Ourisman Honda Volkswagen of Laurel

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Joe "J.D." Dorsey

My Review of Ourisman Honda Volkswagen of Laurel:
We use Ourisman for servicing our Hondas. JD made contact immediately after receiving my email request for a price through an online pricing service a couple of weeks before I was ready to buy; he was very helpful throughout. It took a long time at the dealership (6 hours!), but we got the car we wanted, which they had to get from another dealer up in Baltimore.

I'd bought my other two Hondas from another dealer, but was very unhappy with the way I was treated there, so I'd switched to Ourisman for servicing years ago. This was the first time I'd bought a car from them and I have to say I will go back for my next Honda...unlike my experience at the other dealership (which has since changed hands). This is the fifth Honda I've bought!

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Joe "J.D." Dorsey, Tyrone Cypress

My Review of Ourisman Honda Volkswagen of Laurel:
Once again, I would like to thank both Joe and Tyrone for helping me out when I was in a pinch and needed a second car. They when far beyond what I was expecting in their helpfullness and friendlieness.
Our search started like any other. We looked at the avalible dealerships and looked at about what we wanted. After slowly whittleing down the list we settled on Ourisman. The fact that we had a friend recomend the dealership also was a big help. After calling the dealership, where where put in to contact with Joe Dorsey. He listened to what we where looking for and asked the needed questions to get the information from use to help him help us make a decision
Joe Dorsey was called in advance and we let him know what we where looking for. Mostly, something dependable and economical. We ended up purchasing a 2001 VW New Beetle and it is running like a champ. They first gave use the avalible choices in the price range we where looking for. Once we picked out what we wanted, we gave it a test drive. Joe did a great job at explaining where everything was in the car. All options and extras where ponted out. After we said "Yes" to our choice, Joe finished up the paperwork and Tyrone went over all the financing with us. Now that we have transportation that is not only mechanicaly sound but also covered under warrenty, we are resting easier. We are still waiting on the Buracracy to proccess our new tags but that will happen.
I have to admitt that I was a bit aprehensive when going in but they quickly put me to ease and made me feel comfortable and informed about my purchase. As a added note, the dealership was well lit, clean, warm and had a good feel to it.
Finaly, as we finished up the financing paperwork, the dealership was cleaning the Bug for final delivery

Thank again

BHS

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Marshal and Joe

My Review of Ourisman Honda Volkswagen of Laurel:
- Salesman was courteous, respectful, and attentive. Because of him, this was a better than expected buying experience, especially after the experience at a dealer prior to this one. Ourisman of Laurel is a winner, hands down. Earned the 5 rating for friendliness and helped with overall experience rating of 4.
- The dealer website offers a worksheet to appraise your trade, and provide you a price range to work with for your trade in. Don't believe it, they don't even come close. This prevented the 5 rating for customer service.
- Should have been no issue as arrived with approved financing in hand, but still ended up having to haggle with the financing manager. This earned the 3 rating for price as I did not leave with what I negotiated (shared blame).

I will say, everyone met was friendly and helpful. The dealership is spotless. Marshal and his manager went above and beyond to find, and get, the exact vehicle we wanted without having to compromise. I highly recommended this dealer.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Brian Decker, Paul Cain

My Review of Ourisman Honda Volkswagen of Laurel:
We just purchased a VW Tiguan at Ourisman VW Laurel and would like to make
note of the wonderful service we received. There was absolutely no sales pressure or banter in the whole process. Brian Decker, our sales consultant, spent a great deal of effort locating a vehicle (in New Jersey) that matched our needs and in time to take last minute advantage of the government's stimulus program.

The whole team at Ourisman was efficient and personable and remained good natured even at midnight when we drove off with our new car.

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Marshall Sanders

My Review of Ourisman Honda Volkswagen of Laurel:
This was an absolutely wonderful experience. The dealership was great; friendly, clean, kind and they had the exact car I wanted in stock. The buying experience was great too. Marshall was very nice, explained everything to me extremely thoroughly and answered every question I had. He was nice enough to feed me too since the day was long and I had to run to work right after purchasing the car. I would recommend this dealership and Marshall specifically to any friends. I couldn't have asked for a better experience when buying a new car!

