"Where do I even begin??"
I purchased a 2014 Ford Focus - mistake #1. The salesman first showed me a Focus, which idled so high, I almost got sick. When we mentioned it, we were told it was normal. We went ahead with the test drive, and the car died several times. When we finally got back to the dealership, I thanked the salesman and asked him to call if anything else came in that we may be interested in. He said "hold on", and brought up the Focus I ended up buying. However, I asked to look at a new Fiesta, as it was several thousand dollars less than the used vehicle they brought up. I was told it wouldn't qualify, but wouldn't give me a reason why. I finally test drove the Focus, liked it, so went ahead with the financing process. The sticker price was $13,500 - when I went to the finance department, the price jumped to $19,700. At that time, I said to cancel the deal - book value on the car was around $11,000, so $19,000 was way too much for me to even consider. I very politely asked them to cancel the deal, thanked them, and walked outside - was on the phone with Medved, setting up an appointment for the next day, when the salesman and the finance associate came running after us. They said they came up with a good deal for us - so we went back inside. Biggest mistake of my life, and one that I will regret for as long as I live. Low down payment, and they dropped the price to $16k. Signed paperwork, drove off the lot, then got a call the next day, stating that they forgot to have us sign a few documents. OK, no big deal, right?? Wrong!!! When we got there, they said that the finance company didn't agree to the numbers, and they would need, at least, $6000 down, to make up for the "price drop". I asked him if he was actually serious, and he said he absolutely was. I told him that we would have the car back to them within the hour, he asked why, and I told him that there was no way I could come up with $6000, thanked him for his "honesty", and turned to leave. He told us that we needed to wait while they figured out how much we would owe them for mileage. I said "sure, we'll wait, I can call Medved from right here". He came back 10 minutes later and said they didn't want to lose our business, so they got the deal done. Signed paperwork, again, and left. 2 days later, the car started hesitating, badly. The car had very low miles, so it still had the full warranty - I called their service department and was told that there was an open recall on all 2014 Focuses, some sort of special chip in the transmission. Dropped the car off, they had it for a week, then was told that they had no idea when they would get the parts, as there was a national shortage. I asked if the vehicle was safe to drive, and was told yes, as long as I didn't drive it on the highway. After 2 months, and still no word on getting the vehicle fixed, I called Ford directly. Miraculously, I got a call the next day saying they found the part. Dropped it off again, and was told it would be ready in 2 days. When I called 2 days later, I was told that it would take a few more days. We called and called, no return calls. We finally went down there, and was told they hadn't had time to fix it. Frustrated, I called Ford again, and it finally got fixed. 2 weeks after we picked it up, I was turning a corner, and the entire front end fell off. I called O'Meara, and was told that I could have it towed there, at my expense, and they would look at it, but would probably need to charge my insurance for the repair. I asked the very rude gentleman why a 2 year old car, with less than 40,000 miles would just somehow fall apart like that, and he literally told me "xxxx happens" - at that point, I hulked out and told him "Front ends don't just fall off, especially 2 weeks after it was in your shop. The warranty was extended, by Ford, so you WILL fix it, you WILL pay for it, or I'll be on the phone with my attorney tomorrow morning." When I picked up the car, I was told that a bolt wasn't tightened down, and that caused the front axle to break. I asked if the car had been through their 21 point inspection before it was sold. They said that it was sold before the inspection, and they would not have let it go out on the lot, if they had looked at it first. A few months later, the car started having more issues - took it back, they said it was the battery, and replaced it. It's back in the shop again, because the brand new battery they installed, is completely dead - however, we left several messages, with no return calls, for 3.5 weeks, before they told us that we were still covered by roadside assistance, and to call for a tow. As of today, still no word. I'm glad others have had good experiences with this dealership, but my experiences have been so horrible, that my friends - who have always bought their vehicles from O'Meara, went to another dealership to buy their two brand new, fully loaded, F250's - almost $90k in sales that could have been Omeara's. In addition, the company I work for was looking to replace their fleet of service trucks - around $250k - and decided not to buy from O'Meara after hearing of my experience with them. As a side note, I googled my vehicle - there are, literally, thousands of complaints for this particular year and model. It looks like Ford fixed the issues on later models, but there's no way O'Meara didn't know about these problems - and I personally feel that they really dropped the ball on this one, and couldn't care less. My advice would be to avoid this dealership, especially their service department, at all costs.