Orlando Dodge

Orlando Dodge
4101 West Colonial Drive
Orlando, Florida 32808
(407) 299-1120

Manufacturers: Chrysler, Dodge, Jeep

Need a New Car?

Dealership Amenities
After Hours Drop-Off
Cable TV
Customer Lounge Area
Drive-In Service
Parts Store
Shuttle Service
Television
Vending Machines

Hours of Operation
Sales/Showroom

Monday: 9:00 AM - 9:00 PM

Tuesday: 9:00 AM - 9:00 PM

Wednesday: 9:00 AM - 9:00 PM

Thursday: 9:00 PM - 9:00 PM

Friday: 9:00 AM - 9:00 PM

Saturday: 9:00 AM - 7:00 PM

Sunday: 11:00 AM - 5:00 PM


Service

Monday: 7:30 AM - 6:00 PM

Tuesday: 7:30 AM - 6:00 PM

Wednesday: 7:30 AM - 6:00 PM

Thursday: 7:30 AM - 6:00 PM

Friday: 7:30 AM - 6:00 PM

Saturday: 7:30 AM - 3:00 PM

Sunday: Closed

Twenty-Four Month Rating: 4.7/5
16 Reviews
Orlando Dodge

Overall Score: 5 Star Rating4.7



About Orlando Dodge
Certified: Orlando Dodge
This dealership is a DealerRater.com Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Orlando Dodge has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater.com Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.


CatParis
8/6/2010 12:33:15 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Doug Mundinger

My Review of Orlando Dodge :
Money was tight when I first moved here 2 years ago so a friend of my daughter gave me a coupon so I could keep up regular oil changes on my '99 Cherokee and I have returned every three months for oil changes ever since.

On a Thursday, the night before I was scheduled to fly home for my mother's 80th birthday (my birthday gift from my children), I left the headlights on while at work, the battery died, the hood latch handle broke off, and it took more than 3 hours for AAA to find a tow truck.

Meanwhile I spoke to Service Advisor Doug Mundinger. He found my car in the system, gave me a ballpark quote on repairing the hood latch, oil change and some other needed maintenance, and started a service ticket. The driver dropped the car after service hours but said I didn't have to be there so my daughter picked me up right from work. The next morning before my flight I spoke with Doug and he took care of finding and checking in the Jeep without me having to be there in person. I returned late Sunday night and talked to Doug early Monday morning. He called me back a short time later with the final quote and even used the oil change coupon I left on the front seat. My daughter dropped me off to pay the bill and I was on my way to work in less than 15 minutes.

While this could have ruined my only trip home since I relocated to Orlando, Doug and the Service Techs at Orlando Dodge (and the other Doug at Massive Towing) rescued me and made it possible to leave on time. Both bills were less than expected which was a wonderful surprise.

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bamaboy3
7/16/2010 7:05:02 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Orie Smith; Mike Smith; Stew Smith; Mark Colier

My Review of Orlando Dodge :
Orlando Dodge has been in business in Orlando for many years. I like the family atmosphere and the people that I dealt with while searching for my replacement car. Everyone I encountered was very helpful and knowledgeable and treated me with respect. I would recommend this dealership to anyone because of their professionalism.

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nole71
6/28/2010 9:10:39 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Ani Uni & Charlie in finance

My Review of Orlando Dodge :
Our overall experience was exceptionally smooth. Ani made us feel at ease with his no-pressure approach, and was eager to achieve for us the price and deal we required. Charlie in the Finance Department was also very friendly and we really appreciated his no-pressure approach as well when it came to any add-ons. We are very pleased with the vehicle and would most certainly refer friends to Orlando Chrysler Jeep Dodge.

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wslife
6/24/2010 9:03:24 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: micky cosgrave

My Review of Orlando Dodge :
everyone at this dealership is Very friendly and most of all honest.I have purchased many cars here and will continue to do so. I am always greeted by name and their service is excellent. I would reccomend them and have already done so many times. They are excellent.

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Response from: Orlando Dodge
Added: 6/24/2010 9:29:08 AM
Thank you so much for buying your new car from Orlando Dodge Chrysler Jeep. It is our pleasure to have you as a customer. Thank you Stew Smith

jllh23
6/23/2010 10:00:03 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Doug Mundinger

My Review of Orlando Dodge :
I've been going to Orlando Dodge for years. They are always professional, courteous, and helpful. They answer my questions and do good-quality work. I was even able to schedule this appointment just half a day ahead. I would definitely recommend them to others for service.

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Response from: Orlando Dodge
Added: 6/24/2010 8:24:23 AM
Thank you for you kind words about our service and all of us at Orlando Dodge Chrysler Jeep appreciate your business.

damageisme
6/22/2010 11:40:07 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Doug Mundinger

My Review of Orlando Dodge :
My back passenger side window fell down in the door of my 2003 Jeep Liberty. I waited between 10-15 minutes until I was acknowledged. It was a very busy day in there. Once I got to Doug all was well. He was very friendly and helpful. He told me he was going to ask his manager if the work could be covered by warranty so I wasn't charged and it was taken care of. My only complaint is that the service receipt I received when I dropped the Jeep off said it would be ready by 5pm. It wasn't ready until 10am the following morning. It wasn't a big deal but when you expect something at a specific time you expect it to be ready. Had the receipt said 10am the following day I wouldn't have had an issue. Overall, I was happy with Doug and the service and will go back to this particular dealership.

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turbomary
5/27/2010 1:47:49 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: doug mundinger

My Review of Orlando Dodge :
doug setup the appointment for my car and was friendly when we got there. he told me what other things was recommended for my cars service.when they was finished with the car he came to me and personally let me know that it was finished he is very through

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RobertH727
5/24/2010 5:09:42 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Doug

My Review of Orlando Dodge :
I did not have an appointment, but got in very quickly. The Service writer, Doug, was very courteous and friendly. My service was taken care of with no suprises and in a very timely manner. I wasn't bombarded with a list of additional optional expensive service items.

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marydbeam
5/19/2010 9:37:13 AM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Doug, Phillip, Chris

My Review of Orlando Dodge :
The service coordinators were very friendly and the mechanics found the trouble in a reasonable length of time. They all should be commended for their good service. I feel that the service coordinators and mechanics try to convey the necessary work that needs to be done and do not push services that are not absolutely necessary. I appreciate this because at some dealerships they try to run up the customer's bill. I appreciate that I have always been able to trust that the repairs provided indeed fix the problem.

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Shamealle
5/3/2010 8:56:07 AM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Philip Isaacson

My Review of Orlando Dodge :
My brother referred me to Orlando Dodge about a year ago. Philip has been my advisor from day one and I can't say that I've been happier. He goes beyond the call of duty and explain everything to me(a person who knows nothing about a car),so that I understand what has been done and what needs to be done. I not only refer my friends and family to Orlando Dodge but to Philip Isaacson.



Thanks,
Katina B.

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Response from: Orlando Dodge
Added: 5/3/2010 4:40:03 PM
thank you Katina for the nice review . And i am glad that you trust Orlando Dodge Chrysler Jeep and Philip Isaacson with your vehicle. thank you Stew Smith

Reviews 11-20 >>




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