Open Road Acura of Wayne

While the customer service was good and the sales guy we did not purchase a vehicle from this dealer. We did not feel liek they were very direct and weren't willing to really negotiate with us. We went to did not purchase a vehicle from this dealer. We did not feel liek they were very direct and weren't willing to really negotiate with us. We went to another dealer who was completely upfront and made us comfortable the whole way through and gave us a better dealer. Wish this was a better experience and the sales guy had more power than having to go back and forth with a manager. More

Was very upset with management of Tom and Flavia, very on professional. I was lost for words how I was treated. It. On a better note my sales person was amazing very helpful. professional. I was lost for words how I was treated. It. On a better note my sales person was amazing very helpful. More

First let me state that I have had an Acura since the great 1988 Legend. In addition, this is the fourth Acura I have leased from Open Road Acura of Wayne. My experiences, up to this point, have been ha great 1988 Legend. In addition, this is the fourth Acura I have leased from Open Road Acura of Wayne. My experiences, up to this point, have been have been exceptionally good from management to sales to service. As my lease on my 2010 Acura TL was due to expire on November 19, 2012, I had been getting numerous e-mails, letters and phone calls to turn in my 2010 and step up to a lease on a 2012. My 2010 TL was far below the mileage-23,00 miles out of the 36,000 I had been allowed so those unused miles were rolled over. On 9/29/12 I decided to just inquire about the "deal" I would be given on a 2012 TL. I had just made a payment of $479 on my 2010 due on 9/27/2012. In discussing this with my sales rep, Natalia Ojeda, she advised and assured that I would get a refund from Acura in the form of a check. Natalia was very professional and I enjoyed working with her. I signed the contract for the 2012 Acura TL on 9/29/12 and picked up the car on October 1,2012. A couple of weeks went by and I did not receive a refund. I called Acura Financial Services and they referred me back to the dealership. I contacted Natalia Ojeda who referred me to the manager Tom Rezza. After explaining the situation, that I had in fact paid for two cars and had only one, he said he would look into the paperwork and get back to me the next day. He never did. I continued to call Tom Rezza, Natalia Ojeda-who by the way, did not have the authority to do anything further in this situation-and finally spoke to someone in the business office-Flavia. She wanted to "split the difference" with me and offered me $200 which I declined. I explained that had paid for two cars, had the possession of only one, was told I would get a refund and pro-rating the time I actually had the 2010 in my possession, I was owed a balance of $400. She stated she would get back to me the next day. She never did. That was about two and a half weeks ago-shortly before Hurricane Sandy. After further attempts to contact Tom Rezza adn leaving messages, I felt like I was being avoided as no one returned my phone calls. Finally tonight, November 12th, when I again attempted to contact Tom Rezza, I was advised that he was on the phone and would call me back. He did not do so. About an hour and a half later, I once again called the dealer and was put through to Flavia who appeared to be upset that I had reached her. She was curt, rude and cold and as I explained my frustration, cut me off numerous times stating we had discussed all of this before when in fact we had not. She stated she would speak to Tom Rezza in the morning and call me. I am totally disgusted by this treatment. I told Flavia that it was unprofessional and unacceptable. I stated that unreturned phone calls from a loyal customer was outrageous and that I had NEVER been treated this way when Steve Park or anyone else ran the dealership. I don't know if I will continue my relationship with Open Road Acura of Wayne in the future. The insulting, demeaning and rude way in which I was treated was in such contrast to my previous experinces and if these same people continue in the employ of this dealership, I feel compelled to look elsewhere for my next car. More

They sold me on a "titanium" protection package for nearly $2000. Reading the fine print, it doesn't cover much of anything desite what the dealer finance manager represented. for nearly $2000. Reading the fine print, it doesn't cover much of anything desite what the dealer finance manager represented. More

Shawn is a great salesman at Open Road Acura of Wayne, he is very knowledgeable about all the features of the MDX and he was extremely nice and polite. I would recommend this dealership (ask for Shawn) to a is very knowledgeable about all the features of the MDX and he was extremely nice and polite. I would recommend this dealership (ask for Shawn) to anyone looking to buy a new or used Acura in the tri-state area. I got a great deal, and never felt like I was being "pushed" into a car. Very classy dealership all around!! More

What an amazing experience, the entire sales team including management was amazing. I went in with a budget and they made it work. I had just visited another Acura dealer who couldn't even come close including management was amazing. I went in with a budget and they made it work. I had just visited another Acura dealer who couldn't even come close. Im so glad I decided to go in and price shop. Im really loving my new MDX. More

