along with offering similar used vehicles on hand. Then Mike contacted me directly through email and got down to the specifics of what I wanted. After going back and forth with what I wanted, my price range, and time frame Mike said he could have the car ready for me the next day. They were the right price (I think I even mentioned in my email that if they could work that "miracle" in the price, I would pick it up that night....which they did) and couldnt have made it easier for me.

Once the car and price was confirmed with Mike, Sal contacted me with the loan app. A few minutes on that and a follow up email he next morning and I was all set. Went into the dealership with wife and kids in tow and less than an hour later was driving home in my new Mazda 3. I'll say it again...easiest car buying ever!

Leased my 2005 Mazda from the old NuCar 8 years ago and remember waiting for 4 hours to get eveything settled. BIG difference between then and now. Mike and Sal were great, John is going to work on my wife's Mazda 5 tomorrow, and I'm sure the rest of the NuCar staff are great and friendly as well. Want to see how the service shop is with my wife's car....I'm planning on being there with every scheduled maintenance.

Thanks NuCar Mazda!!

Was this review helpful to you?    Yes | No

Response From: Nucar Mazda
Added: 4/12/2013 2:49:37 PM

Nucar Mazda thanks you for your Five-Star Review and excellent feedback. Sal and Mike take pride in making the car buying experience smooth and enjoyable and will be ecstatic to hear that you left satisfied. We are happy that we were able to care of all your car purchasing needs. Thank you for your recommendation and we look forward to seeing you in the future! We hope you enjoy your new vehicle!

Make sure you Like us on Facebook and Follow us on Twitter to take advantage of our exclusive online coupons and discounts!


Chris Dagesse
NuCar Mazda

Twitter
mondov
2/18/2013 8:56:09 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Jeff McElweeJeff McElwee
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Nucar Mazda:

Jeff McElwee was a great help and very courteous. In and out of dealership in an hour and a half. This is the second car we bought from him in the last 8 months. Thanks Nucar Mazda!

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Response From: Nucar Mazda
Added: 2/19/2013 9:29:09 AM

Thank you for this recommendation and your recent and previous business! We are so pleased you had a positive experience with Jeff. He is an asset to our team. We all strive for total client satisfaction, we start with a freindly, courteous manner and by providing the details in a timely manner. We want you out enjoying your vehicle, not wasting time here! Congratulations on your recent purchase, please let us know if you need anything. Remember to follow us on Facebook and Twitter to get the latest news and specials.

Regards,

Chris Dagesse
Owner
Nucar Mazda

Twitter
eng446
1/29/2013 6:59:42 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Dan StanitskiDan Stanitski
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Nucar Mazda:

Dan was very helpful. He listened to what our needs were and he worked with us until we found an acceptable vehicle in our price range.

Was this review helpful to you?    Yes | No

Response From: Nucar Mazda
Added: 1/30/2013 9:01:19 AM

We are so pleased you found Dan helpful and that he found you a vehicle which made sense for you and your budget. Thank you for taking the time to post a five star review for us; it is greatly appreciated as is your recent purchase! Enjoy your vehicle and please let us know if you need anything. Remember to like us on Facebook to get all the latest news and specials.

Regards,

Chris Dagesse
Owner
Nucar Mazda

Twitter
jersey8165
1/28/2013 1:09:37 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Jeff McElweeJeff McElwee
Mike SpencerMike Spencer
  • Customer Service:

    5
  • Quality of Work:

    N/A
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Nucar Mazda:

I had a unique situation that I found myself in and in need of a newer car with better gas mileage. I emailed Jeff with particulars that I could work with to do the deal. He acknowledged my emails and phone calls with extreme professionalism. Jeff, along with Mike and Eddie, never gave up on me. They were able to accommodate my needs and I am now the proud owner of 2013 Mazda 6.....off the showroom floor! I couldn't be happier and I owe it all to Jeff, Mike and Eddie!

Was this review helpful to you?    Yes | No

Response From: Nucar Mazda
Added: 1/28/2013 5:39:54 PM

Thank you for your review and your recent purchase. Our knowledgeable staff strives to provide all the information a client needs in an extremely professional manner. We leave no stone unturned to help a customer. Jeff, Mike and Ed will be thrilled to see this recommendation and your kinds words about them. Enjoy your Mazda6 and please let us know if you need anything. Remember to like us on Facebook to see the latest news and specials.

