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Ourisman Chantilly Toyota

4.1

302 Lifetime Reviews

4135 Auto Park Circle, Chantilly, Virginia 20151
Open Now 9:00 AM - 9:00 PM Hours
Call (703) 378-2121

Top Reviewed Employees

Chris Cokonis, Service Director - With Ourisman since 2006, Ourisman Chantilly Toyota

Chris Cokonis

Service Director - With Ourisman since 2006
4.4
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
James Rudbeck, Assistant Service Manager, Ourisman Chantilly Toyota

James Rudbeck

Assistant Service Manager
4.2
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Heeman Yang, Senior Sales Manager - With Ourisman since 2006, Ourisman Chantilly Toyota

Heeman Yang

Senior Sales Manager - With Ourisman since 2006
not yet
rated
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

To ensure accuracy, a minimum of 5 consumer ratings are required to calculate an average score.
Arlo Guthrie, Sales Manager  -   With Ourisman since 2005, Ourisman Chantilly Toyota

Arlo Guthrie

Sales Manager - With Ourisman since 2005
not yet
rated
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

To ensure accuracy, a minimum of 5 consumer ratings are required to calculate an average score.

Latest Reviews

February 22, 2017

"Great Experience!"

- Boaz

I called the service number at 7:15 a.m. to plead for an emergency service appointment to repair a flat tire. The service scheduler was courteous and accommodating, asking me how far away I was from the dealership, setting up an appointment for my expected arrival, and giving me contact information for my arrival. Jose, the service manager, welcomed me and, as always, provided outstanding help in quickly getting checked. Jose gave me an estimate for how long the repair would take, and he met me in the waiting area within the allotted time to break the good news and bad news to me. The tire was repaired, but there was a repair needed to the front end suspension. He said they needed the car for the day, and he offered a loaner car so that I could go on to work. When I arrived to pick up the car, the valet met me at the cashier counter to escort me to retrieve my car. The cashier was efficient and courteous, and wished me a good evening. Everyone with whom I interacted was courteous, upbeat, and acted like I was their highest priority customer. It was a great experience, all around, even for a last minute, unscheduled repair.

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February 09, 2017

"Outstanding Professionalism"

- skateaholic247

Took my car in for routine maintenance and voiced some concerns I had with miscellaneous noises. My advisor not only addressed all of them but did so meticulously enough to recommend extra services covered under my warranty. From getting all of the extra work done quickly to getting a rental.....everything was taken care of without me having to do anything. I got my car back quickly and it drives better than when I dropped it off. Daniel Guarnieri was the advisor this time who's service prompted me to leave this review but everyone else I've dealt with there is phenomenal. Will return even if it seems absurd to take the car to the dealer just for an oil change

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January 27, 2017

"Buen servicio"

- Toyotadeeler

Excelente atención , buen servicio . No tuve que esperar mucho tiempo , me entregaron el auto rápido . Siempre atentos y amables con los clientes . La cafetería ofrece variedad de café

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Photos & Amenities

  • After Hours Drop-Off
  • Automated Car Wash
  • Cable TV
  • Customer Lounge Area
  • Free Coffee
  • Free Loaner Cars
  • Authorized Parts Store
  • Television
Ourisman Chantilly Toyota, Chantilly, VA, 20151