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Outten Chevrolet of Allentown

3.0

21 Lifetime Reviews

1701 West Tilghman Street, Allentown, Pennsylvania 18104 Directions
Sales: (610) 434-4201

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21 Reviews of Outten Chevrolet of Allentown

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August 21, 2017

"Fraud"

- chevysonic2039

This by far the worst experience I had in my life with a dealership, first they charged almost $200.00 to fix an issue with my car, then they said it could not be fix, because the piece needed to be replaced and it would cost me $439.00 plus tax. I declined went to another Chevy dealer they charged me $106.00 they fixed my problem,in less than an hour. I went back to this place with proof from the other place and explained they fixed the issue with my car without replacing the piece. The general manager Stefan Bringenberg was extremely unprofessional and rude assure me very quickly that a refund would not be issued no matter what,I tried to explain to Mr. Bringenberg but he just disregarded me and said he trusted his mechanic. ****PLEASE DO NOT GO HERE AND IF YOU DO ALWAYS FIND A SECOND OPINION THEY STOLE MY HARD EARNED MONEY

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Recommend Dealer
No
Employees Worked With
Stefan Bringenberg
August 02, 2017

"Poor customer service"

- TH

By far the worst car experience of my life. I am not able to put this review on their main page because you receive an email stating if you have a problem and are not going to give them a good review, to contact them rather than place a review. I went through 2 managers there and got no where (problem not yet resolved to my expectations) so here goes. I bought a trade in vehicle (Honda Odyssey) from them on a time crunch. Went on vacation 6 days after purchase when we started noticing issues with the vehicle including a worsening clanking noise with turning, the transmission slipping significantly between 20 and 40 mph and a grinding under my foot when the transmission was slipping (transmission issue started driving home from VA, clanking noise was ever so present at purchase, worsened daily). I called to schedule service while driving home from vacation and received significant attitude from the service manager who obviously cared nothing about my concern. Vehicle went into service at day 15 of purchase. They gave me a beautiful loaner, which I had for 6 days (best experience of this all). The service manager apologized for the attitude on the phone and questioned if I had purchased an extended warranty (which I had not been offered at time of purchase). They called the day after I dropped my vehicle off to say they would be taking my vehicle to the Honda dealer the following Tuesday (dropped off on a Thursday, they called on a Friday) for open recalls and that this may possibly fix the transmission issue. I was also informed that they didn't hear the clanking noise with turning nor did they feel the grinding I had felt under my foot. Seriously? I am not a car person and the clanking was extremely loud by this point- how can they not hear it!!? I then heard nothing from them until I called to check on my vehicle that following week- 7/19. Apparently it went to Honda, they reprogrammed the transmission control module and changed the transmission fluid "and performed several other updates and recall." Upon pick up, I requested to speak to a manager in regards to why I hadn't been offered an extended warranty and after more waiting, was offered an extended warranty at an additional purchase price of $200 down and $80 a month on top of the monthly car payment. Manager had absolutely no care in regards to my complaints- and it showed. At this time I also signed paperwork AGAIN because apparently there was an error to the original paperwork (I was told that apparently this happens? I've never come across this before). I still have yet to purchase the extended warranty. I was provided no details as to what it would cover nor specifically how long I have to decide and come up with this money. Fast forward to yesterday. I had scheduled an appt again because the car had started making a screeching sound when it started as if you were overturning the ignition (that resolved prior to yesterday?) and it was (and is) still making the clanking noise the trained auto technicians didn't hear. I took it in yesterday and showed a technician what noise I was referring to. Apparently the car needs both front strut mounts replaced which would also then need an alignment, which is NOT COVERED UNDER THE WARRANTY. I've owned the vehicle 32 days. I again requested to speak to the manager and this time got the general manager. He was very nice and joked as to why I needed a minivan (I have 4 children 4-11, all of whom were with me, as we waited 2 hours while they decided what was wrong with my vehicle). He decided since it wasn't a safety issue, he would match me on half the cost. HALF. They quoted it as a $700 repair. On a vehicle I have yet to make my 1st payment on. And he couldn't guarantee that in the near future, it wouldn't cause the vehicle to fail inspection. I am furious. The vehicle was purchased with this problem, it should be covered at full cost- regardless of warranty or not. The 3 month/3000 mile warranty is even still in place at this point but apparently struts are not covered?! I would not recommend this dealership to anyone. I had the run around from the start and as said above, if it weren't for time crunch, I never would have went through with this purchase in the first place. They obviously don't care about customer satisfaction or the used vehicles they sell as the vehicle they sold to me had open recalls on it (isn't that illegal??). I will be taking this further until this is resolved. There were a few people I came across there that were very friendly but the majority truly could care less.