I have been a long time Honda and Acura customer. In over 20 years, I have bought a Civic, an Accord, an MDX and two Honda motorcycles. After visiting this dealer and talking to several of their staff over 20 years, I have bought a Civic, an Accord, an MDX and two Honda motorcycles. After visiting this dealer and talking to several of their staff - salespersons/managers/consultants that work there - not only will I ever buy a car from them, but I will most likely never buy an Acura/Honda car again. I left with such a bad taste in my mouth. This is not the experience a luxury car buyer wants to have - ever... I felt like this was a show with many actors that all had a different angle on how to trick you and get you to buy things you neither need nor want. I felt I had to negotiate down to an unreasonably high price. I had asked them to tell me yes or no on a certain deal. If they could not do this deal, they should have said so and I would respect that. I felt that their cheap tricks to get more money out of me were nauseating and I left. The next day, I got three calls telling me that they agreed to my terms and that I should come back to complete the sale. Why couldn’t have said that from the beginning and gain a customer, is beyond my ability to understand. In my opinion, they were trying to take advantage of the Acura end of year deals (cash back and low APR) in order to make more profit than usual. Don't they realize that things have changed and people these days have done their research and know what they want to buy and how much they should spend? I am really sad about the whole experience. Is Acura listening? More

I bought a certified pre-owned TSX in December of last year. Buying the car was fairly easy, aside from a few arrogant people once we started talking numbers. All they kept saying was how great of a car year. Buying the car was fairly easy, aside from a few arrogant people once we started talking numbers. All they kept saying was how great of a car I was buying. Once the problems started, which was not very long after, that quickly changed to “oh that year is known for that problem”. The very same day I drove the car off the lot, the moldings from the windshield to the sunroof, started peeling off. I immediately drove it back and showed them. They made a service appointment the next day and assured me it was a minor issue that would be replaced under a recall that just came out. Next, the steering in the car kept getting tighter and tighter. I brought it back for service to take a look at it and was told “the 2009’s have poor steering, they upgraded it in the newer models.” Every week or so the notification for my left rear tire kept going off with a low level warning. After filling it back up with air and it kept continuing, I took it to a local tire place to have it inspected. Turns out, the valve stem was already broken, and replaced very badly. The XM radio looses signal every 5 minutes regardless of where I travel. Again, took it back to Wayne service where I was told specifically that my radio “sounds like every other TSX, they all loose signal like that, they aren’t good.” This week, my steering once again became extremely stiff, almost like I had no power steering at all. Since I have had enough awful experiences with Acura of Wayne, I took it to another dealership. They immediately made me a service appointment with a loaner car. I gave them the VIN of my TSX and they informed me I had two open recalls on my car- both for molding issues. The same ones that Wayne claimed they fixed the day I bought my car! I was infuriated; first you sell me a lemon of a car and then lie about the repairs that they did. If I were Acura corporate, I would shut this place down to prevent people from having the same experiences as I and swear off ever buying another Acura again. More

Recently, I was in the market for a lease on an Acura MDX. I called a few dealerships and got some good prices. When I called Acura of Wayne, their monthly quote was higher by $25. The salesman, Jim, who MDX. I called a few dealerships and got some good prices. When I called Acura of Wayne, their monthly quote was higher by $25. The salesman, Jim, who was nice, assured me that if I came in I would find out their bottom line. I visited the dealership. Jim and I spoke for awhile, when he said he would bring over his sales manager, Carl Taylor. Carl sat down and immediately began to obfuscate. He launches into a pitch telling me that all their quotes include a loyalty discount and a military discount! All this despite the fact that I specifically told Jim I do not qualify for loyalty. Jim and another assistant are silent. I may as well never have spoken to them. Right there, the quote rises by another $30. I was stunned. Carl senses this and tries to strong-arm me. "What is the problem?" "What are we doing here?" I tell him calmly that I came in with a competing quote to see if he could beat it. He does his best to look surprised and consult his salesman. "We're done here. Go shop around. You'll learn." Complete runaround. And terribly rude treatment on top of it. More

Dishonest conduct.You can not believe anyone in this dealership.They told me that I can pick up the car on the same day, the truth is I picked up the car 2 days later. They told me I can get 1.99% inter dealership.They told me that I can pick up the car on the same day, the truth is I picked up the car 2 days later. They told me I can get 1.99% interest rate, the truth is I got 3.99%.They told you I swear to god this will happen, but the truth is it will never happen. I don't know why they treat customers in such a dishonest way, want more business? More