Jan 3rd, I went to Omeara, needed 2 rear tires, mount & balance, alignment & oil change, everything was great until Jan 6th, was shopping in Brighton & came out to find a flat tire, I aired it up & drove about a 1/2 mile to discount tire, they took me in 5 minutes before closing, they performed major surgery on the tire & could not save it, they told me they could put the spare on, but I wasn't comfortable driving home, to work the next morning & then to Omeara, in hopes they would replace the tire, I only had $50.00 to my name & discount sold me a $80.00 tire for $50.00. When I contacted Omeara the next day, I was told since I didn't buy 4 tires, there was nothing they could do for me, I explained to them, I didn't need 4 tires I only needed 2, my family has always taken all our vehicles to Omeara for service & we've also order parts from them, we've been a very loyal ford family, Omeara's response was absolutely ridiculous, said it was not their fault, I must have hit a pothole, even though the tire was only 3 days old, they would not compensate me anything, but a free oil change, this loyal customer will never do business with Omeara again. I explained to them, I'm on a single income & live paycheck to paycheck, pretty sure if they can comp a free oil change, they can comp a tire. Terrible customer service.
I Recommend This Dealer:
Lauryn Williams & Tom Lesnansky
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