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Recommend Dealer
No
Employees Worked With
Service manager, sales manager, general manager
February 28, 2017

"Excellent experience"

- Sam Layne

We did our homework before going to Outten and found that their pricing was upfront and honest; nothing hidden or pushed on us. Everyone was very friendly, Jason was extraordinarily helpful and Skylar knew everything about our vehicle, answered every question and showed us how to use all the features. Spectacular dealership.

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Recommend Dealer
Yes
Employees Worked With
Jason and Skylar
January 27, 2017

"Easiest and best car buying experience"

- Danibart

4 cars and counting. Everyone was professional, honest and upfront! Jason is an amazing person to have on your side. Trust me, this dealership outshines all.

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Recommend Dealer
Yes
Employees Worked With
Dan and jason
July 06, 2015

"Great Car Buying Experience"

- Shalonda P

On June 22, 2015, I purchased my first brand new vehicle from Outten Chevrolet and I must say it was the best experience I have ever had at a dealership! My salesperson, Michelle Johnson, was phenomenal. We started the process around 1pm (while I was at work) and I was able to pick up my new 2015 Chevy Cruze shortly after 5pm THE SAME DAY!!! I have had bad experiences in the past with push salespeople, so I must admit that I was genuinely surprised that Michelle was quite the opposite. She took the time to work for me, and not the dealership! Though it's only been two weeks since I purchased my car, I have already referred two others to Michelle because she is just that awesome! I definitely will go back for any future vehicles.

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Recommend Dealer
Yes
Employees Worked With
Michelle Johnson
September 26, 2014

"Worst car buying experience ever. Do NOT go here "

- mk1234

The short version: do not go here. This was by far the worst car buying experience we've ever had. The car salesman and manager both agreed on a price on Tuesday, we shook hands, and were told to come back on Friday to finalize the paperwork. When we came back on Friday, the price was 4,000 higher than what we had agreed on. They hid the paper work we had with the previously agreed upon price. These people could not have been any more dishonest. The worst car salesmen ever, and that says something. Trust me, do not go to this dealership.

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Recommend Dealer
No
Employees Worked With
Freddie, Lamar
August 15, 2014

"Price not as advertised"

- TripleB440

Had a price advertised on Auto Trader for a new Traverse, called to verify price and was quoted a price thousands higher. Seems they ad every possible discount someone could get to the base price to try and hook you in. Very Shady !!

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Recommend Dealer
No
Employees Worked With
Sales
May 24, 2013

"It was hard because my credit was bad but these guys..."

- Ctorres3108607

It was hard because my credit was bad but these guys pulled strings and got me in my first brand new car :) the payments are decent, any other dealership would have had me paying an insane monthly payment. Thanks guys

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Recommend Dealer
Yes
Employees Worked With
Eric and Jason
May 07, 2013

"It was a horrible experience. Fred was very arrogant and..."

- ridechk26

It was a horrible experience. Fred was very arrogant and made lie after lie to get us into the dealership (which we unfortunately realized when we got there) and once we arrived we saw that the promises he had made were just a trick to get us in and pull shady tricks to try and get us into something other than what we really wanted and needed. Some of the remarks he made were just inappropriate and rude. He seems incredibly immature to hold the title he claims to. A typical greasy car salesman.

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Recommend Dealer
No
Employees Worked With
Fred Schiller
June 06, 2012

"I had a great experience Brandon was wonderful iknew what..."

- fandash1985

I had a great experience Brandon was wonderful iknew what type a car i wanted but on the lot it was not there but he made sure i got the gold mist color he was very knowlegeable of the car the test ride was good and the paper work went smoothly and i drove home with a new car my daughter bought her car at outten and she also had a good experience i definitely will recomend this dealership.

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Recommend Dealer
Yes
Employees Worked With
brandon hyman
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