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Ourisman Chantilly Toyota
Chantilly, VA
878 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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878 Reviews of Ourisman Chantilly Toyota
March 26, 2024
I brought my car in for what should have been a simple repair and made an appointment on their website. They kept my car all day, never updated me on the status -- I had to call three times during the day repair and made an appointment on their website. They kept my car all day, never updated me on the status -- I had to call three times during the day and each time they told me the tech had still not found the problem. The actual reason? They never looked at my car. I was told the first service guy went home sick and a second one was responsible. When I called the second time they told me he had to call the sick guy and he would call me back in 10 minutes. This was after they'd had my car for 8 hours. I waited 20 minutes and called again and was told the person who was supposed to call me had gone home. I got to the dealership 15 minutes before closing to just retrieve my car and they first couldn't find the keys then couldn't find the car! Took about a half hour before my car was retrieved. I then took my car to Koons Toyota in Tysons. Their hourly rate was significantly lower, they fixed my car in two hours and it's worked fine since. More
by Disappointed
Employees Worked With
Patrick, Dean
Helpful March 12, 2024
Aimen is a good salesman on behalf of Ato Atughonu’s family. He has superior customer service, knows how the deal works, and is easy to work with. I bought a brand new highlander from him in 2017, and I family. He has superior customer service, knows how the deal works, and is easy to work with. I bought a brand new highlander from him in 2017, and I came back to him in 2024 due to superior customer service. I will definitely go back to him in the future. More
by ato.a
Employees Worked With
Aimen Riyati
February 16, 2024
I wanted to share my experience with people looking at vehicles here. At first my experience was absolutely incredible. Everyone was polite, professional and seemed genuinely happy to be doing their job. vehicles here. At first my experience was absolutely incredible. Everyone was polite, professional and seemed genuinely happy to be doing their job. Then disaster struck. I purchased a TOYOTA GOLD CERTIFIED 2018 Toyota Tundra. After taking it home and having an inspection performed, the underside of the vehicle was in (and still is even though the truck is already listed on back their website for over $1,000 more than it was listed when I saw it) absolutely horrendous condition. The skid plate is destroyed, the transmission crossmember is dented, the transfer case shield is damaged and the fuel tank slid plate is cracked, broken and missing pieces. Along with that, it was caked in mid and clay. Under the hood, the timing cover is leaking, the oil filter housing is leaking, and there is mud under the hood as well. After calling the dealer, I was asked to send pictures and a list of things I would like to be done to make it right. I did just that, and was called back saying, "just bring it back we are going to wholesale it." To me, this is unacceptable. I wasted three days of my time, had a hit to my credit, and was treated like I was worthless once they knew the deal was unfolding. I have ordered parts now that I have to pay restocking and return shipping fees and when asked how I would be compensated for my time I was told, "we will clean you truck and fill it up for you." Well, they cleaned it...but didn't even top off the tank like they promised. Such a shame. The company should be embarrassed. More
by Marc
Employees Worked With
Sales Manager
February 15, 2024
This is a very shady dealership. I confirmed availability and pricing with a sales rep. I took leave from work to drive to the dealership. We came to an agreement on price, I signed I confirmed availability and pricing with a sales rep. I took leave from work to drive to the dealership. We came to an agreement on price, I signed a bunch of paperwork, they ran my credit, then the sales manager Mike comes over and says that management is saying that they’re not making enough money off the transaction. Mike said that they would honor the deal the gave me ($30k). About an hour later Mike comes back over and says the owner won’t sell me the vehicle for less than $33k. I obviously didn’t agree to pay an additional $3k over the agreed upon price. The next day the list the vehicle at $32k. This was after Mike said he felt terrible that they couldn’t honor the price we agreed on and he was going to give me the best possible price ($33k). More
by mrF0X
Employees Worked With
Michael, Ahmed Elnokrashy
October 13, 2023
I was surprised yesterday that Ourisman Chantilly Toyota is now charging a 2% fee on credit card charges. I had over a $600 service bill and did not have warning about the credit card 2% fee. This seems is now charging a 2% fee on credit card charges. I had over a $600 service bill and did not have warning about the credit card 2% fee. This seems very cheap for a big car dealership. More
by Dissatisfied customer
Employees Worked With
James Rudbeck
September 08, 2023
This Dealerships the worst service and no good quality for the matter I go fi I went to get my car repaired, and after several weeks of waiting, the car became worse than before for the matter I go fi I went to get my car repaired, and after several weeks of waiting, the car became worse than before More
by bassem201170
Employees Worked With
James Rudbeck
July 02, 2023
Drove from Hanover PA to look at this vehicle. I was told the vehicle was available and ready for sale. When I got their paper was on the front left panel and Bondo was on the driver's side wind I was told the vehicle was available and ready for sale. When I got their paper was on the front left panel and Bondo was on the driver's side window frame. Vehicle was NOT ready for sale. Wasted a two hour drive for nothing. Notice new pictures only show rear of vehicle. Make sure that you verify that vehicle is as stated in ad. More
by rtdthomas69
Employees Worked With
Hadi
September 30, 2022
Great salesman but I bought a new car two weeks ago and noticed an issue with the right passenger door rattling and they refused to fix the issue for me. noticed an issue with the right passenger door rattling and they refused to fix the issue for me. More
by George
Employees Worked With
Mohammad
September 05, 2022
I highly recommend Amen Riyati and also Ourisman Chantilly Toyota. Amen was helpful, low key, pleasant, and very professional. He helped me select and purchase a used Toyota Camry. He was genuine i Chantilly Toyota. Amen was helpful, low key, pleasant, and very professional. He helped me select and purchase a used Toyota Camry. He was genuine in his actions and straightforward with how the process worked. When we pointed out the pricing on the web (Labor Day Sale) was less, he immediately went to his manager, and then adjusted the price in a matter of minutes. We ran into a snag with another customer wanting to buy the car. He professionally navigated that awkward situation on my behalf (very professionally!). I would definitely recommend Amen Riyati and Ourisman Chantilly Toyota. I am very happy with my New (used) car! Thank you for making this day so wonderful. Sincerely, Sheila More
by sheilarmcclung
Employees Worked With
Amen Riyati
