"Lies/Poor Customer Service/Poor Service Dept."
They promised to have new tires and nitrogen filled. said they were filled with nitrogen. Asked were they got them and it was pep boys, went to pep boys and they said they don't have nitrogen. Then was told we would get a key fob for key less entry and a spare key. 5 weeks still nothing. As well was promised to have paint chips and scratches repaired 5 weeks later still not done. Called and said everything was done and ready to go. Sad they treat customers this way. My first purchase was great a year ago, now there going down hill with customer service and not owning up to there promises and 90% of cars there are wrecked. I won't Be shopping there anymore and taking my business else where. As well I will be returning the vehicle and getting my down payment back, contract agreements were not kept.
"Promise the world deliver nothing"
Promised alot on sat. Promised even less on monday. Then when settle on a car that they gave me what I could choose from then changed money down at last min. Wasted a good 5-6 hours there total.. disappointed...sales person seemed annoyed at times..not a good experience....
Had my dad take time out of his day to drive me 1.5 hours away because I was assured multiple times that the car I wanted to test drive was accident free. They completely lied to me, through their teeth. Upon hearing that they couldn't give me a carfax unless I paid for it, but could give me a history of the car - I asked again, "but are YOU aware of any accident the car has been involved in?" I asked this because sometimes a carfax will not show unreported accidents. The guy, again, lied through his teeth and said he wasn't aware of any accident. The car was OBVIOUSLY damaged, the front bumper was not flush against the lights (obvious accident damage) and the carfax report showed at least one (1) accident. DON'T BUY A CAR AT OLE BEN FRANKLIN MOTORS.
Employees Worked With