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Ourisman Chantilly Toyota

4.2

304 Lifetime Reviews

4135 Auto Park Circle, Chantilly, Virginia 20151
Call (703) 378-2121

Top Reviewed Employees

James Rudbeck, Assistant Service Manager, Ourisman Chantilly Toyota

James Rudbeck

Assistant Service Manager
4.2
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Chris Cokonis, Service Director - With Ourisman since 2006, Ourisman Chantilly Toyota

Chris Cokonis

Service Director - With Ourisman since 2006
4.1
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Heeman Yang, Senior Sales Manager - With Ourisman since 2006, Ourisman Chantilly Toyota

Heeman Yang

Senior Sales Manager - With Ourisman since 2006
not yet
rated
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

To ensure accuracy, a minimum of 5 consumer ratings are required to calculate an average score.
Arlo Guthrie, Sales Manager  -   With Ourisman since 2005, Ourisman Chantilly Toyota

Arlo Guthrie

Sales Manager - With Ourisman since 2005
not yet
rated
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

To ensure accuracy, a minimum of 5 consumer ratings are required to calculate an average score.

Latest Reviews

May 22, 2017

"Outstanding service by Vic Dunbar!"

- JamesR

During two visits, Assistant Service Manager Vic Dunbar was excellent in helping me fix an unusual problem with my 2012 Camry Hybrid. He diagnosed the problem, found the parts, checked inventory, ordered those that weren't in stock and made sure they came in the next day for my repair. Then he oversaw the repair itself with a hands-on approach and had the car ready ahead of schedule. Vic is knowledgeable, personal and patient. He's a big reason I'll bring my car back to Chantilly Ourisman Toyota for future repairs!

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Employees Worked With

Chris Cokonis
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Chris Cokonis was also very helpful.

May 15, 2017

"xxxxxx Liars and Bad Customer service"

- Woman

I would give it zero start, they are xxxxxx liars including the manager Chris Cokonis. The experience was horrible, they lied to me that I would fail inspection for tires and tried selling new tires to me. I went back and forth to Costco to make sure the tires were good and it would pass inspection. Went back to Ourisman and he said it would pass, so I complained to Chris, and he kept on saying he was confused and would not understand the issue. I just gave up and left. DONT GO THIS PLACE, they will Rob you. The only good thing was that I got free inspection. Hello No I am never ever going to this place.

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Employees Worked With

Chris Cokonis
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Jose Romero

February 22, 2017

"Great Experience!"

- Boaz

I called the service number at 7:15 a.m. to plead for an emergency service appointment to repair a flat tire. The service scheduler was courteous and accommodating, asking me how far away I was from the dealership, setting up an appointment for my expected arrival, and giving me contact information for my arrival. Jose, the service manager, welcomed me and, as always, provided outstanding help in quickly getting checked. Jose gave me an estimate for how long the repair would take, and he met me in the waiting area within the allotted time to break the good news and bad news to me. The tire was repaired, but there was a repair needed to the front end suspension. He said they needed the car for the day, and he offered a loaner car so that I could go on to work. When I arrived to pick up the car, the valet met me at the cashier counter to escort me to retrieve my car. The cashier was efficient and courteous, and wished me a good evening. Everyone with whom I interacted was courteous, upbeat, and acted like I was their highest priority customer. It was a great experience, all around, even for a last minute, unscheduled repair.

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Employees Worked With

Jose Romero

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Photos & Amenities

  • After Hours Drop-Off
  • Automated Car Wash
  • Cable TV
  • Customer Lounge Area
  • Free Coffee
  • Free Loaner Cars
  • Authorized Parts Store
  • Television
Ourisman Chantilly Toyota, Chantilly, VA, 20151