Ourisman Fairfax Toyota-Scion

Ourisman Fairfax Toyota-Scion
10287 Fairfax Boulevard
Fairfax, Virginia 22030
(703) 359-1010

Manufacturers: Toyota, Scion

Most Reviewed Employees
There are no Employees listed for this dealer yet.
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Dealership Amenities
After Hours Drop-Off
Cable TV
Children's Play Room
Customer Lounge Area
Drive-In Service
Express Service
Free Coffee
Free WiFi
Parts Store
Pet Friendly
Shuttle Service
Television
Vending Machines

Hours of Operation
Sales/Showroom

Monday: 9:00 AM - 9:00 PM

Tuesday: 9:00 AM - 9:00 PM

Wednesday: 9:00 AM - 9:00 PM

Thursday: 9:00 AM - 9:00 PM

Friday: 9:00 AM - 9:30 PM

Saturday: 9:00 AM - 9:30 PM

Sunday: 11:00 AM - 5:00 PM

Twenty-Four Month Rating: 4.4/5
42 Reviews
Ourisman Fairfax Toyota-Scion

Overall Score: 4.5 Star Rating4.4



About Ourisman Fairfax Toyota-Scion
Certified: Ourisman Fairfax Toyota-Scion
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Ourisman Fairfax Toyota-Scion has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.



selzaatari
5/22/2012 5:29:49 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Danny Guarnieri

My Review of Ourisman Fairfax Toyota-Scion:
Danny was awesome! Despite the confusion with the remodeling and trailers, he came and met me at my car, showed me where to go, and took care of my car. Great service!

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Faggen
5/14/2012 8:32:28 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Doug Price

My Review of Ourisman Fairfax Toyota-Scion:
I took my Camry Hybrid in for 45,000 mile servicing. Doug Price, Asst Service Manager, pointed out that I needed tires. I agreed, but I decided to purchase them elsewhere as I thought Toyota's price was a little high. While at the other tire place, their mechanic insisted that I needed new hydraulic struts; they were leaking he said. I did not buy the struts and instead called Doug Price at Ourisman. I was upfront with him and told him I was purchasing tires elsewhere. He understood and he assured me that during Toyota's regular service of my car the previous day the struts were checked and serviced. They were not leaking; any oil was just from the serviceing and the other mechanic was mistaken. I appreciated this. I feel that I received good, honest service for my car from Fairfax Toyota and am inclined to use them again.

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traheja
5/14/2012 12:16:31 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Phil

My Review of Ourisman Fairfax Toyota-Scion:
The dealership was very helpful in fixing the problem with the car. My brakes were not working properly and dealership looked at the problem and found that the caliber on the right front side was frozen. They fixed the problem at no cost.

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av8nautiger
5/13/2012 3:00:46 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Jovan Vals

My Review of Ourisman Fairfax Toyota-Scion:
I worked with Jovan Valls while negotiating for a new Prius. I had emailed Ourisman and Jovan replied. I also emailed many local dealers to see who had what I wanted and would offer the best price. Jovan was one of several who were friendly, honest, and working to earn my business. He was not pushy but kept in touch with me. In the end I chose a dealer who was closer to my location but it was a tough choice. Jovan worked hard as did some others. I highly recommend Jovan at Ourisman as a sales person for his honesty, candor, and friendliness. If you are in his area I recommend you contact Jovan!

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POPS214
5/10/2012 11:09:02 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: DOUG PRICE

My Review of Ourisman Fairfax Toyota-Scion:
DOUG PRICE MADE ME FEEL SPECIAL AND TREATED ME AS IF I WAS THE ONLY CUSTOMER THAT DAY.HE HAD THE SERVICE PERFORMED IN LESS THAN AN HOUR AND I WAS ON MY WAY AND I WILL RETURN AND I WILL TELL OTHER TOYOTA OWNERS TO CALL HIM TO SET UP SERVICE ON THEIR VEHICLES.

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amcarey
4/20/2012 6:49:25 PM

Overall Score: 5 Star Rating   4.6  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Do not remember

My Review of Ourisman Fairfax Toyota-Scion:
Everyone at Ourisman Toyota was very professional, courteous and efficient. The waiting area offered free television, coffee, tea and doughnuts, as well as Wireless Internet connection and a place for me to plug in my laptop. Ourisman did good work!

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ILMP2007
4/18/2012 7:21:11 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Jeffery Jackson

My Review of Ourisman Fairfax Toyota-Scion:
The service person was very nice and professional. The service was done in a timely manner. The service person took the time to print out the costs for my next service because it will be a major one and will cost more. He said he wanted me to be prepared for the extra expense. I really appreciate the dealership looking out for me.

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3323
4/18/2012 11:27:29 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Bill

My Review of Ourisman Fairfax Toyota-Scion:
Excellent dealership and extremely reliable service department. They are informative with the customer and the service is done in a timely manner. The waiting area is clean and provides an extremely hospitable environment.

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carltaylorsr
4/10/2012 8:15:12 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Maurice

My Review of Ourisman Fairfax Toyota-Scion:
I always experience A1 service at this dealership!! Maurice always takes care of me and my vehicle in the utmost of professionalism and courtesy. I won't take my care anywhere else for any serious type work.

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xfengliu@aol.com
4/1/2012 10:03:48 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Taye Wubeshet, General Sales manager; Bhadra Shah, Sales Consultant; Mass Boiro, Finance Manager

My Review of Ourisman Fairfax Toyota-Scion:
To: Danny Korengold, President
Ourisman Fairfax Toyota

Dear Mr.Korengold,
We are very happy to send you this compliment Letter to sincerely thank Mr. Wubeshet, Mr. Shah and Mr. Boiro for their great customer service and leadership.

10 years ago, we brought Camry 2003 model happily from your respect dealership with Mr. Wubeshet and Mr. Shah great help. In subsequent years, we have introduced our friends to come you to buy their favorite cars with you happily.

Now after 10 years we come back to buy new cars. During our entire trade-in, new car selection and financial transaction process, Mr. Wubeshet, Mr. Shah and Mr. Boiro shows the greatest professionalism, customer Service and leadership. They truly represent the best of the industry and earned our respect whole heartedly. As the result of their hard work, a win-win result for both company and customers and a long lasting good relationship are not only achieved once again but further strengthened.

We congratulate Mr. Wubeshet, Mr. Shah and Mr. Boiro for Their Great Customer Service and Leadership and thank all other people at your dealership helped us. We wish they and your respective company continue success.

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