Oakbrook Toyota In Westmont

Mario and the service guys were efficient. The work was complete in 1.5hrs as promised. Thank you for your honesty integrity, and hardwork. Mario thank you also for allowing me to borrow yo The work was complete in 1.5hrs as promised. Thank you for your honesty integrity, and hardwork. Mario thank you also for allowing me to borrow your charger. Thank you I appreciate all you do! Happy Holidays More

Avoid this place at all costs! Refrain from doing business with this dealership, particularly with Manager Joseph Perry. My son and I leased a 2019 TRD PRO from this very dealer Refrain from doing business with this dealership, particularly with Manager Joseph Perry. My son and I leased a 2019 TRD PRO from this very dealership three years ago (Connor Rohrman was our salesman). Having no idea how the market would play out, I insisted at the time he purchase GAP Insurance to protect himself from standard depreciation in the event of a total loss. Little did we know how the market would change to our advantage! On Friday, 11/25/2022, we went in to either purchase a new car or buy out the lease. GM Joseph Perry thought he could unilaterally change the terms of the lease-end contract. He quickly learned from me he could not and that made him angry. I later learned his and Oakbrook Toyota's actions are a direct violation of Toyota Financials Agent's Agreement with the dealership (lease-end buyout). I spoke with Tanesha, a representative from Toyota Financial yesterday and they were very interested in what occurred. They will be contacting Rohrman Group to discuss the matter in detail. She spent over 30 minutes on the phone with me, capturing as much detail as possible. Joseph Perry stated he could pretty much do as he pleased, adding "I am in business to make money and I can do what I want." My son challenged them to explain three egregious, discrepancies in what we knew versus what he felt he could do, including “items” not included in the contract both they and we had in our respective possession. When they were confronted with these blatant inconsistencies, Mr. Perry and several of his colleagues became defensive, argumentative, and rude. It got worse when they knew we were pre-approved for a car loan through USAA and had the nerve to question whether they could take payment from USAA. Huh???? Aside from being an insurance company for veterans such as myself, they are also a financial institution backed by the FDIC. Why wouldn't they take payment from them? Because they realized they didn’t have a relationship with USAA and could not benefit in any way, that's why! To back up our claim of blatant disrespect, we happen to have the representative from USAA listening in on the conversation who commented on how poorly we were treated. When they finally realized their “strategy” wasn’t going to fly, they asked us to leave and refused to honor the lease end agreement; Again, a potential violation as an Agent of Toyota Financial. On our way out the door, my son had a few choice words for them at which time Joseph Perry became upset and made extremely unprofessional references I don’t feel a need to share on this site. I believe you are all getting an accurate picture. If you want to be treated fairly and not get taken, stay away from this place at all costs! This place is rated 9th in Toyota Dealerships in the Chicago area. Joe Perry and what I believe to be deceptive practices rampant with this dealership are the reason. Caveat Emptor! (Let the buyer beware!). This place wouldn’t even adhere to a previously signed contract issued by them and signed by me with a courtesy handshake. Would you trust any dealership who attempted to renege on a mutually signed. pre-determined lease-end buyout? Think long and hard before entering this establishment. More

I appreciated every word that was told to me in order to help me get my new car after getting a loss on my old car from a deer.. everyone at Toyota Oakbrook was there to help. help me get my new car after getting a loss on my old car from a deer.. everyone at Toyota Oakbrook was there to help. More

No appointment, drove in. Had an oil change, coolant flush and an alignment. I was out of there in two and half hours. The service department applied coupons for me. The waiti Had an oil change, coolant flush and an alignment. I was out of there in two and half hours. The service department applied coupons for me. The waiting room has great coffee. Just an all around great experience if you want your car serviced by professionals. More

Two and a half hour wait for an oil change, even with having an appointment. having an appointment. More

Typically I have wonderful service experiences with Oak Brook Toyota, but my recent oil change was an exception. The employee helping was giving attitude during the initial discussion regarding services t Brook Toyota, but my recent oil change was an exception. The employee helping was giving attitude during the initial discussion regarding services to be performed. Additionally, we asked that they check the fluids for leaks, and were told that there were no leaks and fluids were good. The next day I definitely have something leaking on my driveway. Just disappointing as all other experiences with this team have been great. More

Work performed as promised and the vehicle was completed in the time frame originally estimated. in the time frame originally estimated. More

I have been a customer for 20 years for the reason of service. They are wonderful! service. They are wonderful! More

I appreciated the flexibility in scheduling, and the thoroughness of a high level of customer service. thoroughness of a high level of customer service. More

Service was horrible. I had an appointment at 12:30. They told me service will take 1 hr. After and 1hr and a half they had only done one of the two things they needed to I had an appointment at 12:30. They told me service will take 1 hr. After and 1hr and a half they had only done one of the two things they needed to do. I told them I wanted my car back and not to do the service. It still took 45 minutes to get my car back. So a total of 2hrs and 15 minutes and they only did tire rotation. More