Read Reviews Ourisman Chrysler Jeep Dodge of Alexandria

Ourisman Chrysler Jeep Dodge of Alexandria

Ourisman Chrysler Jeep Dodge of Alexandria

5900 Richmond Highway
Alexandria, Virginia 22303


(703) 329-1600

Ourisman Chrysler Jeep Dodge of Alexandria
Manufacturers: Chrysler, Dodge, Jeep, Ram

Write a ReviewWrite a Review

  • Customer Service:

    4.0
  • Quality of Work:

    4.1
  • Friendliness:

    4.2
  • Overall Experience:

    4.1
  • Pricing:

    4.0

24-Month Rating

based on 21 reviews

4.1

4.1 out of 5

25 lifetime reviews

Ourisman Chrysler Jeep Dodge of Alexandria

Most Reviewed Employees

    Employees have not yet been listed by this dealership.

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Certified: Ourisman Chrysler Jeep Dodge of Alexandria

This dealership is a DealerRater® Certified Dealer and is committed to providing quality customer service.


As a Certified Dealer, Ourisman Chrysler Jeep Dodge of Alexandria has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.

Our Location

Sales/Showroom

Monday: 9:00 AM - 9:00 PM

Tuesday: 9:00 AM - 9:00 PM

Wednesday: 9:00 AM - 9:00 PM

Thursday: 9:00 AM - 9:00 PM

Friday: 9:00 AM - 9:00 PM

Saturday: 9:00 AM - 9:00 PM

Sunday: 9:00 AM - 5:00 PM


Our Amenities

Ourisman Buyer's Edge Cable TV
After Hours Drop-Off Children's Play Room
Cable TV Customer Lounge Area
Customer Lounge Area Drive-In Service
Children's Play Room Express Service
Drive-In Service Free Coffee
Express Service Free Loaner Cars
Free Coffee Free WiFi
Free WiFi Instant Financing
Parts Store Laptop Computers
Pet Friendly Parts Store
Shuttle Service Pet Friendly
Television Rental Car Service Onsite
Vending Machines Shuttle Service
After Hours Drop-Off Television
Automated Car Wash Vending Machines

frankmartinpsu
5/9/2013 11:17:15 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Samer Burjas
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Ourisman Chrysler Jeep Dodge of Alexandria:

I was able to handle all negotiations over email and phone and no funny business when I went to meet in person to make the transaction. Good rate, great service. Samer was a pleasure to work with.

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Lucky1003
5/9/2013 12:07:52 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Bouba (Salesperson)
Cindy (Customer Service)
Barbara (Dealership do-it-all Person)
Andy Heye (GM)
Joe (Service Dept.)
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Ourisman Chrysler Jeep Dodge of Alexandria:

I would like to say, first and foremost, that my experience in buying a 2007 Jeep Wrangler from your dealership was the best car-buying experience I have ever had. My salesman, Bouba, was amazing, Barbara is a delight, Cindy was very helpful, and the rest of your crew, that I had the pleasure to meet, were professional and courteous. From the first phone call I placed on Monday morning, inquiring about the availability of the vehicle, to the moment I drove it off the lot, I was treated with respect, courtesy and was made to feel that I was appreciated as a customer.

I also would like to say that because of the treatment I received, you have made a life-time customer and will be back for all future vehicle purchases and I will sing your praises to everyone I know who is in need a new vehicle as well.

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needa5000
5/9/2013 11:54:52 AM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Bernard Parker and Samuel Colleton
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Ourisman Chrysler Jeep Dodge of Alexandria:

From the beginning to the end each associate was attentive to my need to find a car that would cater to my requirements. Mr. Parker sought out to find the perfect vehicle within my price range and Mr. Colleton made the paperwork process quick and stress free. I expected to spend the entire day searching and filling out paper work but I was in and out in no time. Even the gentleman working in the finance dept. I believe his name was Asher was on point. I have purchased vehicles in this past from other establishments but this has been my best experience thus far. I have already started recommending others to purchase here. The location is convenient and everyone is friendly and eager to help. I recently had to go back to complete some additional paperwork and was greated with a smile by a few of the associates I dealt with the week prior. I believe if more dealerships had sales associates and managers like Mr. Parker and Mr. Colleton consumers like myself would be more comfortable with the experience instead of hesitant. They make you feel like family not a dollar sign and I loved it!

