Went to purchase a car that was advertised here, saw the bad reviews but decided to give them a chance anyway. Salesman was wonderful and should be commended, he was friendly and a real stand up guy. Liked the car so much, I asked about getting it inspected and borrowed the car overnight. I had it inspected and it checked out great so I went to my credit union and applied for a loan. I didn't hear back from them in enough time, and didn't feel comfortable keeping their car overnight a second night so I brought it back and put a refundable deposit down on the car to hold it. Salesman marked it sold, everything was pretty much a done deal.
I received a call a short while later, interrupting my dinner from one of the sales managers at the location telling me the price was wrong and that it should've been higher. He explained that it was an error, because someone else types up the internet ads other than the people working at this location and they failed to account for "service work" that was performed. I returned to get my deposit back and discuss the issue with the General Manager over the store who made this decision only to find out he already left after berating some of the staff.
I have now taken an unnecessary credit hit putting in an application for a loan I had to decline, wasted two full days of vacation time, and a lot of effort going back and forth from this dealership and getting the car inspected only to have them at the last minute decide that the price is "wrong". At this location, the customer doesn't matter as long as they can make their money. I even have paperwork where one of the managers signed it, and clearly visible is the price (plus tax and fees) that was apparently an error, but they'd rather lose a customer's business for life than accept they made a mistake and complete a sale.
There are other reviews posted where the General Manager or someone from this location makes up some excuse and wants you to contact them so they can "make it right", but they don't answer their phone, they never call back after you leave a message, and that is apparently just for show as it is impossible to reach them. Trust me when I say the negative reviews on this dealership are 100% accurate for the kind of experience you'll get here, the management is terrible and undermines their salesmen.
I Recommend This Dealer:
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