Open Road Acura of East Brunswick

My third consecutive purchase from this great dealership? The sales personnel are knowledgeable and very friendly. They always make the purchase a pleasant experience. Keep the good work up. The sales personnel are knowledgeable and very friendly. They always make the purchase a pleasant experience. Keep the good work up. More

I had to wait an unacceptable two hours and twenty minutes for a simple oil change. Buyers be aware and take your business elsewhere!! When I arrived at the Dealership no one even wanted to check me i minutes for a simple oil change. Buyers be aware and take your business elsewhere!! When I arrived at the Dealership no one even wanted to check me in all the service reps washed their hands off because my supposed service rep was away from her desk for 10 minutes which is a totally idiotic policy. Only the Valet employee was running around begging other reps to help me so I am not standing there without help. More

Excellent experience! Everything went very smoothly and I am extremely happy with my new car. Very professional dealings from service dept. to the sales people. I am extremely happy with my new car. Very professional dealings from service dept. to the sales people. More

The rating is good and not great primarily due to the negative interaction with Eric Cummings the New Car Sales manager. I was so dissapointed with Eric that I threw out the papaer with his name on it im negative interaction with Eric Cummings the New Car Sales manager. I was so dissapointed with Eric that I threw out the papaer with his name on it immediately, so I am remeber his last name by memory. Tarek was great, curteous and helpful. He can confirm that sales managers' name. Eric was rude and disinterested in assisting us in defining the purchase. He was the only manager on site when we arrived on Tuesday evening, May 29th. Tarek had spent time test driving several certified cars with us and then when Eric was brought over he treated us like we did not have a clue as to what we wanted (we had the exact vehicle picked out) he tried to convince us to buy a new RDX instead of the pre owned MDX (we had already decided exactly what we wanted); he then said that the best price he could offer was $2000 higher than the Memorial Day sale which was 12 hours old; saying - "that was last week's price" - 12 hours old!! So in short I felt like Eric was treating me like I expect to be treated by a good old Ford or Chevy dealer in Newark. I certainly wasn't treated like a soon to be 4-time Acura owner!!! Send Eric back to gthe minors where he belongs. Tarek immediately recognized this and worked to make amends and to his credit it is becuase of his work that we bought the vehicle. As for Cally she was courterous and helpful but I suggest she meke it very clear when one deals with her on the phone that she makes the business connections to sales but doesn't sell - that I had to figure out. That turned out just fine. So hurray for Tarek - he did a good job. Frank LaDuca 732-991-6611 More

Dealership was very good. Did not pressure anyone to make a purchase right away. They were fair and honest. It was actually great they had the exact model that I wanted. a purchase right away. They were fair and honest. It was actually great they had the exact model that I wanted. More

Great price and great customer service. Great follow-up. Showed me how to work the inside of my vehicle and if I had any questions made himself available. Showed me how to work the inside of my vehicle and if I had any questions made himself available. More

Total experiance is great and Barry is very friendly. No one is pushy at the dealership, everything was done very fast. Will recommend to everyone. one is pushy at the dealership, everything was done very fast. Will recommend to everyone. More

We had a wonderful car purchasing experience at Open Road Acura of East Brunswick. They offered a competitive price. Staff was pleasant, knowledgeable and professional. I will definitely recommend to friend Acura of East Brunswick. They offered a competitive price. Staff was pleasant, knowledgeable and professional. I will definitely recommend to friends and family. More

I had a great experience at Open Road Acura in East Brunswick. The environment was warm and welcoming. John is a caring man who is so down to earth and helped me in every way possible. I would recommen Brunswick. The environment was warm and welcoming. John is a caring man who is so down to earth and helped me in every way possible. I would recommend this dealership to someonne looking for an Acura. More

Anthony was wonderful answered all our questions and was very professional. He is someone i would definitely recommend to anyone looking for a new car! very professional. He is someone i would definitely recommend to anyone looking for a new car! More