Pace BMW

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: bernie fee(sales manager) and Kristin Zallo

My Review of Pace BMW:
I was so pleased with Pace...I had a trade in and they were very fair about the car and made the deal so much more pleasant!! When I got the price for the car the car had to be ordered. They kept me updated on where the car was in the factory process , boat, etc and were very accurate on how long the process would take. Kris is really no nonsense and was incredible when the car was delivered...she even programmed the garage door opener and phone for me! She is detail oriented to be sure I knew the new car before driving home. I can't recommend her enough!!

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Gunn Park

My Review of Pace BMW:
Easy, upfront, and very friendly. No problems at all- I would reccoment this dealer(specifically the CA named Gunn Park) to anyone looking to get into the BMW world. Best price, and easiest to deal with. Gunn Park took the time to go over all the essentials, and definatley knew what he was talking about. Very professional, courteous. Will do business again!

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Adam Mohatmeni, Mike Steinberg, Vince Morabito, Gunn Park

My Review of Pace BMW:
I wanted a 2010 535xi wagon and Pace had an excellent selection of these hard to find cars. My wife and I arrived at dealership without an appointment but receptionist immediately assisted us and called Adam, who was the next "up." We were debating between pre-owned and new. Adam took us to Vince in pre-owned who was very gracious but did not have a suitable low-mileage vehicle. He returned us to Adam who together with Gunn Park put together an excellent deal very quickly with no pressure, no nonsense and with great professionalism. Worked from cost up and was up front about figures. Mike Steinberg as F&I manager did not try to force expensive add-ons but we did follow his recommendation for the tire/rim coverage. Worth it in NYC with the potholes. We ended up making a deal at about closing time but Mike and Adam stayed two hours after closing to have all papers in order with new car and trade. Yes, trade. First offer was a bit low for trade, but they quickly upped the offer by $1K, which approached KBB on the vehicle. Was able to drive home that evening. Despite the late hour and bitter cold, Adam took all the time we needed to explain vehicle operation. We returned next business day for clean up of car and detailed pre-delivery. Could not be happier with the deal or the dealership.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Vince Morabito

My Review of Pace BMW:
The entire sales experience was everything I expected from a BMW dealership. The price was negotiated with professionalism. Vince, the salesperson, was responsive to my requests and got back to me in a timely manner when necessary. This BMW replaced my previously leased BMW and I was happier with Pace BMW compared to where I purchased my first one. As you can imagine I highly recommend this dealer.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Kristen Zallo

My Review of Pace BMW:
The salesperson was extremely courteous. She was duly able to answer all of my questions. She was very patient and thorough throughout the entire process. There was no hard push to sell. Everything was explained in detail and there were no surprises. After the sale she contacted us to make sure all was well. An overall excellent experience.

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Reason for Visit: Service

I recommend this dealer: No

Employee(s) Dealt With: Bob Teunison

My Review of Pace BMW:
I have never had such a bad (ongoing) experience with anything related to a BMW in my life. Besides causing more problems then they fixed when my car was taken in for routine servicing, they do not return phone calls, provide loaner cars (in fact, they left me waiting in the hot sun for 45 minutes at the Rye train station for their "shuttle.")

It's been 40 days of ongoing hell since I left my car there. My car broke down on the NJ Turnpike within 24 hours of picking it up. My original service guy was Doug Imhoff. His boss is Bob Teunison. Someone named Ed was supposed to call me with a "follow up" call to make sure I was happy with the service (not the answer he was looking for.) When I called Bob on Saturday, August 15th to tell him the car had broken down because someone in his service center had forgotten to replace the nut on the alternator drive belt he was so apologetic and couldn't have been nicer. Said they'd take care of everything. Said he never left the office without returning a phone call (I called him because Doug doesn't know how to make outgoing calls). He never calls back. All they have done is drive me insane and cost me time and money.

The story goes on and on. It's a nightmare. Just do yourself a favor - AVOID THIS PLACE!!!

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: 1

My Review of Pace BMW:
i had an excellent sales experience. adam was very concerned with my needs. he explained the leatherette was very similar to the leather. he also explained i could gget bluetooth without buying the premium pkg.this dealership is great place to buy a car.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: David Voetsch

My Review of Pace BMW:
I buy a car every two years. The last experience I had with BMW my car was ordered with the wrong equipment. Needless to say I did not return to that dealer. I decided to try Pace because it was the next closest. When I came in I was greeted by the salesmanager who introduced me to David. Everything went smoothly and after my car came in from germany it was exactly as I ordered.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Gunn Park and Bernie Fee

My Review of Pace BMW:
I came to Pace BMW distraught from my experiences from other BMW dealerships in the area. I was even considering going to Mercedes or Lexus because of this. Luckily my faIth in BMW was restored by the sales team at Pace. Gunn walked me through the whole sales process and even offered me a test drive, something that was not done at other stops. Everything was great!

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Brian Lam and Gunn Park

My Review of Pace BMW:
When I shopped at other dealerships I felt that there was constant pressure to make a deal. At Pace BMW they gave me the best price right off the bat and allowed me to take my time making my decision. When I picked up my car the paperwork was a breeze and Gunn spent over an hour and a half explaining the features of my new 328xi to me. It was a great experience and I have already recommended some of my friends and family to go buy cars there.

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