Bought my 2013 Audi Allroad from Pacific Audi - it was probably my best car purchase experience ever. I was not planing to by an Audi since I was so convinced to once again buy a BMW but I had the most pleasant experience with Fred Vand that I changed my mind and decided to go for an Audi. (Fred did not try to change my mind at all...I did it)
Very often sales people try to rip off women and do not even want to listen to their needs on a vehicle even though women can be very knowledgeable about cars.
Fred is not pushy, he is calm and understanding.
I simply love that dealership and will strongly recommend the dealership and Fred Vand to anyone!

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Purchased a used Audi A4 Quattro from Rick. He was great to work with. Got me the car I wanted at a price that was just what i was looking for. Getting a certified used car is definitely worth the "piece of mind". I'd buy another car from Rick without hesitation. Great guy to deal with.

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I had some people paperwork problem, dealer took care of it and took care of me too!!!

I recommend Audi of Torrance to friends and family, also see Chris he will take great care of you.

Thank You

Merry Christmas
kam

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Service was great. They worked with me on my own time and gave me a great deal.. Very pleased with the entire experience. Good work

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I had mixed experience with this dealership. I think this is as good a dealership as any other. Just make sure that you know your facts about the car & its service package you want before your visit; otherwise, I have a feeling that you'll miss something and they'll miss some important details. The interesting part is that they didn't seem to miss them on purpose.

I went there shopping for an A6 CPO because it had all the features that I wanted and it was close the my target price range. I was greeted by Rick and he was an ernest sales person. The test drive process was smooth and he didn't give me pressure. The offer process was slightly long but the deal eventually came through. Making it through the sales process was just half of it though.

Two curious items were later discovered and eventually fixed by their sales and service departments: i) keys were missing and ii) tire size was wrong for the wheels. You'd have thought that when they checked their CPO inspection list, they would have discovered the problems. If I hadn't read the list myself, then I would have not been offered the replacements.

The service staff and the finance lady are highly commendable. I think they kept the cars of their customers really well. The service manager was fast and direct in responding to problems. The finance lady Rosa knew exactly what she's talking about.

Overall, it was a good purchasing experience. I recommend shopping here after doing some homework on the car you want.

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Great new car purchasing experience. Angel and Bernie are very knowlegable about the product line and were super helpful in the selection/ordering/purchasing/delivery process. We highly recommend buying a new car at Pacific Audi. And, we are already thinking about our next purchase!

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I came to Pacific Audi to check out the Q5. I was introduced to Jameil who was very friendly, helpful, and knowledgeable. After test-driving the vehicle with Jameil I was sure I wanted to make a purchase. Jameil introduced me to Nathan to discuss the options and prices. I decided to sleep on it. The next day was Jameil's day off, but he offered to come in if I decided to move forward with the transaction.

I called Nathan the next day to seal the deal. I love that I didn't have to haggle with him about the price, as I'd had to when I bought my last car from another dealer (Ford). I made an offer that was fair based on my research and he accepted. I picked up my car the following day and Jameil showed me how to use all the features.

I am very pleased with the car and with the service I received at Pacific Audi. At no point did I feel any pressure from anyone, all my questions were answered, and I appreciated their hospitality. I was preganant at the time, and they made sure I had snacks and water. Jameil also showed me the service area where I could bring the car for maintenance. Pacific Audi is not the closest Audi dealer to my home,however, I will probably use their service department because of their outstanding customer service. If my next car is an Audi, I will definitely return to Pacific Audi.

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Rick was very helpful and friendly during my purchase, and still is when I call him regarding any questions I have about my vehicle. He definitely goes out of his way to provide great customer service anytime of the day. I would definitely recommend him.

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Fred first contacted me after I had sent a internet inquiry over a month ago. He was very polite and friendly the entire time. Very professional and did what ever he could to make sure I was satisfied. Although I did not get the exact color I wanted, him and his sales team were able to workout a better deal on a brand new A4 with more options than I wanted at a much lower price than I had expected. Rosa finished up all the financing details and I could not have been more pleased with the service I recieved from them and the rest of the Pacific Audi team. I told Rosa that it was my very first brand new car and she threw in free window tint as congratulaions. I hope all my future car buying experiences will be as nice as this was.

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I initially worked with Edwin Arredondo and then Edwin introduced me to Chris Prodromides. Both are good guys. They both read my personality very well knowing I am ready to buy, have done my homework and am very familiar with financing and leasing options of a car. Instead of giving me the "black box" this is your monthly payment treatment, they were very transparent from day one showing me all of their numbers. I went home and ran these numbers against my leasing and finance model and everything came up similar. Further, no matter how much I questioned or pushed, they both always had a GREAT attitude and never became arrogant, dismissive or made me feel like they had better things to do. I truly feel like they are focused on the "whole customer experience" versus just the transaction of buying a car. If this is how Audi service is, I may become a lifetime Audi customer. This is my first Audi ever. Before I have purchased BMWs (two), Infinities (3), etc. never an Audi. I am looking forward to my new purchase and the continued great customer service Pacific Audi provides. The customer service makes a big difference

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