We knew that we needed to replace our 10-year-old car, and we had long wanted a Prius, but we dreaded going through the process of purchasing a new car; for us, it had often been aggravating and contentious. Our experience at Oakbrook Toyota was entirely different, easily the best car purchase experience we have had. General Sales Manager Cesar Meraz promptly responded to our inquiry about price and availability, gave us a good quote, and offered to match any other offer. Upon our arrival at the dealership, he greeted us, sat us down to go over our general preferences, and handed us off to "just the right guy", salesman Steve Deason. Steve spent a lot of time with us talking about the Prius c we had our eyes on, its features, and alternatives that might appeal. Having settled on the right vehicle for us, we showed Steve that Cesar had offered to match any lower offer. The difference wasn't much, but Cesar was quickly good to his word, without quibble. Although we were surprised that anyone would want our long-suffering 10-year-old car, they insisted on making a very (extremely?) fair offer for trade-in (we had assumed that we would just donate it). Steve then wrote up the cost with us: "You don't want an extended warranty? OK, that's fine. You don't want the security package we offer? OK, that's fine." No pressure, no frowns. The General Manager, Alex Sayed, even stopped in at one point to ask why we had chosen to deal with Oakbrook Toyota. We moved to the finance guy, Steve Niechcielski (close enough), who more than patiently explored with us our various financing options (Did you know that sometimes, not always, but sometimes 2.0% financing is better than 0.0%? Me neither). While we were writing up the financing agreement, Steve and his people detailed and prepped our chosen Prius C2 for us, and moved it into the showroom. Joe Verlotta, the vehicle technology guy, then came to us and demonstrated virtually every feature and function of the car, and eventually gave us his card so that we could contact him with questions we might have about using the car's techonology. I have to say that we were impressed that Oakbrook Toyota takes this extra step. Salesman Steve Deason then helped us remove our belongings and messy debris from the trade-in, and we were off, new plates attached and insurance in place. It was actually a very pleasant way to spend an afternoon; I almost wish we could do it again next week. We dealt with 5 different people (count 'em), and each was trustworthy, loyal, friendly, courteous, kind, obedient, cheerful and thrifty (reverent or not is not my concern). And the Prius C is a great car. Bottom line: You don't think you're interested in a Toyota? Think again. And then, take whatever time off is necessary and make your way to Oakbrook Toyota. And if you want to spend less time at the gas pump, and more time watching the planet improve and your investments grow, buy a Prius C. Jim & Caroline Longstreet, Elmhurst, IL.
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