Ourisman Chantilly Toyota-Scion

Ourisman Chantilly Toyota-Scion
4135 Auto Park Circle
Chantilly, Virginia 20151
(703) 378-2121

Manufacturers: Toyota, Scion

Most Reviewed Employees
Denise Myers Denise Myers
Salesperson
Need a New Car?

Dealership Amenities
After Hours Drop-Off
Automated Car Wash
Cable TV
Customer Lounge Area
Free Coffee
Free Loaner Cars
Parts Store
Television


Twenty-Four Month Rating: 3.6/5
32 Reviews
Ourisman Chantilly Toyota-Scion

Overall Score: 4 Star Rating3.6



About Ourisman Chantilly Toyota-Scion
Certified: Ourisman Chantilly Toyota-Scion
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Ourisman Chantilly Toyota-Scion has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.



mkyang
5/22/2012 4:03:58 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Heeman Yang

My Review of Ourisman Chantilly Toyota-Scion:
Heeman really took care of us. He gave us the best deal we've seen on a new 2012 Camry SE, knocked the price down and even offered to help us find better financing options. I can't begin to describe how helpful and professional he was.

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jkim20147
5/20/2012 9:32:59 PM

Overall Score: 4 Star Rating   4.4  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Kirk Etter

My Review of Ourisman Chantilly Toyota-Scion:
I wanted to get a Corolla and did not want to waste too much time at the dealer, Kirk made it easy and quick. Overall spent less than 2 hours there. Thank you for not wasting my time.

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Mfenn78
5/15/2012 2:03:50 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Arnaud Kegbe

My Review of Ourisman Chantilly Toyota-Scion:
This is the second car I have bought from Ourisman Chantilly and I am sure I will buy another in the future. The people here are fantastic, including the service department. Arnaud helped me with my Prius purchase and it was a very pleasant experience. I even left something in my trade-in and he retrieved it for me and mailed it to us. Thanks for taking great care of us! I highly recommend them!

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wrfridley
5/10/2012 7:34:42 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Denise Myers

My Review of Ourisman Chantilly Toyota-Scion:
Wonderful being able to roam the lot and not be 'attacked' right off. Then friendly assistance offered, but not pushy at all. Also so nice to be able to take the test drive with just my wife--so we could 'discuss' and then come back and chat with Denise. Our 2nd purchase from her, and no doubt will not be our last. Thank you.

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rolanda.edmister
5/9/2012 6:50:34 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Kirk Etter

My Review of Ourisman Chantilly Toyota-Scion:
I talked to Kirk two times in the past. We were not in a hurry to buy, but knew what we wanted when the time came. Kirk was courteous and professional even though I told him up front that the sale was off in the future. He showed me options and let me test drive the models I was interested in. He also was very patient with my rambunctious children.

My husband was having his RAV4 services and found the model on the lot. I told him to find Kirk if he was going to start considering a purchase. He found Kirk and we drove our new Sienna home later that day.

I liked the fact that Kirk was not pushy and honored my request to not call with follow ups, etc.

The only think that could have been improved in the process was the slowness of the financing, etc.

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dehill5967
4/4/2012 11:00:29 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Denise Myers

My Review of Ourisman Chantilly Toyota-Scion:
Denise Myers was superb in her customer service. She knows her vehicles, was extremely helpful, timely and friendly. Since I bought a new vehicle I have not had any services done, however Denise has already schedule my first appointment. Top notch sales representative.

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strushda
4/3/2012 12:54:53 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: David Timoner, Andy Walker, Denise Myers, Bruce Rand

My Review of Ourisman Chantilly Toyota-Scion:
We recently made our FIFTH purchase from this dealership. We have purchased 3 new cars and 2 used cars and each experience has been worry and glitch free. We are always greeted by a friendly and helpful staff and treated with courtesy and respect for our timelines (and this was true from our very first visit.)We have looked around and left, come back multiple times before buying, etc. and the attitude of the staff never changes. I know that these guys are trying to sell cars (it is what they do for a living!) but that does not stop them from really trying to satisfy our requirements and make sure we are happy with the car whether or not they make a sale. The choice of cars is always examined and explained, the prices are clearly shown, and they always give a liberal time to take the car and drive it to make sure we are completely happy with our selection. On our last purchase, we thought we would trade in a car, then decided not to do so; the price stayed exactly the same (we just paid what they had said they would give us for the trade-in) - no gimmicks, no hassle, no changes. Denise Myers was our sales consultant and did a fine job! (I must also mention Arlo Guthrie(Sales Manager). He periodically checks to make sure all is going well and stays on top of things. We love our new Prius! David Timoner (General Manager) does a great job of making sure his customers are treated well and any issues (not that we have had many!) are resolved. This dealership is well run!!

