I contacted Outten's Service dept initially to see if I could find out some information about a Chevy Suburban that was serviced at their dealership. I was considering to purchase this Suburban through another local dealer who received it as a trade in the end of December 2011.
In my inspection of the truck I noticed some things that looked like the it been in a crash or fender bender and then repaired, so I looked at the carfax report and Outten was listed as the repair shop that did the work. The repairs listed were small and there wasn't much info, but the thing that bothered me the most was that the headlights didn't match ( one newer then the other ) and the front strut was listed as being replaced. I wanted to buy the truck but I was wary about the repair info so I contacted Outtens Service Department to see what I could find.
The person who answered the phone was very rude to me. He exclaimed that he couldn't give me ANY information due to privacy laws. I explained that I wasn't looking for former owner info or anything of personal nature. But he insisted that unless I owned the truck, he could not help me.
Well after careful consideration I made the purchase and the next week personally stopped into the dealership with the truck. I was treaded rudely, and asked to wait in the waiting room. After nearly 20 minutes of no help, ... I went back and I was told the manager was too busy to talk to me and that he would return my call. I never got a call back, the man at the counter refused to even bother helping me even though I had proof of ownership with me! I found the attitudes there to be macho, rude and unfriendly. With all the good reviews I saw about this dealership I was disappointed to have been shrugged off this way. I was making an important purchase and all I needed was a little help and incite about the vehicles repair history. wasn't looking to Wright a book about the previous owners!