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Orr Toyota

Orr Toyota

39660 Lyndon B Johnson Fwy
Dallas, Texas 75237


Sales: (972) 780-1166
Service: (888) 210-1662
Parts: (877) 613-2973

Orr Toyota
Manufacturers: Toyota, Scion

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  • Customer Service:

    3.8
  • Quality of Work:

    4.3
  • Friendliness:

    4.3
  • Overall Experience:

    3.9
  • Pricing:

    4.0

24-Month Rating

based on 19 reviews

4.1

4.1 out of 5

34 lifetime reviews

Orr Toyota

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Certified: Orr Toyota

This dealership is a DealerRater® Certified Dealer and is committed to providing quality customer service.


As a Certified Dealer, Orr Toyota has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.

About Orr Toyota

Serving the Greater Dallas and
Fort Worth, TX areas!
Metroplex Toyota proudly serves Dallas, Fort Worth, Duncanville, Arlington, Waxahachie, Mesquite, Grand Prairie and the surrounding cities of the Metroplex. As a premier Toyota dealership focused on customer satisfaction, Metroplex Toyota of Dallas, Texas, is here for your entire car buying needs. With over 20 years of experience, our dealership offers a huge selection of New Toyotas, Certified Pre-Owned Toyotas, and other used vehicles.
Whether you are purchasing a new car, to auto Financing, Service, Parts, or
body shop, we are always striving to not only meet your automotive needs, but to do it in a way that shows you how much we care!
Please “CALL” “CLICK” or “COME BUY” for all your automotive needs!

Our Location

Sales/Showroom

Monday: 8:30 AM - 8:30 PM

Tuesday: 8:30 AM - 8:30 PM

Wednesday: 8:30 AM - 8:30 PM

Thursday: 8:30 AM - 8:30 PM

Friday: 8:30 AM - 8:30 PM

Saturday: 8:30 AM - 8:00 PM

Sunday: Closed


Service

Monday: 7:00 AM - 6:00 PM

Tuesday: 7:00 AM - 6:00 PM

Wednesday: 7:00 AM - 6:00 PM

Thursday: 7:00 AM - 6:00 PM

Friday: 7:00 AM - 6:00 PM

Saturday: 7:00 AM - 5:00 PM

Sunday: Closed


Our Amenities

After Hours Drop-Off Indoor Customer Parking
Express Service Instant Financing
Cable TV Parts Store
Customer Lounge Area Rental Car Service Onsite
Drive-In Service Shuttle Service
Free Coffee Television
Free Drinks Vending Machines
Free WiFi Automated Car Wash

tex8309
4/5/2013 4:18:48 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: No
Employee(s) Dealt With:
Deno MooreDeno Moore
  • Customer Service:

    1
  • Quality of Work:

    1
  • Friendliness:

    1
  • Overall Experience:

    2
  • Pricing:

    N/A
  • Overall Score:

    1.2

My Review Of Orr Toyota:

Him and his staff are cowards and have no customer service skills whatsoever, just like every other used car salesman lie to you to get you in and then shotguns your credit.. Never will i reccommend this place to anyone.

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jackieri
3/29/2013 1:03:17 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Deno MooreDeno Moore
  • Customer Service:

    N/A
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Orr Toyota:

This was one of the best experience I have ever had in buying a car. Raymond was very helpful and not pushy at all. I connected with him right away and wanted to continue to help me and here comes Deno. Deno makes buying a car fun and keeps you laughing. It was the fastest experience I ever had in buying a car. Tell them what you want and they make it happen. Everyone that I had contact with were very nice. Thank you so much guys!

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Response From: Orr Toyota
Added: 3/29/2013 1:20:01 PM

Jackieri,

We wanted to thank you for your five star review of Metroplex Toyota. We are always very happy to hear the we can make a customers car buying process fun and easy! We hope that you enjoy your new car!

