Open Road Acura of Wayne

Exceptional service at this dealership. Had the pleasure of being assisted by Elvis. He went the extra mile to make sure I got what I wanted and needed. Had the pleasure of being assisted by Elvis. He went the extra mile to make sure I got what I wanted and needed. More

Very well kept/tidy. Staff was amazing. Very attentive to customers. Elvis made my whole process easy , fun , and enjoyable. He went above and beyond to make me and my fa Staff was amazing. Very attentive to customers. Elvis made my whole process easy , fun , and enjoyable. He went above and beyond to make me and my family at home during the process. Happy to say that because of Elvis’ services I walked out with a new MDX. More

Clear, FAIR and transparent pricing. Did my whole purchase via/phone internet and drove an hour away the next day to purchase it. My team of Elvis and Dahiana were very friendly and prof Did my whole purchase via/phone internet and drove an hour away the next day to purchase it. My team of Elvis and Dahiana were very friendly and professional. I would recommend them to a friend. (Or someone reading my review.) More

I would like to thank Elvis de Leon for helping me purchase a new Acura MDX 2024. He was very patient, intelligent, and professional. He helped me solve any issues with turning in my old car and with purchase a new Acura MDX 2024. He was very patient, intelligent, and professional. He helped me solve any issues with turning in my old car and with the insurance company. This was my 4th purchase of a car in the last 10 years and he was the most helpful and accommodating salesman of them all. Elvis also offered such an irresistible deal on the new car that I couldn't turn down. Thank you very much Elvis for your hard work, I hope that in 3 years I will return to you for my next car purchase in the future. More

Today I had the pleasure of working with Elvis de Leon and had one of the most amazing experiences. This guy has a heart of gold. I swear I must have asked him over 100 questions and he answered them all. and had one of the most amazing experiences. This guy has a heart of gold. I swear I must have asked him over 100 questions and he answered them all. I walked into this dealership not expecting anything and walked out in a brand new Acura TLX. The whole experience from when I arrived being greeted by Iris to being introduced to Elvis was superb. I also want to add that Dean and Miguel in finance were amazing to work with as well. I’m So happy to have had such a pleasurable experience. Thank you Acura of Wayne!!!! And thank you Elvis de Leon, for your patience and professionalism!!! More

Thanks to Elvis ! ! Wow never had an easier process .. we spoke over the phone he was confident and negotiated with me over the phone and full filled his word when I go ! Wow never had an easier process .. we spoke over the phone he was confident and negotiated with me over the phone and full filled his word when I got there .. Super responsive and helpful literally the easiest process and this is my 7 car purchase ! He held the car had it ready and I couldn’t be more pleased ! Will definitely recommend Elvis from open road ! Thanks y’all More

HIGHLY RECOMMEND THIS DEALERSHIP! Idk why some people had a negative experience, but Elvis De Leon the sales person was EXTREMELY upfront with the entire process! We worked with Felip Idk why some people had a negative experience, but Elvis De Leon the sales person was EXTREMELY upfront with the entire process! We worked with Felipe Miguel as the finance manager and those people were incredibly professional, upfront, and worked magic with me. I am not buying a vehicle from any other dealership EVER while their professionalism shows this much. They answered every question, went thru the contract and charges one by one answering ALL my questions with a very friendly demeanor, and they get you in and out in a pretty descent time compared to other dealerships. Lastly, listen to their suggestions on the EasyCare package fam, it covers from tires to dents to paint chips, etc. I HIGHLY recommend this dealership, especially Elvis De Leon as the sales person, and ask to work with Felipe Miguel as your finance manager. You’re welcome. More

DO. NOT. BUY. FROM. HERE. They run your credit without your permission, they ran my credit through 4 different banks before I even stepped on the show NOT. BUY. FROM. HERE. They run your credit without your permission, they ran my credit through 4 different banks before I even stepped on the showroom. I specifically told them I do not want my credit ran through none other than American Honda Finance and they proceeded to run my credit through Bank of America, Ally Financial (Twice), Capital One, Wells Fargo. Again, this was done without my permission or authority, that many hard inquiries is a red flag that further makes obtaining a loan harder due to the speed and amount of occurences. This further traps you into a high interest loan where they make 3-5K more per vehicle at your expense. STAY AWAY!!! The sales manager Pedro refuses to rectify the situation and puts me on hold when I call to get their help. If they don't help me with a letter, Imagine if they'll help you with something wrong with your car. They are the worst, most corrupt and evil Acura dealership in the tri-state area and I will warn you. Avoid the headaches, the fraud and the hard inquiries and go elsewhere. You've been warned. More

Had a very good experience getting my 2023 Acura tlx a spec. Elvis de Leon is an amazing salesman, honest attentive quick and understanding. Helped me into my car without any issues whatsoever. I highly r spec. Elvis de Leon is an amazing salesman, honest attentive quick and understanding. Helped me into my car without any issues whatsoever. I highly recommend going with Elvis if you happen to go to this dealership. More

If I could give a zero, I would. I bought a brand new Acura ILX through Open Road Acura in Wayne in 2021, and from the get-go, I was treated poorly. After purchasing the vehicle, I d I bought a brand new Acura ILX through Open Road Acura in Wayne in 2021, and from the get-go, I was treated poorly. After purchasing the vehicle, I drove off the lot and immediately got a flat tire from a nail that was left in the parking lot. Since the car was "driven off the lot" I was responsible to buy a new tire without any type of help from the dealership. They were extremely rude to me and couldn't offer any help. I ended up buying a used tire for a discounted price because I just put $7,000 down on this car. In present time, I decided to sell the car back to Acura to save money, and was offered a fair price. They explained that in 10 business days I would receive my check for the money I was getting back from the car, and I am now on the 12th business day with no check. I have called three times, with the same "let me ask and I will call you back" nonsense with no calls back. Since then, they have SOLD the car and I still have not received my check. UPDATE: I went in to pick up my check from a woman, and when I arrived a man told me that she had left for the day. I explained that I wasn't leaving without my check (and ez pass I left in my car). The man who sold me the car told me that my ez pass was never in the car. A minute later, ANOTHER woman comes out with MY CHECK AND MY EZ PASS. SO unprofessional and disorganized. I am EXTREMELY dissatisfied with this dealership and they have not only turned me off from their business, but also Acuras all together. Side bar: I tried to post this on their Google page and its magically getting deleted..seems suspicious why they have a 4.8 rating. More