Ourisman Ford & Lincoln of Alexandria

Great place to get a Ford or Lincoln The salespeople are good and do not use high pressure in the sale. Also, they always have a good word and take the time to make you feel at home. The salespeople are good and do not use high pressure in the sale. Also, they always have a good word and take the time to make you feel at home. More

Awesome experience!! Huey and Chappy were the best to work with! Great deal even with a trade in! I will definately go back for any future purchases! Huey and Chappy were the best to work with! Great deal even with a trade in! I will definately go back for any future purchases! More

Great price but then .... Purchased 2012 Flex over the internet/phone. Great deal. Drove 1.5 hours for my 10:00 appt and waited and waited and waited. Car was not cleaned as pr Purchased 2012 Flex over the internet/phone. Great deal. Drove 1.5 hours for my 10:00 appt and waited and waited and waited. Car was not cleaned as promised. Car was still in the for sale area. Salesman went for 30 minutes to fill it up. Almost 3/4 tank of gas. Not impressed. Lack of sales staff on Saturday morning. Felt like they want to sell you one vehicle per lifetime. After the sale they don't know you. More

Customer Service Ends After the Sale. Purchased a used car back in June and was promised that I would have my windshield (small chip) repaired and the spare key (broken) repaired. This pr Purchased a used car back in June and was promised that I would have my windshield (small chip) repaired and the spare key (broken) repaired. This promise was solidified in writing on the IOU slip. It has been two months and I have reached out via phone and email several times. I have not heard back from anyone at the dealership and am forced to escalate my issue to small claims court, since the key fob and windshield repair easily exceeds $300. Furthermore, the finance department said that the best financing option I could receive (credit score over 700) was 9.6%. After contacting USAA, I learned that, that rate was nearly double the rates I could receive. Thankfully, USAA made refinancing an easy process for me, but it was a burden I should not have faced had the finance department at the dealership had my best interest in mind. Unless you are wholeheartedly set on a vehicle at this dealership and understand that the customer service is far from what you would hope or even expect, I would strongly urge you to look elsewhere and save yourself the headache of working with this business. More

Happy with the car I got, thankful for Kevin's help Although I had a few complications Kevin was extremely helpful and did a great job! I am thankful for being able to get the car I wanted and all his h Although I had a few complications Kevin was extremely helpful and did a great job! I am thankful for being able to get the car I wanted and all his help trying to get me the best price possible. He went above and beyond to get me everything I needed to get out the door. More

Purchased a 2017 Ford Focus Kevin Soltwedel was very knowledgeable and provided an excellent car buying experience for my son as a first time car buyer. I would recommend seeing Kevin Soltwedel was very knowledgeable and provided an excellent car buying experience for my son as a first time car buyer. I would recommend seeing Kevin for your next car purchase or lease. More

Sales department was a big dissapointment. My husband test drove and put a deposit on a vehicle and set up an appointment for the next day to finalize the deal. We arrive at the appointed time, My husband test drove and put a deposit on a vehicle and set up an appointment for the next day to finalize the deal. We arrive at the appointed time, the salesman wad dealing with 2 other customers and was bouncing from person to person. Never giving us his full attention. Then after our purchase they were to detail it, and after over an hour waiting all that was done was a wash. The only person who gave us the time of day was Joe in finance he listened and was pleasant and curtious. Will not recommend this dealer to anyone. More

Alway Great Service I bring my Fusion Hybrid to the delaership for regular service, because I know that their technicians have the knowledge and experience required to ma I bring my Fusion Hybrid to the delaership for regular service, because I know that their technicians have the knowledge and experience required to maintain this complex machine. They offer a convenient shuttle to the metro or to points in downtown Alexandria which makes dropping my car off here super convenient. They never try to sell me extra service - they do make recommendations, but they are reasonable. The costs are what you would expect at a dealership, but they usually have a coupon available. More

Worse place to buy from I purchased a 2010 Honda crosstour in October got a inspection, and it failed because of motor mounts,back brakes&rotors,and tire rods. My car needed I purchased a 2010 Honda crosstour in October got a inspection, and it failed because of motor mounts,back brakes&rotors,and tire rods. My car needed all this stuff within the first thirty days, and was suppose to be under warranty but they told me they only cover the transmission, and engine. DO NOT BUY FROM THEM THEY SELL ANYTHING,AND THEN DON'T TRY TO FIX PROBLEMS THAT'S NOT YOUR FAULT😡😡😡 More

Fake Warranty I bought 2004 F-250 Super Duty 141000 miles which comes with 30 days - 1000 mile warranty but i just drive the truck 200 miles and water pump broken i I bought 2004 F-250 Super Duty 141000 miles which comes with 30 days - 1000 mile warranty but i just drive the truck 200 miles and water pump broken i called them and they told me i can take it to any ford dealer and they will deal between. Now they dont want to pay because they said is not include the warranty.Its cost me $1600 with all the belts, water pump and pullies. Please dont go to this dealer they are so rude and nasty people.They are only nice until you buy the car. More