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Ole Ben Franklin Motors

3.9

202 Lifetime Reviews

9711 Kingston Pike, Knoxville, Tennessee 37922
Call (865) 693-9315

Top Reviewed Employees

Robert  Latsha, Sales, Ole Ben Franklin Motors

Robert Latsha

Sales
4.3
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Frank  Talo , Finance Manager, Ole Ben Franklin Motors

Frank Talo

Finance Manager
3.9
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jamie Eady, General Manager, Ole Ben Franklin Motors

Jamie Eady

General Manager
2.4
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jeff Bean, Service Manager, Ole Ben Franklin Motors

Jeff Bean

Service Manager
2.3
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

Latest Reviews

August 04, 2017

"Great used vehicle dealership. "

- pitdoug1998

Not sure where the 3.8 came from based on my experience. I mean there were a couple of hiccups and I didn't buy what I came in for but everyone was great, top to bottom. I give five stars simply based on how the issues were handled, period. My advice to folks expecting absolute perfection with ANY car buying experience? It ain't out there and Jesus won't be a dealer anytime soon. Relax, be honest, be nice and slow down. Just because your phone makes you some kind of god in your own mind doesn't make it so. Be kind and you'll get kindness back more often than not. Be a self important jerk and you'll get back, well we all know......

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Employees Worked With

Amy Murdocks Phillips

June 30, 2017

"Would give it negative stars if possible "

- Lunanevel

I bought a nissan pathfinder in August 2016. Firstly, when I bought the car the license and registration were included in the price. It took them three months before they got me my plates I had to return to the dealership twice to get a new temp tag. I brought the car in about a week after I had bought it to get a new rear tire put on. Secondly, I brought the car in for an oil change and was informed that the front tire did not have a front axel. I had not had any work done on the tires or brakes since I had bought the car originally. This dealership sold me a car with no front passenger side axel. When we discussed the situation with the manager he became very unprofessional, aggressive and started swearing. They said it would be about $470 to fix the missing axel and to fix the problems from not having the axel when I initially bought the vehicle and driving it around. They also inform me that it was very dangerous not to have a front axel and the tire could have came off at any time. I could have lost my life due to this dealerships not doing their safety inspection before they sold me the pathfinder. I routinely drive on the highway from different facility's for work if the tire would have came off on the highway I could have easily been killed or kill someone else. They did eventually agree to pay half of the total bill from the repairs, but how much is a persons life worth to this dealership apparently $240. I would never buy a car from them again and would strongly recommend no one else doing so either. Its a sad day when you buy a car and can't even trust them to make sure it is safe to drive not only for the consumer but for everyone else on the road too.

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Employees Worked With

June 22, 2017

"Still have vehicle we bought from them on May 2"

- MikeCindy1652

We were looking for a 2004 thru 2008 Ford Explorer, and although Ole Ben Franklin didn't have it on the lot, Jamie was able to go on line and find it for us and have it brought in from another state. Jamie told us there would be a $500 upfront deposit. he said if the vehicle comes in and we like it, the $500 is money down on the vehicle. If we don't like it, we get the $500 back. We test drove explorer on 5/2 and gas pedal was stuttering once truck was heated up. Jamie said they would fix the problem before we took the vehicle home. We signed the paperwork. We went to pick the explorer up the next day. When we left the lot, the truck seemed fine, and we took it home. The next day, once the truck heated up, the stuttering was much worse. We immediately took it back to the shop and asked for our $500 back. Jamie (Manager) said they would fix the problem. That was on May 3. Today it is Jun 22 and they still have the truck. They gave us a loner car, but we want our truck fixed and given to us. We have stopped by there and called numerous times, and every time we call or stop by, Jeff in auto repair says they have been working on it, but can't seem to find the problem. He said they took it to ford and changed the computer out and 02 sensors and whatever else. Now it's something to do with linkage? Today, we called and talked to "Mike" in auto repair and he said he would find out what is going on and get right back with us. He didn't. They never get back with us until we go there or we call. We are completely disappointed. We want what Jamie promised us! Either $500 back or our truck working!

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Employees Worked With

Jeff Bean
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jamie Eady
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

Featured Inventory

Used 2015 Chevrolet Cruze

2015 Chevrolet Cruze

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Used 2007 Lincoln MKX

2007 Lincoln MKX

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Used 2006 Lexus GS 300

2006 Lexus GS 300

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Used 2014 Ford Focus

2014 Ford Focus

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Photos & Amenities

  • Free WiFi
  • Free Coffee
  • Cable TV
  • Customer Lounge Area
  • Vending Machines
  • Pet Friendly
Ole Ben Franklin Motors, Knoxville, TN, 37922