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Oakbrook Toyota In Westmont

Westmont, IL

4.5
2,134 Reviews
Call Dealership (630) 590-9475
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550 East Ogden Ave

Westmont, IL

60559

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2,134 Reviews of Oakbrook Toyota In Westmont

January 11, 2023

Never told me that my car was ready. I was waiting at the dealer ship for over 2 hours. More

by licastel
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Young man with dread locks., Brian Gedrimas
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Jan 15, 2023 -

Oakbrook Toyota In Westmont responded

We're sorry to hear about your experience. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

Helpful
January 11, 2023

The service advisor,Brian,was very helpful in explaining what was going on with my car and in arranging a ride home on the shuttle service. The waiting room was very comfortable and well stocked.I especial More

by DONSCHINDEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Gedrimas
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Jan 12, 2023 -

Oakbrook Toyota In Westmont responded

Thank you so much for your kind words; and for taking the time to leave us this wonderful feedback. We look forward to sharing your compliments with Brian and our crew. We appreciate the five-star review, Don.. Thank you for choosing Oakbrook Toyota in Westmont. We look forward to having you as one of our valued customers for years to come, Don.

Jan 12, 2023 -

Oakbrook Toyota In Westmont responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, Don, and it's great to hear about your excellent experience here at Oakbrook Toyota In Westmont.

Helpful
January 10, 2023

Great service! Everyone was very friendly, and the communication was good. The service did take a lot longer than I originally planned. It would have been nice t More

by alisonmcagle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vik Patel
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Jan 10, 2023 -

Oakbrook Toyota In Westmont responded

Alison, Thank you for your business and this review. We're happy to hear Vik and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

Helpful
January 10, 2023

Very easy and pleasant experience. Mark Dwyer was very professional, friendly and super easy to deal with. I do appreciate all help and quick communication More

by EWELINA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Dwyer
Report | Print
Jan 10, 2023 -

Oakbrook Toyota In Westmont responded

Thank you for choosing Oakbrook Toyota In Westmont. Your feedback and rating mean a lot to us. We're glad Mark was able to help, and we hope to see you again!

Helpful
January 10, 2023

Sharing a smile is a free charity. Some staff members are rude, unwelcoming and dismissive. More

by ANSERAZIM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Dwyer, John Scambiatterra, Steve Kendle
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Jan 10, 2023 -

Oakbrook Toyota In Westmont responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

Helpful
January 08, 2023

Was told to drop off at 930 am for tire/rim change and roof rack. It was supposed to be done same day, didn't get vehicle until following day at approx 5:30 pm but I had to go on hunting trip without it. More

by NANOOKY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Edward Brooks
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Jan 11, 2023 -

Oakbrook Toyota In Westmont responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

Helpful 1
January 07, 2023

It is a pleasure to do business with Oakmont. Quick in and out. No surprises More

by JAMACE2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Verlotta, Lorena Lieser
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Jan 07, 2023 -

Oakbrook Toyota In Westmont responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

Helpful
January 06, 2023

Everyone was friendly and pleasant to work with! I had such a positive experience and would highly recommend Oakbrook Toyota. More

by AMANDA
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lorena Lieser, Amir Kay
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Jan 07, 2023 -

Oakbrook Toyota In Westmont responded

Thank you so much for choosing Oakbrook Toyota In Westmont! Congrats on your new purchase, and let us know if we can be of any more assistance!

Helpful
January 06, 2023

Maher claimed he looked at wrong website on the price of my car. The price was on your own site. I spent a lot of time waiting when the dealing was done in 15 minutes. I was there for 2.5 hours. More

by BTYLER1
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Maher Belkaid, Amir Kay
Report | Print
Jan 07, 2023 -

Oakbrook Toyota In Westmont responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We’d love the opportunity to address any issues with our team here. Thank you for your time.

Helpful
January 06, 2023

Dealer Leo did a great job! Highly recommend! Thank you for your service He sent me pictures of everything and called me with advice More

by AIGULSH19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leonid Sayenko
Report | Print
Jan 07, 2023 -

Oakbrook Toyota In Westmont responded

We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Oakbrook Toyota In Westmont.

Helpful
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