LaFontaine Chrysler Dodge Jeep Ram of Clinton

Nice vehicle, but they told us at the time of purchase that two open recalls would have be completed before we could take possession and that they were not allowed to sell it to us without completing the that two open recalls would have be completed before we could take possession and that they were not allowed to sell it to us without completing the recall work. We waited 3 days to get the car. This was April 2023. In July of 2023, we received a notice from the dealership that we had open recall work that needed to be done. Assuming that a paperwork mistake had been made, we tried to contact the sales person. He did not return any of our calls and ignored our texts. We contacted the general manager and had to leave a message and he to ignored our call. Still not sure if the recall work had been done or not, we took it to a Chrysler dealership that we trusted and had worked with before but an hour away from our home. They found that both safety recalls had not been done. We had been driving around with our child in a vehicle we thought was safe but was not. We paid more for a vehicle than we should have because it was not in the condition promised. We did contact Chrysler for help with the issue, but they only took the information down and stated that the complaint would be passed on to the next department and that they could not share what the consequences would be for the dealership. Yeah, right. No compensation for our time to take it to another dealership, putting us in danger, or selling us a vehicle that at any time could have caused us harm. We have dealt with Chrysler most of our adult life and will now be shopping somewhere else. BTW - changing their name to NewGen is not going to fix or change their reputation. More

GREAT EXPERIENCE at the service department today, I was scheduled to diagnose and repair my RAM tailgate. I arrived and settled in for a likely 1/2 day wait in the lounge. However, Jon (Service Manager) ch scheduled to diagnose and repair my RAM tailgate. I arrived and settled in for a likely 1/2 day wait in the lounge. However, Jon (Service Manager) checked it out immediately and realized I only needed a $20 bushing. He installed it, lubricated all the tailgate bearings, and did not charge for his time. I was promptly out the door with my problem solved at a total cost of only $20. More

Hello, not mad, but feeling not good about buying car from you guys!!! Before I was best friend and family, after I pay $45.000 cash for truck I need to beg every other day and ask where's my paperwork a from you guys!!! Before I was best friend and family, after I pay $45.000 cash for truck I need to beg every other day and ask where's my paperwork and when I am going to get it. Took you guys 2 weeks to send me paperwork for truck, I lost in average $15.000 for all this time. My company was planning to buy 10 to 15 trucks in 2 years, now I am going to different dealership, thank you for showing who you are,- not a family!!! You just lost over half million dollars in cash!!! Have a nice day!!! Thank you Brandon Henson for horrible service!!! - I don't know why I need to text you every other day and bag you to do you job?!!! Two weeks later Still my problem wasn't been fixed. Not a family dealership:( More

Great dealership with wonderful employees! Darius made our first car buying experience so relaxed and fun, he put our anxiety at ease! Definitely recommend him and this dealership!! our first car buying experience so relaxed and fun, he put our anxiety at ease! Definitely recommend him and this dealership!! More

subpar customer service This dealership had the car we wanted at the price we wanted. Our salesman was very nice. The guys in the showroom were not friendly or accommodating. This dealership had the car we wanted at the price we wanted. Our salesman was very nice. The guys in the showroom were not friendly or accommodating. No one here seems to know how to greet a customer. I’m standing here waairing for a plate and no one has offered me a place to sit, even though I was told it would be 10 minutes. Not to mention the loud and unprofessional conversation happening as we were working out the details with our lovely salesman. Lastly, the finance guy was up selling to my husband and me and we weren’t interested. But he pushed, and tried to make us feel foolish for not getting gap coverage. My husband got the car he wanted at a fair price. But the experience left a bad taste in my mouth. We will not be returning. More

fast friendly and feeling of family GREAT EXPERIENCE! David, Joseph, and the rest of O'Hara staff wanted my business and worked their butts off to make it happen. Even stayed an hour GREAT EXPERIENCE! David, Joseph, and the rest of O'Hara staff wanted my business and worked their butts off to make it happen. Even stayed an hour and a half after they closed to make sure I went home with my new vehicle happy and satisfied. More

Bill from Jackson Overall it was a great experience. Found a truck that really fit my needs. Dave Kennedy went to great lengths to answer all my questions and expedite Overall it was a great experience. Found a truck that really fit my needs. Dave Kennedy went to great lengths to answer all my questions and expedite my truck getting ready. More

Great Expercience Dave made my expercience enjoyable and less nerve wracking. As a new buyer, he made it very easy and helped me along the whole way. Dave made my expercience enjoyable and less nerve wracking. As a new buyer, he made it very easy and helped me along the whole way. More

Excellent service Everyone worked very hard to make sure that i left in the Jeel that i wanted with the best price I could work with. My previous vehicle was also a Jee Everyone worked very hard to make sure that i left in the Jeel that i wanted with the best price I could work with. My previous vehicle was also a Jeep that I bought from O'Hara and I drove that for 6 yrs. I left very happy today :] More

Met my budget requirements They worked diligently with me to select a desired vehicle type that would meet my needs, coupled with a lease deal that fit my budget requirements. They worked diligently with me to select a desired vehicle type that would meet my needs, coupled with a lease deal that fit my budget requirements. More