Upon entering the dealership, I was greeted with a warm feeling of friendship. Subsequent to salesman Charlie Rivera showing me several Silverados, we came across one that satisfied my desires, with two exceptions. I thought this would be a problem, but it wasn't. I did not want the bed liner nor the bedrail protectors, since I am planning on having the bed and rails sprayed with an Ultimate Extreme lining. The dealership removed both liners and credited the price for their removal. During the pricing process, I found Charlie and his Sales Manager to be very polite and yet extremely professional and efficient. I found the same to be true of the Business Manager during the paperwork process. I was surprised that the pleasant experience continued with Mary Hill, the Customer Relations Manager, who explained all of the vehicle options and how to keep my vehicle properly maintained. This was the first vehicle I purchased at Outten Chevrolet and I was so impressed that I am going to give their Service Department a try.