Subaru of Olathe

Service department has lost my trust! Beware of their recommendations and get second opinions as needed!!! I have a 2015 Subaru Outback with 99.5k miles. Based on the recommendations whe Beware of their recommendations and get second opinions as needed!!! I have a 2015 Subaru Outback with 99.5k miles. Based on the recommendations when I purchased the vehicle, I have done everything I can to maintain it, as our plan is to keep this vehicle as long as possible. I have been taking our vehicle to the Olathe location for oil changes, as I have felt what better place to get an oil change than the dealership that should know these cars inside and out. A couple months back was my last oil change, where they did the standard full synthetic changeout with multi point inspection. Everything went as before, no issues, and was on my way. A couple weeks back my low oil light came on, and I noticed I still have a couple months or 3k miles until my next recommended change. I called the dealership to get their thoughts as I don’t know enough about cars, and they said due to the high miles it could just be burning oil quicker and that I could always check myself. I decided to take it in just to confirm this theory, so I knew for sure and then could plan on adding oil inbetween changes. A one-hour appointment turned into a little over 2 hours of waiting where I heard no word from my service advisor. After going up and asking the status they tell me they found a big issue that requires immediate attention. He reads me off what the technician is recommending which is a Full Engine Reseal Kit. They said during the inspection they found the vehicle to be low a quart and a half. Engine leaking from valve covers, cam carriers, cross over pipe and starting to seap from the upper oil pan. Total cost to fix this would be $5,320.20!!!! I frustratingly questioned this as 9k miles ago I did my recommended 90k mile service visit that costed around $1k and nothing was noticed. A few months ago when I got the oil changed, nothing was noticed. All of a sudden, I have this major issue requiring a full reseal kit??!! Besides the low oil level light in my car coming on, I havnt noticed any oil leaking from my car, no smoke, no bad smells, nothing. So if I am leaking this much oil, where is it going??!! My service advisor says he will show me a few areas so pops the hood the points out areas of heavy build up where he says this isn’t recent, this has built up on these areas over time. If that is the case, then why has this never been brought up when I bring the car in??!!! Would a mulit-point inspection not see what appears to be right in front of their face? I declined to do this, and decided to take it to another recommended mechanic outside of Subaru. I gave this other mechanic the detailed sheet of what Subaru said I needed done so he knew exactly what they were saying and wanted him to confirm. I also showed him the areas the service advisor said were leaking, one of which was on the coolant line! This doesn’t run oil through it! This mechanic sent me close up images and details of what he found in comparison. Based on their findings, they found minor leaks, no major issues whatsoever, which they said they could fix for $503!!! A $4,800 difference!! As this mechanic agreed, if I was leaking a quart and a half of oil, you would visibly see it either on the ground or on the cover under the engine, but there was NO heavy oil saturation on it besides a small drip he showed me!I have now found a trusted mechanic that will have all my future business. This mechanic saved me from spending THOUSANDS of dollars with Subaru on things that did not need fixed. This dealership has lost my trust and will NEVER bring my car back to them again. Would recommend other Subaru owners do the same, and find better mechanics. More

My wife and I visited Subaru of Olathe in the market for a slightly used Crosstrek. We did not know it was a transparent & market based pricing dealership. Blaine Emerson, sales manager, greeted us and show a slightly used Crosstrek. We did not know it was a transparent & market based pricing dealership. Blaine Emerson, sales manager, greeted us and showed us what they had in stock. He was very patient, and answered all our questions concerning the 2023 Crosstrek we were interested in. We found the price in line with similar cars advertised on line in our region. He gave us time to make our decisions on warranties and financing and never pressured us to get the deal done. He handled the transaction from start to finish and was a pleasure to work with. When it was time to take possesion of the vehicle he had Austin Richardson, Customer Experience Specialist, patiently explain the interior controls and functions. We have no complaints and would recommend Subaru of Olathe to anyone! More

Deal was good, people were nice and the time it took to do paperwork was exceptional. Overall, a pretty good experience. do paperwork was exceptional. Overall, a pretty good experience. More

Staff are friendly, but professional. They also gave me good suggestions on how to maintain my car. They did a good job and were quick with getting my car back to me. One problem. Som They also gave me good suggestions on how to maintain my car. They did a good job and were quick with getting my car back to me. One problem. Someone touched the fabric on my driver's side door and put dirty oil stains on it. I'll have to see if I can get them out. More

This was my first time purchasing a new Forester at the Subaru of Olathe. The staff are very friendly and kind. The manager is so nice. I’m satisfying and highly recommend going to this place. Subaru of Olathe. The staff are very friendly and kind. The manager is so nice. I’m satisfying and highly recommend going to this place. More

My name is Mark Kirkpatrick and I live almost 40 miles from your dealership but bought a Outback from you in 2019 so when I decided I wanted another one I came to see Olathe Subaru. After a day of looking from your dealership but bought a Outback from you in 2019 so when I decided I wanted another one I came to see Olathe Subaru. After a day of looking we settled on looking at a 2022 with 11,000 miles and you folks taking my trade in. The car was grey with black leather. I told both sales folks that I have never had a black leather car living in Kansas City my entire life so that car was not really an option unless it had cool seats. I was assured it was a Touring unit and when I picked up the car last week it even had Touring mats installed, which I sent you a picture of your mats installed. Thus no cooled seats and evidently not a Touring unit. Your folks have gone into silent mode and not returning and correspondence. An apology is great but it doesn’t fix the mistake your folks made. I thought I deserved more. Mark Kirkpatrick 816-308-6205 More

While Finance was dragging their feet working my deal , they showed and sold the car I was in the process of purchasing to another customer. Dishonest and unethical. they showed and sold the car I was in the process of purchasing to another customer. Dishonest and unethical. More