Oakbrook Toyota In Westmont

I went for an oil change without an appointment and was provided with the service. I requested for a quote for future maintenance and was provided the same with the detailed explanation. I did not have to provided with the service. I requested for a quote for future maintenance and was provided the same with the detailed explanation. I did not have to wait for a long time for the service to be completed. Mark Dwyer from the Service Dept was courteous and has spent his valuable time to walk me through the various maintenance options available. Of all the other dealerships i have visited for service, i have found this as the only place where i did not have a new issue with my vehicle once i left the place. More

Oakbrook Toyota is one of my favorite Toyota dealerships. Courteous treatment and quality service. Scheduling service is convenient. Courteous treatment and quality service. Scheduling service is convenient. More

This was my first time at this dealership and they were extremely helpful. The service and communication was excellent. I understood clearly what they recommended and they were on time with everything. extremely helpful. The service and communication was excellent. I understood clearly what they recommended and they were on time with everything. More

Always a great experience. I highly recommend this facility. For a huge corporation, this place doesn’t feel like they are in it only for the money . . . They are honest and ne I highly recommend this facility. For a huge corporation, this place doesn’t feel like they are in it only for the money . . . They are honest and never pushy. More

The service and communication is always excellent. I have worked with Nate for many years. Oakbrook Toyota has my trust. I have worked with Nate for many years. Oakbrook Toyota has my trust. More

Fast nice job always do great great work. Thank you for working on our car. Thank you for working on our car. More

Our salesman Joelson was amazing and showed the utmost professionalism and integrity while working with us. This was my son’s first car buying experience and he took the time to thoroughly explain the veh professionalism and integrity while working with us. This was my son’s first car buying experience and he took the time to thoroughly explain the vehicle and all of the features to him and made him feel confident in his selection. We have purchased several Toyotas and currently have a 2011 Sienna which we plan to upgrade in the near future and would be happy to work with him on our next purchase! Unfortunately we did not have the same, positive experience with the finance guy Brian. Do your due diligence and plan your financing ahead of time. We were left with a very bad feeling after realizing we were blatantly lied to by him in regard to having to purchase an extended warranty in order to obtain a lower interest rate. Not only is the information Brian told us not true, it is an FTC Act violation and is a deceptive business practice called "tied selling" per an attorney we spoke with as well as Toyota Financial Services. Brian started us off at a whopping 7% interest rate and assured us he had shopped around and that this was the lowest rate he could offer us. When we got up and walked away, he invited us back in and told us he spoke with Toyota Financial Services and they miraculously offered us a lower rate but told us again, in order to get that lower rate we would have to purchase the extended warranty and were told this repeatedly when we asked if there was any way to not purchase the warranty. A lower rate is dependent upon top tier credit (which I have), not tying it with an additional product or service. Again, deceptive selling. While we understand the need to make money on the deal (in addition to the $500 lo-jack) we also know it can be done in a way with integrity and by not being deceptive which is very bad practice for any business. We did communicate this to the management team at this dealership and have yet to hear anything at all from them. Again, disappointing. Yes, we were able to cancel the warranty but contact from the management team would have been a nice show of integrity and that they don’t stand behind these types of deceptive tactics. More

Great team of professionalism see you again. Remodel of the facility looks really good happy to see the chai Remodel of the facility looks really good happy to see the chai More

My experience was great at OakBrook Toyota, Nate is always professional, friendly and helpful letting me know what going with my car. always professional, friendly and helpful letting me know what going with my car. More

Toyota service bill is high. last day service they charge 500 dollar laboure charge .parts charge 200.all together 765doller I paid including tax.this too much.if you go oil chan last day service they charge 500 dollar laboure charge .parts charge 200.all together 765doller I paid including tax.this too much.if you go oil change,cannot affordable you can expect minimum500.better go to Jeffy lube for oil change.if you need mechanical parts replacement only for Toyota service.but you can expect surprise bill More