Regards,

Chris Dagesse
Owner
Nucar Mazda

Twitter
bcboomer
1/19/2013 12:42:25 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Q GordonQ Gordon
Mitch MillerMitch Miller
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of Nucar Mazda:

Went to the dealership really just to test drive a vehicle, but the salesman and used car manager were so helpful and accommodating I felt that I was going to receive an honest and reasonable deal. It wasn't hard to buy a vehicle at all.

Was this review helpful to you?    Yes | No

Response From: Nucar Mazda
Added: 1/21/2013 3:24:18 PM

Thank you for taking the time to post a review about us! We appreciate your recent purchase and hope you love your vehicle! We work hard to stock the right selection of vehicles to ensure we have something for every client at price that is kind to their budget. Our staff strives to be helpful, providing all the information so our clients can make the right choice. Enjoy your vehicle and please let us know if you need anything. Remember to like us on Facebook to get all the latest news and specials.

Regards,

Chris Dagesse
Owner
Nucar Mazda

Twitter
deanrose
1/14/2013 5:46:57 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Q GordonQ Gordon
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of Nucar Mazda:

It was fun to work with Q, and the result was excellent. Drove home in a high quality used car. The car easily passed inspection by my mechanic when I took it in the next week. And it's great to drive.

Was this review helpful to you?    Yes | No

Response From: Nucar Mazda
Added: 1/14/2013 5:56:07 PM

Thank you for your review and your recent purchase. We do our best to stock a great selection of high quality vehicles so we have something for everyone. Our friendly, knowledgeable staff is here to answer all your questions and provide excellent customer service before, during and after the sale. We're so pleased your automobile search could end at our dealership. We appreciate your business and hope to serve you again. Enjoy your vehicle and please let us know if you need anything. Remember to follow us on Facebook to get all the latest news and specials.

Regards,

Chris Dagesse
Owner
Nucar Mazda

Twitter
icui2i
1/13/2013 4:56:28 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Sal DiPasqualeSal DiPasquale
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Nucar Mazda:

Sal made our car buying experience as painless and quick as possible. Did not have to dedicate half a day to a car dealership. Sal was very helpful and friendly. Plan on buying another car from Sal and Nucar in the very near future.

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Response From: Nucar Mazda
Added: 1/14/2013 1:02:39 PM

Thank you for your recent purchase and your recommendation! We do our best to make the car buying process painless and as quick as possible. We're so pleased you experienced this during your recent visit. Sal is a professional and an asset to our team. He looks forward to your next visit. Enjoy your vehicle and please let us know if you need anything. Remember to like us on Facebook to keep up on the latest news and specials.

Regards,

Chris Dagesse
Owner
Nucar Mazda

Twitter
lmsteelman
1/2/2013 7:08:18 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Sal DiPasqualeSal DiPasquale
Mike SpencerMike Spencer
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Nucar Mazda:

Sal came outside to meet us when he saw us in the parking lot. He didn't wait for me to come in, which was very important to me. He did everything he could to help me find the right vehicle for me. He didn't make me walk all over the parking lot, he brought the vehicles to me. Also, he went next door and brought 2 chevys over for me to drive.
I made two trips to the dealership and he did not pressure me to buy, he just wanted to find the right vehicle for me. He introduced me to Mike so we could discuss what I wanted in the CX-9. Mike then went to work immediately to find it and brought it in a day. Mike made sure the financing process went smoothly and quickly. There is nothing they could have done differently to please me. This was the best visit I made to a dealership looking for a new car. I love my CX-9, it is beautiful.

Was this review helpful to you?    Yes | No

Response From: Nucar Mazda
Added: 1/7/2013 2:44:53 PM

Thank you for your recent CX-9 purchase and for this kind review. We greatly appreciate your feedback it's important for us to know what our clients like about their experience here. We strive to provide excellent customer service by greeting folks promptly, showing them all their options and explaining the details. We also pride ourselves on a no pressure environment. We're thrilled you're pleased with Sal & Mike and your experience here. We hope you continue to enjoy your CX-9 and look forward to serving you again. Please let us know if you need anything, and remember to like us on Facebook for all the latest Mazda news.

