Pacific Audi

Pacific Audi
20550 Hawthorne Boulevard
Torrance, California 90503

Sales: (310) 255-3200
Service: (888) 426-7094

Manufacturer: Audi

Most Reviewed Employees
Ryan Shipton Ryan Shipton
Salesperson
James White James White
Salesperson
Fred Vand Fred Vand
Salesperson
Chris Prodromides Chris Prodromides
General Sales Manager
Bernie Clare Bernie Clare
Sales Manager
Angel Pedrego Angel Pedrego
Salesperson
Shaun Hinson Shaun Hinson
Salesperson
Kevin Sarrafieh Kevin Sarrafieh
Salesperson
rosa bernasconi rosa bernasconi
finance manager
adam berger adam berger
Service Advisor
Need a New Car?

Dealership Amenities
Cable TV
Customer Lounge Area
Express Service
Free Coffee
Free Drinks
Free Loaner Cars
Free WiFi
Instant Financing
Laptop Computers
Parts Store
Pet Friendly
Rental Car Service Onsite
Shuttle Service
Television
Vending Machines


Twenty-Four Month Rating: 4.8/5
56 Reviews
Pacific Audi

Overall Score: 5 Star Rating4.8



About Pacific Audi
Certified: Pacific Audi
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Pacific Audi has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.



rjdancer
5/11/2012 7:45:19 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Rick Torres

My Review of Pacific Audi:
Rick was very helpful and friendly during my purchase, and still is when I call him regarding any questions I have about my vehicle. He definitely goes out of his way to provide great customer service anytime of the day. I would definitely recommend him.

Share on Facebook

Was this review helpful to you? Yes | No
richacarmona
4/26/2012 1:27:41 AM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: rosa bernasconi, Fred Vand

My Review of Pacific Audi:
Fred first contacted me after I had sent a internet inquiry over a month ago. He was very polite and friendly the entire time. Very professional and did what ever he could to make sure I was satisfied. Although I did not get the exact color I wanted, him and his sales team were able to workout a better deal on a brand new A4 with more options than I wanted at a much lower price than I had expected. Rosa finished up all the financing details and I could not have been more pleased with the service I recieved from them and the rest of the Pacific Audi team. I told Rosa that it was my very first brand new car and she threw in free window tint as congratulaions. I hope all my future car buying experiences will be as nice as this was.

Share on Facebook

Was this review helpful to you? Yes | No
ashton3
4/9/2012 2:16:33 PM

Overall Score: 5 Star Rating   4.6  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Chris Prodromides

My Review of Pacific Audi:
I initially worked with Edwin Arredondo and then Edwin introduced me to Chris Prodromides. Both are good guys. They both read my personality very well knowing I am ready to buy, have done my homework and am very familiar with financing and leasing options of a car. Instead of giving me the "black box" this is your monthly payment treatment, they were very transparent from day one showing me all of their numbers. I went home and ran these numbers against my leasing and finance model and everything came up similar. Further, no matter how much I questioned or pushed, they both always had a GREAT attitude and never became arrogant, dismissive or made me feel like they had better things to do. I truly feel like they are focused on the "whole customer experience" versus just the transaction of buying a car. If this is how Audi service is, I may become a lifetime Audi customer. This is my first Audi ever. Before I have purchased BMWs (two), Infinities (3), etc. never an Audi. I am looking forward to my new purchase and the continued great customer service Pacific Audi provides. The customer service makes a big difference

Share on Facebook

Was this review helpful to you? Yes | No
melissaswagon
3/4/2012 2:03:28 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Rick Torres and Byron

My Review of Pacific Audi:
I have bought 6 cars and by far THIS WAS THE BEST TIME EVER!!!!
Rick and Byron were super friendly, helpful, knowledgable and DEFINITELY did everything they could to help me!!! I LOVE, LOVE, LOVE MY AUDI!!!! and I am soooooo grateful to Rick and Byron! They are seriously the best!!!! I highly suggest buying from this dealership and asking for RICK and BYRON!!!!
Rosa in the finance department is the BEST too! She is thorough, friendly and FAST!
Overall - this was a great experience!!! I am definitely going back to them in 4 years when I want a new car!!!!!
I hope they are there still!!!!

