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Oxmoor Ford Lincoln

4.4

101 Lifetime Reviews

100 Oxmoor Lane, Louisville, Kentucky 40222
Call (502) 413-3075

Top Reviewed Employees

Heather Phelps, Customer Relations Manager, Oxmoor Ford Lincoln

Heather Phelps

Customer Relations Manager
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

Latest Reviews

May 24, 2017

"Purchased a 2016 ford Focus!"

- Kbwilliams

Everything went smoother then I expected! My sales rep Steve Blackwell was absolutely awesome! He made things so easy for my wife and I. I will send people his way!

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Employees Worked With

Heather Phelps
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Steve Blackwell

May 06, 2017

"Worst Dealership Ever!!!!!"

- cnop

This place is the WORST Ford dealership that I've ever been to in my life!!!! Bought a new 2016 Lincoln Navigator here last March & have regretted it ever since. They try to sell you an Easy Care maintenance plan and extended warranty at purchase while they pass it off as a Ford/Linoln approved plan. BE WARNED!!!! It is not an official factory service plan or warranty!!!! It is a THIRD-PARTY service plan and warranty that begins THE MINUTE YOU SIGN THE CONTRACT and not after your included service plan/warranty runs out like the salesmen will try to tell you. Oxmoor Ford sells these instead because the markup is around 100%, so they make more money off your purchase. Please read the fine print and take it home if you need to. DEMAND AN OFFICIAL FORD/LINCOLN APPROVED PLAN FOR MAINTENANCE OR EXTENDED WARRANTY!!!!! I was duped and purchased an Easy Care one even though my Lincoln included maintenance for 2yrs/24,000 miles. Instead of utilizing the included factory maintenance, they were using my Easy Care the entire time. Now, after barely a year of ownership, I have only one covered Easy Care service left & my included maintenance has expired since I have over 25,000 miles on my Navigator. In addition, per the Lincoln included purchase offers, I've never once been offered a free rental or received a free car wash like it says. I have tried to call the dealership, left multiple messages, and even complained to Lincoln Headquarters about this place. After all of this, I haven't received one return phone call as of yet. Do yourself a favor, stay far, far away from this place. There are much more reputable dealers in town, such as Bill Collins Ford, who sell official Ford/Lincoln approved maintenance plans and extended warranties with your purchase. In addition, they will always offer a free rental car while they work on your vehicle & often wash your car for you whether it's a Lincoln or not.

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Employees Worked With

May 01, 2017

"Good Experience"

- ehemmer

The overall experience was good at Oxmoor Ford. My only complaint is that their website doesn't explain the incentives and offers as well as it could have.

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Employees Worked With

Heather Phelps
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Eric Apel

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Photos & Amenities

  • After Hours Drop-Off
  • Cable TV
  • Customer Lounge Area
  • Drive-In Service
  • Express Service
  • Free Coffee
  • Free WiFi
  • Instant Financing
  • Authorized Parts Store
  • Rental Car Service Onsite
  • Shuttle Service
  • Television
  • Vending Machines
Oxmoor Ford Lincoln, Louisville, KY, 40222