Absolutely one of the WORST in Customer Service. I've been without my 2008 Ford Fusion since December 7th when I was driving along just fine and then it starting shaking and not going more than 20mph. Pulled in the nearest place which happened to be a car place. The car place is working directly with the nearest Ford Dealer to get the part - told me it was backordered til Jan 7th and then I called and complained and they said it would be expedited and the car place would have it by the 7th. After calling to find out why my car wasn't ready yet yesterday I was told it would possibly be ANOTHER MONTH! They told me they would expedite it (again) which would get it here early next week HOPEFULLY. In the meantime they do not want to give me a loaner or rental car - I'm a working woman and have NO ACCESS to another car. I refuse to pay $500 for a rental car for a month on top of paying a $3,000 bill to get my two coils and PCM fixed when Ford put a faulty PCM system in to begin with. Unfortunately they tell me I am over my mileage for it to be covered by warranty - I get that but it's a 5 year old car and a $3,000 expense I should not have to pay at this point with it being backordered for 2 MONTHS! I know things go wrong with cars, but getting the go-around from customer service at the dealer and at the headquarters is unacceptable. How hard is it to get someone helpful who knows what they are doing on the phone? I am a customer service rep for a company as well and I understand their position but I keep asking for help and not getting anywhere and I am beyond frustrated at this point. I understand you are there to vet people's concerns, but I don't need to share my story anymore, I need someone to get my part in ASAP and for it to be covered after being without a car and having to find other means of transportation for a month, now working on two. This was my first Ford car and I loved it. Unfortunately I will never buy one again and will not recommend this dealer to family and friends.
I Recommend This Dealer:
Alisha and two others who answered the phone who sent me right back to Alisha when I asked for more help - I'd already spoken to Alisha
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