Share on Facebook

Was this review helpful to you? Yes | No
Mari25
2/29/2012 11:40:10 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Kevin Sarrafieh, Rosa Bernasconi

My Review of Pacific Audi:
Kevin was very nice and patient while i was making the choise of getting the car or not he didn't pressure me. Ms. Bernasconi was helpful while signing the contract explained everything to me. Very thankful.

Share on Facebook

Was this review helpful to you? Yes | No
pstandco@aol.com
1/23/2012 4:01:37 PM

Overall Score: 4 Star Rating   4.5  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Edwin -sales, Nathan- Sales manager

My Review of Pacific Audi:
My salesman was friendly and very helpful, allowing me to call him anytime with questions. Management did work with me on price and was accommodating.

Share on Facebook

Was this review helpful to you? Yes | No
rivermat
12/17/2011 11:39:39 AM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Ryan Shipton

My Review of Pacific Audi:
By far the best car buying experience I've had. From the moment I walked in the door, the entire staff at Pacific Audi made me feel welcome and in control. There was a courtesy and relaxed environment that I have not experienced at other dealers. Sales Specialist Ryan was very thorough and did not apply too much pressure. His friendly attitude and willingness to work around my schedule were like a breath of fresh air. Thank you Ryan and Pacific Audi for making this car buying experience such a positive one. After two previous purchases from other dealers that left me uncomfortable, this experience has restored my hope in customer-centered sales. I have had the car now for almost a year and still love it!

Share on Facebook

Was this review helpful to you? Yes | No
prince of wales
12/1/2011 11:43:03 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: edwin arredondo, ryan shipton

My Review of Pacific Audi:
We had a very pleasant experience at Pacific Audi in purchasing our S4. My initial contact with Pacific Audi was Mr. Shipton. We communicated via e-mail and set-up an appointment to discuss purchasing an S4. Mr. Shipton through his e-mail was very helpful and friendly. Upon our arrival at Pacific Audi, Mr. Shipton was busy, but Mr. Arredondo took over and assisted us in finding a car which best suited our needs. He was able to find a model which fulfilled our needs and we decided on a very, very good price. Mr. Arredondo didn't push us to purchase a model that had more options than we wanted. He presented a price that was agreeable to both parties and we purchased the car that day. Pacific Audi had to search other dealers inventory to find the right car for us, so we are grateful for that. The car was delivered the next day to Pacific Audi & after a few days of detailing, we were able to pick-up the car.

I was most appreciative of the way Pacific Audi didn't make it difficult in the pricing of the car. Everyone was very friendly and made myself and Karie very at ease. No pressure at all. I don't think if Edwin didn't find this particular car, we probably would have purchased an S4 somewhere else.

Thank you.

Share on Facebook

Was this review helpful to you? Yes | No
refuse54321
11/18/2011 1:46:57 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Jameil Janbolat

My Review of Pacific Audi:
Terrific experience at Pacific Audi with Jameil Janbolat.
I have owned several Audi cars, and have many experiences with different dealers.
I can honestly say Jameil is the best sales consultant I have ever met.
As an Audi owner himself, he is passionate towards AUDI and his customers.
I feel so comfortable chatting with him just like talking to my own friends.
When I decided to go to check out the car at the dealership on a Sunday when Jameil was not working. He left his friends and came to the dealership immediately to help me out. I didn't get the deal done on that day, he is still very friendly and does not push me at all. Comparing to the other Sales guys I have met before, Jameil is much better. There are so many sales people with experiences, but there are not many with the attitude and passion like Jameil.
I hope this will be helpful to some future Audi owners.
If someone would like to purchase or order an Audi, I would say this is the guy you should talk to.

Share on Facebook

Was this review helpful to you? Yes | No
aldomedina32
11/11/2011 2:57:04 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Edwin Arredondo

My Review of Pacific Audi:
Edwin did a fantastic job he was very friendly, knowledgeable and was always concern about my needs. He provided excellent customer service which is a customer can ask for. He worked extremely well with his management team (Berny) to meet all my expectations. I would definitely recommend Edwin and the team at Pacific Audi. Two thums up on a happy and appreciated customer.

Sincerely,
Aldo

Share on Facebook

Was this review helpful to you? Yes | No

Reviews 11-20 >>