Ourisman Chrysler Jeep Dodge Of Alexandria

Ive been dealing with this dealership for years. My sales experiences have always been amazing. The service department is usually the problem but has gotten a whole lot better since Rafael took over My sales experiences have always been amazing. The service department is usually the problem but has gotten a whole lot better since Rafael took over. Unfortunately now I have unethical practices to report. 1. My financial approval was already secured through my own bank. I SPECIFICALLY TOLD THEM THAT I DID NOT WANT OR NEED MY CREDIT PULLED. ( I told them that I’m in the process of buying a home and needed to avoid HARD HITS. I repeatedly told them this. Now, I have a hard hit on my credit from them ANYWAY WITHOUT MY AUTHORIZATION. 2. There was 130 miles on the car when I drove it off the lot. Yet, my Odometer Disclosure states 15 miles. 3. I got low balled on my trade. My bank said that my vehicle was worth $26k. The dealership only gave me $14k on my trade. Considering I have less than $6k worth of things that need to be fixed, and they have been my sole service provider, they could have at least given me $18k for my trade. #Unethical More

These guys are very dishonest. They have advertisements to get you in the door but have no intention of honoring the deals. They have advertisements to get you in the door but have no intention of honoring the deals. More

From my salesperson, Mamo to the finance department, it was the best experience and fastest service I’ve ever had in a dealership from the west coast to the east coast. Mamo doesn’t pressure you like most was the best experience and fastest service I’ve ever had in a dealership from the west coast to the east coast. Mamo doesn’t pressure you like most other dealerships. He is kind, attentive and listens to your every need as a buyer to place you in the vehicle you came to the dealership for. If you’re looking for a great experience, come to this dealership in Alexandria, VA. More

The management is rude and nasty and very disrespectful. They will conceive you out of your money and refuse to refund once the deal has been canceled. They will conceive you out of your money and refuse to refund once the deal has been canceled. More

My appointment was at 7 am and I did not leave until 4:30. It took all day for them to change my battery and repair the converter for voltage 1 & 2. Around 11:30 I had to go ask Jeff what was going beca 4:30. It took all day for them to change my battery and repair the converter for voltage 1 & 2. Around 11:30 I had to go ask Jeff what was going because I had not been told what repairs were needed. Then about 12:15 I receive an email stating I needed to approve repairs when I told them twice at this point that I was inside the waiting room. The list of needed repairs was BS and outrageously expensive. I know I needed brakes and rotors for the front tires I had already stated that when I made the appointment. Both brake lights were not out only 1 and I replaced that for $6 not the suggested $80. I just bought 4 new tires in March so me needing 2 new back tires is a complete lie, I have 2WD so my front tires are the ones to go bad first. I need a new front driver side tire but that was never suggested! I replaced my wiper blades in the spring with Rainx blades so a needed replacement was also a lie. To have me waiting that long and then try to scam me is ridiculous, unprofessional and alarming More

Dishonest & Arrogant - Terrible, unprofessional "management" and deceitful sales. Refund payments for the below listed policies have still not been paid by Ourisman to the following listed lienhol "management" and deceitful sales. Refund payments for the below listed policies have still not been paid by Ourisman to the following listed lienholders. These balances need to be immediately paid by your car dealership given previously confirmed conversations with Smart Autocare and Fidelity Warranty Services. Apple Fed CU 1) Maitenance Plan - $1,015.02 2) Warranty - $2,964 @ 83.46% 3) Smart GAP- $800 @ 88.60% MECU 2) Warranty - $2,600 @ 83.84% 3) Smart GAP- $1,000 @ 88.46% Chrysler Capital 3) Smart GAP - $1,000 @ 86.99% Virginia Credit Union 3) Smart GAP - $1,000 @ 88.85% Pentagon Federal Credit Union 3) Smart GAP - $1,000 @ 88.85% Sincerely, Karen B. Young More

I had a pleasure to talk with an amazing agent, who literally knew what he was talking about by showing me the car types I was looking for. Moctar went above and beyond to walk me through all available literally knew what he was talking about by showing me the car types I was looking for. Moctar went above and beyond to walk me through all available cars, and he was very pleasant and very welcoming. I appreciated the service because this agent is the best of the best. I will come back to finish my purchase😇 Thank you Mr. Cheich Moctar Tapsoba for the Experience. More

Bouba is very good sales . I keep on coming back with friends and relative to buy from him. Excellent skills as a sales person I keep on coming back with friends and relative to buy from him. Excellent skills as a sales person More