Pace BMW

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Vince Morabito

My Review of Pace BMW:
The entire sales experience was everything I expected from a BMW dealership. The price was negotiated with professionalism. Vince, the salesperson, was responsive to my requests and got back to me in a timely manner when necessary. This BMW replaced my previously leased BMW and I was happier with Pace BMW compared to where I purchased my first one. As you can imagine I highly recommend this dealer.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Kristen Zallo

My Review of Pace BMW:
The salesperson was extremely courteous. She was duly able to answer all of my questions. She was very patient and thorough throughout the entire process. There was no hard push to sell. Everything was explained in detail and there were no surprises. After the sale she contacted us to make sure all was well. An overall excellent experience.

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Reason for Visit: Service

I recommend this dealer: No

Employee(s) Dealt With: Bob Teunison

My Review of Pace BMW:
I have never had such a bad (ongoing) experience with anything related to a BMW in my life. Besides causing more problems then they fixed when my car was taken in for routine servicing, they do not return phone calls, provide loaner cars (in fact, they left me waiting in the hot sun for 45 minutes at the Rye train station for their "shuttle.")

It's been 40 days of ongoing hell since I left my car there. My car broke down on the NJ Turnpike within 24 hours of picking it up. My original service guy was Doug Imhoff. His boss is Bob Teunison. Someone named Ed was supposed to call me with a "follow up" call to make sure I was happy with the service (not the answer he was looking for.) When I called Bob on Saturday, August 15th to tell him the car had broken down because someone in his service center had forgotten to replace the nut on the alternator drive belt he was so apologetic and couldn't have been nicer. Said they'd take care of everything. Said he never left the office without returning a phone call (I called him because Doug doesn't know how to make outgoing calls). He never calls back. All they have done is drive me insane and cost me time and money.

The story goes on and on. It's a nightmare. Just do yourself a favor - AVOID THIS PLACE!!!

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: 1

My Review of Pace BMW:
i had an excellent sales experience. adam was very concerned with my needs. he explained the leatherette was very similar to the leather. he also explained i could gget bluetooth without buying the premium pkg.this dealership is great place to buy a car.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: David Voetsch

My Review of Pace BMW:
I buy a car every two years. The last experience I had with BMW my car was ordered with the wrong equipment. Needless to say I did not return to that dealer. I decided to try Pace because it was the next closest. When I came in I was greeted by the salesmanager who introduced me to David. Everything went smoothly and after my car came in from germany it was exactly as I ordered.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Gunn Park and Bernie Fee

My Review of Pace BMW:
I came to Pace BMW distraught from my experiences from other BMW dealerships in the area. I was even considering going to Mercedes or Lexus because of this. Luckily my faIth in BMW was restored by the sales team at Pace. Gunn walked me through the whole sales process and even offered me a test drive, something that was not done at other stops. Everything was great!

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Brian Lam and Gunn Park

My Review of Pace BMW:
When I shopped at other dealerships I felt that there was constant pressure to make a deal. At Pace BMW they gave me the best price right off the bat and allowed me to take my time making my decision. When I picked up my car the paperwork was a breeze and Gunn spent over an hour and a half explaining the features of my new 328xi to me. It was a great experience and I have already recommended some of my friends and family to go buy cars there.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Kristen Zallo, Brian Lam, Mike Steinberg

My Review of Pace BMW:
This was my best car buying experience ever. Everyone I dealt with was courteous and professional. In addition, I got a terrific price on my new 2009 335ix. Any question I had was answered right away. The whole process was low key, and, contrary to most of my previous car purchases, I didn't walk out of the dealership feeling that I had been screwed. After the purchase, I was kept informed of the progress of the car as it went through production and delivery. When time came for the pickup of the car, filling out the paperwork was pretty much a breeze. Mike had everything ready for me. I felt none of the usual pressure to sign up for lots of extra services. Kristen spent over an hour taking me through all of the car's features, including synchronizing my cell phone and setting the satellite radio presets. I would recommend this dealership to anyone.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: David Voetsch

My Review of Pace BMW:
David Voetsch did a great job giving up front pricing on a new 3 series. I did everything over internet and phone and while dealers like DeSimone BMW conveniently left out the car they wanted to sell me was an exec demo w/ 9500 miles and only 3 yrs left on the warranty even though I clearly specified a new car, Pace gave me all fees up front and gave the best price of 12+ dealers I shopped.

When picking up the car I took a quick train ride from Grand Central to Mamaroneck where he picked me up and spent a good 2 hours walking through all features of the vehicle. They gave me free wheel locks and BMW carpeted mats (not incl) w/o me asking. Though they ran out of the matching color mats for my interior, I got black ones and they will send me the others upon arrival for free. Great thing is PACE is part of DCH family of dealers and they have 4 BMW dealerships. I can go to any one and receive same quality service incl loaner cars, etc.

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Reason for Visit: Sales (New)

I recommend this dealer: No

Employee(s) Dealt With: Bernie Fee

My Review of Pace BMW:
Where do I begin.... I purchased a 2006 330 XI fully loaded with all the goodies. The car is equipped with Run Flat tires, which do very bad in absobing bumps. It gives you a tremendous loud bang and a horrible jarring feeling. I could not beleive this was a "ULTIMATE DRIVING MACHINE". Not even my Ford or Mazda were this bad. I hit a pothole and it totally shredded my tire. I spent $350.00 on a new one, only a month into owning this car. After owning the car only a few months, i had a check engine light, which was the result of a faulty gas cap. It was replaced free of charge. About a month later, the oil light came on. I had to bring the car in again for service and they added some oil (about a quart) and charged me $10.00. A few months after that, my head light washing mechanism go stuck on the open position, had to bring it in again. A month after the last fix, the car begins to squeek when rolling. I brought it in once again and they told me it was a faulty caliper and brake pad grinding on the disc. Not a month after, the same sound again. I got fed up and just drive with the squeak. I am returning the vehicle today, since the lease is up.
About 2 months ago, in August, I was asked to go to Pace to test drive my next car. I was interested in a certified pre-owned X3. They gave me a "Top of the line X3 and claimed it was the best possible combination with the top level options. Once I began my test drive, I decided to check the glove compartment, where I found a $10,000 receipt for front end damage to the car from the result of an accident. I quickly drove the car back and asked the sales guy why they would certify a crashed vehicle. All he could do was say "since the car was certified, it means it was not a big accident". He said he could drop the price by $1,000.00. WHAT WOULD MAKE YOU THINK I WOULD WANT TO SPEND 35K on a crashed car??? I quickly got out of there and left. I would never trust this dealership.

Overall, the BMW experience left alot to be desired. I would never want to own a car that gives so many problems when new. I can imagine all the expensive repairs they will need when the warranty expires.

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