Thanks again,

Scott Chadwick

Twitter
lhulet64
2/25/2013 11:06:28 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Nicholas Pieraldi
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Orr Toyota:

We were totally shocked that we didn't get bombarded with a salesman when we got out of our car, we actually had to ask for help which in this instance I didn't mind at all because I just knew we would get the typical salesman bs. We ended up with Nick, it was his first sale and I felt glad that we got him started and he did a great job explaining everything to us about the car and all of the safety features, we are very happy with our new car and will definitely go back there again.

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Response From: Orr Toyota
Added: 2/25/2013 6:29:23 PM

Hi Ihulet64,

We wanted to thank you for the excellent 5 star review! We are very happy that the atmosphere of purchasing your new car was an enjoyable experience for you. We are always excited to hear that we are accomplishing what the customer desires.As Nick's first sale, he will be very happy that you shared your excellent car experience. We hope you get many enjoyable miles out of your new car and would only ask that you keep us in mind for service and referrals. We look forward to having a long relationship with you!

Thanks again,

Scott Chadwick

Twitter
Cip_Med65
1/14/2013 7:40:38 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Mark JohnsonMark Johnson
Deno MooreDeno Moore
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Orr Toyota:

I came in to purchase a New Camry I do not like any hassle I just want to see the car I want test drive and make a deal I do not like being in any dealership for over an hour. Well the New Car Sales team did this for me I was there for 35min tops and I got an amazing deal from Deno Moore (sales manager) and Mark Johnson was very friendly and very upfront from the start I felt the honesty and respect which is very important from me. I would definantly recommend this Dealershipto all of my friends and family and I will be doing business here in the future. Thanks again Deno & Mark

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Response From: Orr Toyota
Added: 1/15/2013 10:37:52 AM

Cip Med65,

I wanted to thank you for your five star review of Metroplex Toyota. We are always excited to hear that we are accomplishing what the customer desires. I know that Mark Johnson and Deno Moore will both be extremely pleased to know you took time to share your experience. We hope you get many enjoyable miles out of your new Camry and would only ask that you keep us in mind for continued service and referrals. We look forward to having you as a customer for life.
Thanks again,

Scott Chadwick

Twitter
Cadsboo
1/1/2013 4:40:34 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Robert King and Al Moten
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Orr Toyota:

I couldn't have asked for a better car buying experience. Not only were Mr. King and Mr. Moten very friendly, they made the whole experience fun! I have, and will, recommend this dealership to anyone.

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Response From: Orr Toyota
Added: 1/1/2013 4:58:15 PM

Cadsboo,
I want to thank you for your review and your recent purchase from Metroplex Toyota. I know that both Mr. King and Mr. Moten will be very happy that they were able to provide you with the service that compelled you to recommend Metroplex Toyota as a dealer to be trusted. We are sure your purchase will provide you many miles of smiles and we look forward for a lasting relationship with you.
Thanks again,
Scott Chadwick
Internet Marketing Manager

Twitter
pbright9
12/29/2012 8:29:41 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Mark Johnson
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Orr Toyota:

Although they are 40 miles and about 8 Toyota dealerships away, I bought a car today from Metroplex Toyota because my online search led to the truck I wanted being in their inventory. I dealt with Mark Johnson from an internet inquiry until the purchase. In my case, Metroplex Toyota and Mark Johnson met, and in fact, exceeded all my expectations. Mark was courteous, professional, fair and honest in all our pre-sale and sale dealings.

Personally, I couldn't have asked for a better sales experience as my trade was valued very close to the "Kelly Blue Book" price, the vehicle price was very fair per my internet research and the financing matched the low interest rate available from my credit union. So, I was very pleased with Metroplex and I'm actually wondering if my internet research was flawed. It couldn't have been that easy?

Further, Chris Dutton in the finance office was very professional, good at his job explaining the extra warranties and, although his boss might not like this, very low pressure with the sales of these warranties (especially since he knew I had done my homework and wasn't buying).

