My Review Of O'Meara Ford:
We initially went to O'Meara for sales because it's only a couple of miles from our house. As I'll explain in a minute, we had learned to completely distrust their service department, but we thought we could at least buy a car there. We knew exactly what we wanted: 2012 Escape Limited, and from a lot of research, we knew exactly what it should cost.
O'Meara plays ALL of the typical and odious games you expect from used-car sales: No clear price, endless rounds of "If we could get you to this monthly payment, would you purchase this car right now?," nothing clear about our trade-in, then the typical "Well, we can't get to that payment on this car, so would you be interested in this other car?" And so on. Hours utterly wasted! And to this day I have NO idea what the Escape we looked at was ultimately going to cost.
Our salesman was a seemingly decent guy, but entirely clueless about the vehicle, not even knowing (or seemingly able to find out) if it was AWD or "4-wheel drive" (big difference!). And he didn't know really anything about the features of the vehicle. We knew far more than him, and he couldn't answer a single question. And, you ultimately aren't dealing with the salesmen anyway. They are proxies for the army of sales-managers that you ultimately end up dealing with, as they double and triple-team you to make the sale. So, I don't blame Gary for a system that ultimately hamstrings guys like him from being honest and having any real control over the process.
The ultimate insult was when we pulled up the Longmont Ford webpage on our phone and SHOWED the sales manager that O'meara was intending to charge us somewhere between $5,000 and $7,000 more for their Escape than comparable ones (with even lower miles) at Longmont. His response: "We can't even buy a 2012 Escape Limited at AUCTION for that price! So, you have to expect that Longmont is selling buy-backs. So, beware! Those prices mean that something is wrong!"
What utter garbage scare-tactics! We ended up buying our 2012 Escape Limited from Longmont, with a perfectly clean Carfax report--it was an early lease-return. So much for "buy-back!" I'm amazed that either Ford corporate or Longmont Ford aren't interested in suing O'meara for slander. The folks at Longmont just smiled wryly when I told them about this and said, "Well the truth ultimately comes out. We sell a lot more cars because we treat people right. That's the only case we need to make." Very classy.
If you want to be treated like a used (or new) car dealer typically treats customers, with the typical obfuscation games, then, by all means, subject yourself to the crap at O'meara! But, seriously, if you want an entirely different, straightforward, and far better experience, then you should really look into Longmont Ford. We found it well worth the 20-minute drive, and we'll deal exclusively with them from now on.
Oh, as a final aside, we had been having our 2002 Escape serviced at O'meara, due, again, to their location relative to us. But after several incidents of their service people actively screwing up our car (so that they could then make money "fixing" it), we quit going to them for service. The latest incident was taking it there for an oil change and getting it back with a significant miss and hesitation. They, of course, offered to "diagnose" the problem for an almost $200 diagnostic fee. But, having a lot of mechanical background myself, and already having clues that they had been screwing up our vehicle, I actually thought to myself, "This is running just like an unplugged vacuum modulator hose. I bet that they reached up and disconnected it just so they could get a nice 'diagnostic' fee." So I took it to a light-mechanical/air-conditioning place we had used, and, sure enough, they found that the vacuum modulator hose had been disconnected. IMPOSSIBLE for that to "just happen." You have to actively reach up along the side of the transmission to get at it.
I complained to O'Meara's service manager. End result of that conversation? Shocked denials, and I just ended up on a phone and email spam list, with O'Meara calling and emailing me weekly to "inform" me that our car needed servicing. And what a hassle to get off of those lists!
I say it flat-out: O'Meara is simply dishonest in their dealings as far as I can see. We have NEVER been treated right at that place!
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