I went in to the dealer to check out specific vehicles and test drive. My sales rep. was very personable and absolutely no pressure whatsoever. When I informed him that I was not going to purchase that day he was fine with that. He gained my respect right then. My intention was to come back the following Monday and make the deal. I was given a very good price for my trade in so I returned the next day to make the purchase. Smooth transaction and they delivered everything they said they would. I will return and absolutely will refer anyone I can. Much thanks.

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We came upon a slightly used 2012 F150, and sent an online inquires about it. We spoke back and fourth for about a week with the dealer about the truck, and set a time for a test drive. Prior to driving the hour drive to get tot he dealership I inquired to make sure they still had the truck, and everything was still a go. They then told me that the price they advertised to be of $20,375 was not correct, and they would not honor it. I have read a few other reviews about them not sticking to their price as well. I do not know if they are playing a "bait & hook" game or what, but they lost my business, and I will pass the information along to others as well.

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Oxmoor please keep helping and working with people like me you guys rock my visit was wonderful and God Bless you and anyone you help. Thanks!!!!!!! Hunter keep up the good work Mr. Salesman great job......

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We came in as a result of an internet car and quickly developed a great working relationship with DeShon Batts. We asked him to watch for a car coming in on trade for our daughter.....he called the very next day with information on a car that was perfect. We came right in and worked a deal to buy the car before the couple that traded it left the dealership with their purchase. DeShon deserves recognition for his efforts......WOW, sell a car before it is moved from the spot the customer parked it? Win! Win! Win! We got a good car at a fair price, the dealership had to invest nothing in it and an alert young salesman, hopefully, is rewarded for being really good at his craft. We told DeShon that if our financial situation improves, we would love to come in and let him help us buy a beautiful new F-250. We will consider doing business with you again in the future.
Geoff and Cindy Wohl

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Purchase of my 2013 Ford Escape was an awesome experiance! Sales team could not have been any better! Great customer service, never had a dealership provide me with such a warm comfortable buying experiance before... Just Awesome!

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This service made me decide to buy foreign from here on out. To bad horrible service can ruin good cars. The management at this dealership does not care about customers at all. Plan on having deep pockets and being treated poorly.

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I took my vehicle which has less than 20k miles into the local dealership due to no audio. Bluetooth and Sync works perfectly, just no sound. I took my truck into another dealership in Central Florida prior to bring it to Oxmoor. The central Florida dealer pulled the radio out and said it was a faulty module. Due to the ordering of part, it would take 2 days to arrive. I was informed by the central Florida dealer to take my vehicle to any other dealer and they would be able toorder the part which is under warranty.

Upon arriving to Oxmoor on 7/5, met with Zach , tech pulled out radio tested speakers and after waiting 5 hours..Zach tells me, he would order the part and it's under warranty. 3 days go by and still no call or response from the service guy Zach. I called and stopped by on a cold visit, to hear Zach tell me the part is on back order and he could tell me a delivery date. Week and half goes by still no response or part. Called Zach today to get a status update, to find out the ball was dropped and has never been ordered. Also to find out the part is not covered under warranty because of a sticky residue. This made me furious!!! Not only have I been waiting a week not including the 5 hrs in the lobby upon inspection but this guy telling me a sticky residue is on the module behind the dashboard which caused the part to stop working. My question was, " why didn't the central Florida dealer say this"', " why would you tell me you're ordering the part when you never attempted", or how about ," why didn't you tell me about this so called residue on day one when you pulled out the radio"??????


After speaking with the parts manager Billy Blout who claims he say it with his own eyes yet didn't tell me the owner of car of the so called residue. This dealership is full of shit if you ask me. my concern is the locals here who take the car to this place and has been ripped off day in and day out.

To confirm this is bullshit by the dealer taking it to another local dealer in Louisville the part was inspected and now ordered under warranty. Please beware of the service department. Again I say BEWARE

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Just brought a 2005 Ford Focus (as is) on July 6, 2012 around 7:00pm for my 18 year old daughter. Sunday July 8, 2012 my daughter was driving to work and noticed the check engine light appeared and stayed on. My husband went to get the car from my daughters work and took it to AuntoZone for a diagnostic test and it stated "there is a defect in the catalytic converter", of course this is going to cost a PRETTY PENNY. I cannot believe that this dealership will crust a young girl first car experience DREAM.

*******I WILL NEVER BUY, RECOMMEND THIS DEALER TO ANYONE!!!*******

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We recently purchased our very first new car. We worked hard to educate ourselves and be informed buyers prior to our visit to the dealership. Upon driving home from the dealership, we realized that our brand new 2012 car had no cruise control. Since we assumed that this was a standard feature, we did not look for it during our test drive. We feel that this is something that should have been mentioned. We purchased this car based on its MPG so no cruise control is unsatisfactory. We will not get the max. MPG without cruise control. Also, we were told that we would need to set up our satellite radio trial subscription through Sirius. After going back and forth with Sirius and the dealership we just found out that the car does not even have the satellite radio installed. Overall, not a positive first car buying experience. I will not recommend Oxmoor Ford Lincoln Mercury to friends and family.

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We received great customer service when buying our Limited Escape Hybrid from Missy Boyd at Oxmoor Ford. She was friendly and made buying the vehicle enjoyable. However, having the vehicle serviced at Oxmoor Ford has been a totally different experience. The business practices and charges are shaddy at best. When I contacted the Sales Manager, Jim McAfee, to question why I was charged two diagnosis fees in one visit (one being charged to me since the issue found was not covered by my "premium care extended warranty", the other being charged to the warranty company for an issue that was covered by the warranty), he had the nerve to raise his voice at me and speak to me in a condescending tone as if I were a child. When I told him that we would not be returning to buy another vehicle there in the future, he stated that if I came in TODAY to buy a new car, he would return the diagnosis fee in question! One word: SHADY! Take your vehicle elsewhere for service.

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