Oreilly Pontiac Buick GMC

Reason for Visit: Sales

I recommend this dealer: No

My Review of Oreilly Pontiac Buick GMC:
We made a deal on a car the John McLaughlin was supposed to get for me from a different dealer through dealer trade. I asked him to check for another color with the same options and if he could not find it, get the one we made the deal on. He did not call me to tell me he could not find one in the other color he wanted so I called him and said ok, go get the car we made the deal. He called me back to tell me that the other dealer sold the car so we would have to find another one. Of course the other one had way more options then I needed and the price went up. Having the bug for a new car I made the mistake of getting it. They lied to me about trade in also. I was told I would get 10,250 for my trade but all the gave me was 10,134. Then the car started having problems and I took it in for service. Service dept was unable to address the problem so I called the salesperson and all of a sudden he became very rude. I asked to be connected to the manager and he hung up on me. I called hm back and he told me to "go bleep myself" however he used the F word and not bleep. I went in again for additional service a coule of weeks later and saw the salesperson and again he was very rude. I asked him if he had anything to say to me (sorry maybe) and he said no, then I asked him to say to my face what he said on the phone and he wanted to step outside (presumably to fist fight). The manager asked what was the problem and I told him about the salesperson's use of profanity and subsequent threat nade to me to fight. The manager sided with the salesperson even after he admitted to using profanity. I asked if this is the way that all customers are treated and the manager said yes. I would not recommend this dealer to anyone even if they were giving the cars away. I have contacted a lawyer because the car is still not working right and have also been in contact with GMC customer care.

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