Open Road Acura

Reason for Visit: Sales

I recommend this dealer: No

My Review of Open Road Acura:
we are owner/lessees of 5 acuras... all from this dealership. we have a 2005 to return (TSX WITH NAVIGATION) WE WANTED TO LEASE A 2009 TSX WITH NAV AGAIN... AFTER NUMEROUS DISCUSSIONS AND BACK AND FORTH WITH THE SALESMAN AN AGREED UPON PRICE OF 378 WAS REACHED FOR 42 MONTHS.. ALL FOUR OF US THERE CONTINUALLY REITERATED THAT THIS WAS THE PRICE FOR A 2009 TSX WITH HIGH TECH PACKAGE.. THE SALESMAN GOES BACK AGAIN TO THE MANAGER AND THE DEAL IS DONE.. ALL THAT WAS LEFT WAS TO FIND THE COLOR MY DAUGHTER WANTED... AFTER 1 WEEK WITH NO RESPONSES TO OUR CALLS... WE WENT DOWN AND THEY CLAIMED THAT THE SALESMAN MISQUOTED. THE PRICE WOULD NOW BE $438. THEY WERE UNWILLING TO NEGOTIATE... I SAID WE WOULD GO UP TO $405. THEY SAID NO WAY... ANDJUST GAVE US BACK OUR DEPOSIT. CONSIDERING HW MANY CARS WE BOUGHT FROM THEM AND ALL THE REFERRALS WE HAVE MADE....I FOUND IT INCREDULOUS THAT THEY WOULD LOSE A CUSTOMER OVER THIS SMALL AMOUNT OF LOSS ( HHAHAHA) ON THEIR PART... THEY SPEND THOUSANDS OF DOLLARS TO BRING IN CUSTOMERS...THIS WOULD HAVE AMOUNTED TO THEIR LOSS OF ABOUT 25 DOLLARS A MONTH FOR 42 MONTHS... THIS HAS LEFT US WITH A NEGATIVE IMPRESSION OF THIS DEALERSHIP. BE VERY CAREFUL WHEN DEALING WITH THEM...

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Open Road Acura:
It has been 14 days since my temporary tag expired and they still have not given me my tags and registration yet. When I called to ask about them, they lied and said they were going to overnight my tags to me that day, when in fact, the tags weren't even prepared yet. They are only concerned with making the sale and not with following through. I was very disappointed with my experience there.

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