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jzkuhn
5/9/2013 11:51:17 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Samer
  • Customer Service:

    5
  • Quality of Work:

    N/A
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Ourisman Chrysler Jeep Dodge of Alexandria:

I went in to buy a brand new dodge dart, mind you I am from Indiana. I called to make sure that the vehicle was on the lot and had planned to come in and see it for myself, and potentially buy it (given the price was right). When I got there after my 11 hour drive, I was quickly greeted by the gentleman that I spoke with on the phone (Samer). The buying process and price negotiation process were both executed smoothly and were very low pressure. They worked with me to get an excellent price with all of the manufacturer warranties and stay within my budget. When I got the vehicle home I noticed a few interior scratches on the gloss black dash and a small scratch on the front bumper. When I took the vehicle in two days later they told me that they would take care of both of the defects. I would highly rate this dealer and sales team. Thank You Ourisman!

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egriggs215
5/9/2013 11:51:05 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Darinda Hopkins
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of Ourisman Chrysler Jeep Dodge of Alexandria:

Darinda was an exceptional sales person. She gave remarkable customer service. At this point I’m just window-shopping but if I do decide to purchase a Jeep this dealership would definitely get my business

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jnsmith4
5/9/2013 11:46:26 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Gary Bearor
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Ourisman Chrysler Jeep Dodge of Alexandria:

My overall experience with this dealership was excellent! I have to share that i was hesitant on driving the distance from MD but a friend has purchased several cars from this location and swears by it so i thought i would give it a shot! I was lucky to be helped by a smiling gentleman named Gary who was personable, kept a smile and able to answer every question I had. I must say that the distance i traveled was well worth it in the end. I left with knowing I was assisted by a pleasant person, have the car i want, and my pockets isn’t empty after i make my payments. I would highly recommend any and every one i know to this dealership! (as long as they keep the great people they have)!

Thank you,

A Valued Maryland Customer

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Offroadkelly
5/9/2013 11:30:20 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Omar
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Ourisman Chrysler Jeep Dodge of Alexandria:

I purchased my 2013 Jeep Wrangler from Omar, about two months ago. I was very pleased with the Omar, he was very knowledgable about the products and made it very easy for me to pick the right wrangler. I would definitely recommend this dealership if you are in the market for a car.

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Cheyleliam
5/9/2013 11:28:34 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Gary Bearor
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Ourisman Chrysler Jeep Dodge of Alexandria:

Gary Bearor was extremely helpful and knowledgeable about all the vehicles on the lot. He made me feel very comfortable about my choice and was conscientious of my needs and made the best possible suggestion for what my suggestions were. I would definitely recommend that anyone interested in purchasing a vehicle visit him specifically at Ourisman.

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tethoma
4/5/2013 4:38:51 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: No
Employee(s) Dealt With:
Babarba Overbo
Manager
  • Customer Service:

    1
  • Quality of Work:

    2
  • Friendliness:

    1
  • Overall Experience:

    N/A
  • Pricing:

    4
  • Overall Score:

    2.0

My Review Of Ourisman Chrysler Jeep Dodge of Alexandria:

Very rude, not helpful and told me my vehicle had not been delivered to the dealer when it had already been on site for four days!

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shemptastic1
3/17/2013 1:48:55 PM

Reason For Visit: Service
I Recommend This Dealer: No
Employee(s) Dealt With:
service department
  • Customer Service:

    2
  • Quality of Work:

    2
  • Friendliness:

    3
  • Overall Experience:

    2
  • Pricing:

    1
  • Overall Score:

    2.0

My Review Of Ourisman Chrysler Jeep Dodge of Alexandria:

tried to sell me work that was unnecessary. after work completed, took to another dealer and showed them the bill. ourisman billed me for parts not changed and labor not done. abject fraud, go somewhere else.

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