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Ourisman Chrysler Dodge Jeep Ram of Bowie - Service Center

Bowie, MD

4.4
413 Reviews
Call Service Center (855) 818-4762

413 Reviews of Ourisman Chrysler Dodge Jeep Ram of Bowie - Service Center

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April 22, 2024

We had an emergency when are vehicle broke down on a Sunday. Our Expedition was towed to Ourisman and the Staff went out of their way to help us. Excellent Staff. Thanks to Everyone! More

by margarete.hinkle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mannie Leon in Sales & Layna Welch
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Apr 23, 2024 -

Ourisman Chrysler Dodge Jeep Ram of Bowie responded

Margarete we're so glad to hear that our team at Ourisman was able to assist you during your vehicle emergency! Providing exceptional service, especially in challenging situations, is something we strive for. Thank you for taking the time to share your positive experience, and if you ever need assistance in the future, please don't hesitate to reach out. Safe travels!

Helpful
April 12, 2024

I had a Fast and good service. Oil change inly took a dew hours and reasonably priced. More

by Crossbosspk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Valenzuela
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Apr 13, 2024 -

Ourisman Chrysler Dodge Jeep Ram of Bowie responded

Thank you for your positive feedback! We're glad to hear that you were satisfied with the fast and efficient service you received for your oil change. Providing quick, quality service at a reasonable price is always our goal. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future!

Helpful
April 06, 2024

Good service. Would have preferred to be giving a call regarding total cost prior to completing the service. Delivered on time. More

by Nut
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David in service
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Apr 06, 2024 -

Ourisman Chrysler Dodge Jeep Ram of Bowie responded

Thank you for your feedback. We appreciate your preference for a call regarding total cost prior to service completion. We will take this into consideration for future interactions to ensure a more transparent and satisfactory experience for you. We're glad to hear that despite this, we were able to deliver the service on time. If you have any further concerns or questions, please don't hesitate to reach out to us. Your satisfaction is our priority.

Helpful
March 28, 2024

Went in to have tires rotated and a license plate bulb replaced..4 hrs later all done..but the kicker was $70 to change a $3 bulb. Wont be going there ever again! More

by jhall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
none of these people helped me
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Mar 30, 2024 -

Ourisman Chrysler Dodge Jeep Ram of Bowie responded

We're sorry to hear about your experience. Our commitment to using OEM parts and certified technicians means our prices might be higher, but we strive to provide quality service. It's disappointing to hear about your wait time and the unexpected cost for the license plate bulb. We understand your frustration and appreciate your feedback. If you have any further concerns or need assistance in the future, please don't hesitate to reach out.

Helpful
March 21, 2024

Great customer service! I was in and out, and my rep explained future services needed. More

by Bop
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Layna
Report | Print
Mar 26, 2024 -

Ourisman Chrysler Dodge Jeep Ram of Bowie responded

It's fantastic to hear that you had a great experience with the customer service and that your representative was helpful in explaining future services. It's always reassuring to have clear guidance on maintenance. If you need anything else, don't hesitate to let us know!

Helpful
March 15, 2024

Ourisman serviced my vehicle’s recall without any problem. They scheduled me and said the service would take two hours, and that was correct. They serviced the car in the two hours they stated. They More

by S waters
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittany Lowe
Report | Print
Mar 16, 2024 -

Ourisman Chrysler Dodge Jeep Ram of Bowie responded

Thank you for sharing your positive experience with Ourisman! We're delighted to hear that our team was able to efficiently service your vehicle's recall without any issues. Providing accurate scheduling and transparent service is always our goal, and we're pleased to hear that we met your expectations. We look forward to serving you again in the future!

Helpful
March 15, 2024

Brittany was amazing! Everyone was do nice and helpful. I have struggled at other Jeep dealers with staff not being helpful or honest with me! I am grateful for Manny who More

by rara116rara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittany Lowe
Report | Print
Helpful
March 06, 2024

Service was quick and same day, however, I was charged an extra $24.00 for miscellaneous fees that nobody could explain. It would be nice ( and honest) to define all cost so we know what we are paying for. More

by DavidR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service advisor
Report | Print
Mar 09, 2024 -

Ourisman Chrysler Dodge Jeep Ram of Bowie responded

We sincerely apologize for any inconvenience caused. We're happy to offer payment options that don't incur fees, such as cash or debit card. We value your business and want to ensure your experience is as smooth as possible.

Helpful
February 22, 2024

Such great services, they took their time to see what the problem was. The customer service level was on point. More

by randar29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony
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Feb 23, 2024 -

Ourisman Chrysler Dodge Jeep Ram of Bowie responded

Randar, It's great to hear that you had such a positive experience with us! It sounds like they really went above and beyond to understand and solve the problem. Thank you for your business.

Helpful
February 20, 2024

Quick & great customer service. I went in with car issues and got it resolved quickly. 10/10 More

by gomez.florentin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DAVID VALENZUELA
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Feb 23, 2024 -

Ourisman Chrysler Dodge Jeep Ram of Bowie responded

Gomez, Thank you for your feedback! We strive to provide quick and excellent customer service to all our clients. It's great to hear that we were able to resolve your car issues promptly. We appreciate your business and hope to continue providing you with top-notch service in the future.

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