Regards

Chris Dagesse
Owner
Nucar Mazda

Twitter
rh24kt
1/1/2013 5:40:08 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Q GordonQ Gordon
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Nucar Mazda:

Q Gordon has to be the most competent, friendly and effective salesperson I have ever worked with. I went to NuCar Mazda after looking at other SUVs. I had narrowed my search, but knew very little about Mazdas. When Q saw me on the lot with my son, looking confused, he came out and offered me assistance with absolutely no pressure to buy. However, because of his attention to what I was looking for in a vehicle, I left after less than two hours driving my new 2013 Mazda CX5. What impressed me most about Q was that even after I closed the deal, he still continued to assist me. He programmed my iPhone to the car, he returned my rental to Enterprise, and he made sure I knew how to operate all the cool technology that came with my new car. I never felt like I was being rushed although he was very busy that evening. What great communication skills!!! He made me feel comfortable throughout the entire process. I have recommended Q and NuCar to several of my friends, and will definitely look him up when it is time to buy a car again. Dr. Regan G.

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Response From: Nucar Mazda
Added: 1/2/2013 11:19:39 AM

Thank you for this review and your recommendations to your friends. We greatly appreciate your business and are thrilled you chose a new Mazda this time. We strive to provide total client satisfaction by offering a "no pressure environment", great deals and an informed, caring staff to handle all the details.

Q and Sam are both great assets to our team and will be so happy you mentioned them by name! Thank you again for the opportunity to earn your business. We hope for the chance to serve you again in the future. In the mean time, enjoy your new CX5 and please let us know if you need anything.

Remember to check us out on Facebook to get all the latest news.

Regards,

Chris Dagesse
Owner
Nucar Mazda

Twitter
rh24kt
1/1/2013 1:48:39 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Q Gordon and Sam Odongkara
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Nucar Mazda:

I desperately needed a new car because my five-year old Maxima decided to die after 155,000 miles. I turned into NuCar Mazda without ever considering a Mazda. I happened to turn toward the lot after being disappointed at how huge the Chevy Equinox appeared. After all, I had driven a different Maxima for the past 30 years, and I never thought I would be driving anything larger. That was until my doctor told me that
I may be able to ease some joint pain while driving if I drove an SUV. I was not happy. Everything I saw on the road just seemed too big and bulky. I know I must have looked confused when Q came out to assist me. He answered all my questions and never pressured me when I said I wanted to think about the Mazda. He went inside to get me a business card and told me to call if I had any questions. However, I was sold on how sleek the car looked. Q had me drive a lovely silver CX5. I was sold at that moment. It was gorgeous from the outside to the inside. The handling was great. Q had me drive in a circle. The car negotiated that turn much easier than my Maxima ever would have. I felt like I was driving a luxury vehicle. The engine simply purred after I started it with one push of a button. My son was in the car with us, and he loved the space and comfort in the back seat. I told Q that I was ready to "talk" about making a deal.

I can' t begin to tell you how great the service was that I received. Not only was Q extremely friendly, but he was also very informed about his product. I told him how much I could spend per month because I was paying for my son's college tuition. He assured me that that was not a problem, and spoke to Sam, who worked his magic and got me one of the sweetest finance options I have ever had. The whole time we were waiting for final financing news, these two could not do enough to make my son and I feel comfortable. I still can't believe how inexpensive my car was based on all the options and technology.

In less than 2 hours, I drove off the lot in my new black on black Mazda. Q even took care of returning my Enterprise rental. These guys are the real deal. I have recommended them to several friends who I know will be visiting NuCar Mazda really soon. Thanks, Q and Sam for a great experience. Dr. Regan G.

Was this review helpful to you?    Yes | No

Response From: Nucar Mazda
Added: 1/2/2013 11:18:20 AM

Thank you for this review and your recommendations to your friends. We greatly appreciate your business and are thrilled you chose a new Mazda this time. We strive to provide total client satisfaction by offering a "no pressure environment", great deals and an informed, caring staff to handle all the details.

Q and Sam are both great assets to our team and will be so happy you mentioned them by name! Thank you again for the opportunity to earn your business. We hope for the chance to serve you again in the future. In the mean time, enjoy your new CX5 and please let us know if you need anything.

Remember to check us out on Facebook to get all the latest news.

Regards,

Chris Dagesse
Owner
Nucar Mazda

Twitter

Reviews 11-20 >>