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Marshall Sanders

My Review of Ourisman Honda Volkswagen of Laurel:
Marshall and Ourisman Honda are on the cutting edge of straightforward, forthright customer service. Marshall made buying a car the pleasant experience it should be--no pressure, no hassle, just friendly, timely answers to all of my questions and a patient willingness to show me around several cars. He was more than willing to offer multiple perspectives on my concerns, and he gave me plenty of time to think. He helped me find the right car at a great price. Thanks!

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Marshall Sanders

My Review of Ourisman Honda Volkswagen of Laurel:
We visited Ourisman Honda several weeks ago while our 2000 Jetta was in the shop for repairs. We weren’t exactly certain what vehicle (model or brand) we wanted, so Marshall showed us what we asked for, the Pilot, Odyssey, CR-V and Element. He was more than willing to show us around the lot, introduced us to some of the other staff, and took us outside to see the various vehicles. Marshall actually took time to ask what we needed from a vehicle, listened to our responses, and showed us the vehicles that most closely fit our needs.

Several weeks later, we were still “researching” but wanted to test drive the CR-V and Element to narrow down our choices. Though Marshall understood we weren’t ready to “pull the trigger,” he gladly arranged the test drives for us without any hard sell tactics or persuasion to select one product over the other. Marshall was very open about the pricing and availability of the Honda Element we selected. Though not in his inventory, he personally went to Bethesda to retrieve our car from another dealer’s lot. We started the day with the assumption that we were going to be purchasing a Toyota Venza, but Marshall’s helpfulness and the test drives changed our mind. By the end of the day, we drove home with our new Honda Element.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Marshall Sanders, Walter Cook

My Review of Ourisman Honda Volkswagen of Laurel:
I spent a lot of time pricing out a new Civic to make sure I got a good price. Dealerships came close with pricing, but had extras I just wasn't interested in. I had to buy them in order to get their quoted price. Some dealerships never even sent a quote, they called me repeatedly asking if I would just come to their dealer. I just wanted a price quote.

Marshall sent a quote right away and the pricing was competitive. When we decided to go to visit him, he had the car pulled to the front door so my family didn't have to wait long to test drive. I liked that when it came time to do the paperwork there were no extras and the quoted price was honored . We appreciate how Marshall does business, very professional. Also, thank you to Walter Cook for expediting the paperwork process when we told them we had prior arrangements that afternoon.

A big thank you to Marshall and the team at Ourisman Honda. We love our new Civic and will recommend friends and family to them.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: RICKY KIM, TYRONE, MARSHALL

My Review of Ourisman Honda Volkswagen of Laurel:
On 1 Aug 09, after a bad experience at HONDA OF ANNAPOLIS (please see my separate review detailing this), my wife and I went to HONDA OF LAUREL to inquire about purchasing a new Honda Pilot. This experience could not have been more different than that in Annapolis.

Sales rep Ricky Kim was highly professional, courteous, patient, and knowledgeable about the vehicle, and the supporting financial officer (Tyrone) was thorough and helped us conclude the deal highly satisfied and confident that we had purchased a good vehicle at a fair price. Overall, we were VERY SATISFIED and will consider doing business with this great team in the future. We will also encourage others to do so.

Thanks to HONDA OF LAUREL for a satisfying car-buying experience.

Sincerely,
Mark & Michele Q-

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Marshall

My Review of Ourisman Honda Volkswagen of Laurel:
I was car shopping after not getting what I wanted from my regular (i.e. previous) dealer and met Marshall; he won my business with his courtesy, knowledge, and professionalism. He treated me with respect and was open to negotiations. I made a deal on the car I wanted and overall had a very pleasant experience. I strongly recommend Marshall and the dealership to anyone shopping for a Honda and a dealership they will feel comfortable with returning to again. I know I will be returning next time I am looking for a car.

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