When we bought one of our used cars, we found a small cosmetic issue under the hood (after purchase) and were promptly offered our choice of a refund or a fix of the cosmetic detail- we chose the fix and it was done quickly and well. Andy Walker (Used Car Manager) made sure we were satisfied. The warranties on the used cars are also very generous.

And about service.. We bring all of the cars to the service center. We highly recommend Bruce Rand (Assistant Service Manager)! He thoroughly explains and discusses our service options, is accurate on price estimates, and will let us know if we can avoid doing something or not. I usually wait for the service (LOVE the free coffee and donuts - they also have comfortable chairs, a large screen TV and some vending machines) so waiting and reading for an hour or so is usually ok with me. On larger services they offer a free loaner car for the first 2 years. They also wash the cars at every service. I had an issue just one time (out of lots of service on all our cars over the years)and it was immediately explained and taken care of by Chris Cokonis (Service Manager)to my satisfaction.

I would put in some negatives about Ourisman Chantilly but I don't have any! (Except maybe eating too many donuts...) There is a reason we keep coming back to this dealership for our cars.

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Oralaur
4/1/2012 3:27:56 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Kirk Etter (Sales) Darwin Hurtado (Finance) Heeman Yang (Mgr)

My Review of Ourisman Chantilly Toyota-Scion:
After visiting two other dealers and getting a 'bait-and-switch' approach it was refreshing to have someone ask me what car I was interested in, tell me that they didn't have that one on the lot. BUT, they would bring it from their Fairfax location within minutes! And sure enough in 15 minutes the 2012 Prius 4 Barcelona Red arrived. And it had no more extras than we had asked for, which was nice.
Then Kirk Etter gave me the price, which the exact price I had seen over the internet, and through the Costco Buying Service! No haggle, no fuss, just the way I like it. Give me your best price and I can accept that I'm getting a good deal, and you're able to pay your employees a decent wage. It's a win-win!
Each person at the dealership was friendly, from the Sales Mgr. Heeman Yang to the Finance Dept., Darwin Hurtado. For both my wife and I it was a very pleasant experience and we look forward to bringing our car back for the 'Buyer's Edge' service. I'm aware that we're paying them $25K+, and they should be nice, but so often people forget who the customer is and how important that is today. Customer service is the variable that makes the car either a good car or a GREAT car!
We will gladly refer our friends to Ourisman Toyota in CHANTILLY! Thanks Kirk, and may God continue to bless you!

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pmarsh
3/23/2012 6:43:59 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Joseph Fendrich

My Review of Ourisman Chantilly Toyota-Scion:
They made the buying a new car a terrific experience. This is my third car from this dealership and I won't go elsewhere. My girlfriend purchased from another dealership and when I told her about all that I got price wise and all the help setting up my Prius and my computer system, she wished she had gone there too.

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LJK
1/2/2012 9:50:57 PM

Overall Score: 1 Star Rating   1.0  

Reason for Visit: Sales (New)

I recommend this dealer: No

Employee(s) Dealt With: Brian Whitlow

My Review of Ourisman Chantilly Toyota-Scion:
Bait and Switch!!I was given a price and terms for a vehicle in writing. Told them I had to bring my wife back fro drive. When i agreed to terms i was told quote was on wrong vehicle and it would cost $4000 more. We walked out

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Response from: Ourisman Chantilly Toyota-Scion
Added: 1/3/2012 5:26:07 PM
We apologize that you had such a frustrating experience at our dealership. Ensuring that customers have a positive, stress-free shopping experience at our dealership is one of our top priorities. As such, we would like to make things right with you. Please give our General Sales Manager, David Timoner, a call at 703-378-2121 to talk about your experience in greater detail and hopefully find a resolution.

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