Anyway, I was stunned to see a bad evaluation on Mark Johnson. It's not the Mark I met. I liked dealing with Mark and I'd recommend him. I guess to each his own, but if you're thinking about disqualifying Mark per the other review, I hope my review will make you rethink your position. By looking at reviews, you are doing your due diligence in researching your possible purchase, so you will know if you are being treated fairly. That said, Mark is definitely worth dealing with and, if you get the same treatment I received, you will be very happy you selected him as your sales representative. Good luck.

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Response From: Orr Toyota
Added: 1/1/2013 11:46:39 AM

pbright9,
I would like to thank you for not only giving us the opportunity to earn your business but also for taking the time to give your review. All of us here at Metroplex Toyota appreciate your kind words but I know Mark and Chris will both be extremely happy to know they made your experience worth the drive. I'm positive your new Toyota will provide you many miles of reliable service - always know we are here to serve your driving needs.
Thanks again,
Scott Chadwick
Internet Marketing Manager

Twitter
StephanieRomineDeese
11/23/2012 6:40:59 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Walter
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Orr Toyota:

We came in to look, but the service and Walter were so non pressure that we decided to purchase. Walter was very laid back and friendly-felt like a friend not a salesman, and the mgr met us at our desired price with no haggling, gimmicks or headaches. For people who dread shopping for cars, our faith has been restored!!!!!

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Response From: Orr Toyota
Added: 11/23/2012 7:39:25 PM

Ms. Deese,
Thank you so much for your considerate words, we are always excited to hear that we are doing a quality job serving our customers. Walter will be humbled that you have mentioned him in your review. We do appreciate your business and want to you to use our service department for the maintenance of your new vehicle. I hope we will always be able to provide you the customer satisfaction you deserve. Again thank you.

Twitter
terry webb
11/12/2012 9:44:24 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Walter Parker
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Orr Toyota:

The entire staff was very friendly and efficient. I will certainly purchase from this dealership again. Walter was a very good alsesperson and made the entire process very smooth and aesy to work with. The owner Tom Ryan was very helpful and friendly.

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Response From: Orr Toyota
Added: 11/12/2012 11:27:15 AM

Mr. Terry Webb,
I just want to say thank you for not only the positive review, but also the opportunity to serve you and your family's driving needs. Both Mr. Tom Ryan and Mr. Walter Parker wanted me to say what a pleasure it was to have you purchase from us again. Thank you very much.

Twitter
Wmkresse
11/10/2012 2:04:58 PM

Reason For Visit: Service
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Everyone
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of Orr Toyota:

This dealership is one of the best around hands down. My family has bought multiple cars from Metroplex and we use their service department. They know us by name and we are always greeted with a smile and friendly staff. They are always willing to work around my schedule and they keep the cars superbly maintained. This is a model for dealerships everywhere!

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Response From: Orr Toyota
Added: 11/10/2012 2:29:13 PM

Thank you so very much for your kind words Mr. Kresse. We really appreciate you as a customer and the many opportunities we have had to serve your automotive needs. I hope we will always be able to provide for you the satisfaction we are aware you deserve. Again thank you for the review and your trust.

Twitter
Kodiakc
10/30/2012 6:54:52 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Chris and Scott
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Orr Toyota:

Just bought my second car from this dealer and this time was better than the first. I literally picked out what I wanted online, applied online, recieved a call back within the hour saying all they needed was a few signatures and I was done. Chris in finance worked like a mad man and I now have the best interest rate I've ever had and I have less than perfect credit. These guys are the best period!

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Response From: Orr Toyota
Added: 10/31/2012 10:28:01 AM

Thank you Kodiak for the kind words and the opportunity to serve your driving needs. We are always excited to see people who are more than satisfied with not only the vehicle they have chosen but also people they have purchased it from. We always strive to provide the right car, the right price, and the right way.

Twitter

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