Pacific Audi

Pacific Audi
20550 Hawthorne Boulevard
Torrance, California 90503

Sales: (310) 255-3200
Service: (888) 426-7094

Manufacturer: Audi

Most Reviewed Employees
Ryan Shipton Ryan Shipton
Salesperson
James White James White
Salesperson
Fred Vand Fred Vand
Salesperson
Bernie Clare Bernie Clare
Sales Manager
Chris Prodromides Chris Prodromides
General Sales Manager
Angel Pedrego Angel Pedrego
Salesperson
Shaun Hinson Shaun Hinson
Salesperson
Kevin Sarrafieh Kevin Sarrafieh
Salesperson
adam berger adam berger
Service Advisor
Gino Rose Gino Rose
Salesperson
Need a New Car?

Dealership Amenities
Cable TV
Customer Lounge Area
Express Service
Free Coffee
Free Drinks
Free Loaner Cars
Free WiFi
Instant Financing
Laptop Computers
Parts Store
Pet Friendly
Rental Car Service Onsite
Shuttle Service
Television
Vending Machines


Twenty-Four Month Rating: 4.8/5
51 Reviews
Pacific Audi

Overall Score: 5 Star Rating4.8



About Pacific Audi
Certified: Pacific Audi
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Pacific Audi has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.


pstandco@aol.com
1/23/2012 4:01:37 PM

Overall Score: 4 Star Rating   4.5  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Edwin -sales, Nathan- Sales manager

My Review of Pacific Audi:
My salesman was friendly and very helpful, allowing me to call him anytime with questions. Management did work with me on price and was accommodating.

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rivermat
12/17/2011 11:39:39 AM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Ryan Shipton

My Review of Pacific Audi:
By far the best car buying experience I've had. From the moment I walked in the door, the entire staff at Pacific Audi made me feel welcome and in control. There was a courtesy and relaxed environment that I have not experienced at other dealers. Sales Specialist Ryan was very thorough and did not apply too much pressure. His friendly attitude and willingness to work around my schedule were like a breath of fresh air. Thank you Ryan and Pacific Audi for making this car buying experience such a positive one. After two previous purchases from other dealers that left me uncomfortable, this experience has restored my hope in customer-centered sales. I have had the car now for almost a year and still love it!

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prince of wales
12/1/2011 11:43:03 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: edwin arredondo, ryan shipton

My Review of Pacific Audi:
We had a very pleasant experience at Pacific Audi in purchasing our S4. My initial contact with Pacific Audi was Mr. Shipton. We communicated via e-mail and set-up an appointment to discuss purchasing an S4. Mr. Shipton through his e-mail was very helpful and friendly. Upon our arrival at Pacific Audi, Mr. Shipton was busy, but Mr. Arredondo took over and assisted us in finding a car which best suited our needs. He was able to find a model which fulfilled our needs and we decided on a very, very good price. Mr. Arredondo didn't push us to purchase a model that had more options than we wanted. He presented a price that was agreeable to both parties and we purchased the car that day. Pacific Audi had to search other dealers inventory to find the right car for us, so we are grateful for that. The car was delivered the next day to Pacific Audi & after a few days of detailing, we were able to pick-up the car.

I was most appreciative of the way Pacific Audi didn't make it difficult in the pricing of the car. Everyone was very friendly and made myself and Karie very at ease. No pressure at all. I don't think if Edwin didn't find this particular car, we probably would have purchased an S4 somewhere else.

Thank you.

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refuse54321
11/18/2011 1:46:57 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Jameil Janbolat

My Review of Pacific Audi:
Terrific experience at Pacific Audi with Jameil Janbolat.
I have owned several Audi cars, and have many experiences with different dealers.
I can honestly say Jameil is the best sales consultant I have ever met.
As an Audi owner himself, he is passionate towards AUDI and his customers.
I feel so comfortable chatting with him just like talking to my own friends.
When I decided to go to check out the car at the dealership on a Sunday when Jameil was not working. He left his friends and came to the dealership immediately to help me out. I didn't get the deal done on that day, he is still very friendly and does not push me at all. Comparing to the other Sales guys I have met before, Jameil is much better. There are so many sales people with experiences, but there are not many with the attitude and passion like Jameil.
I hope this will be helpful to some future Audi owners.
If someone would like to purchase or order an Audi, I would say this is the guy you should talk to.

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aldomedina32
11/11/2011 2:57:04 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Edwin Arredondo

My Review of Pacific Audi:
Edwin did a fantastic job he was very friendly, knowledgeable and was always concern about my needs. He provided excellent customer service which is a customer can ask for. He worked extremely well with his management team (Berny) to meet all my expectations. I would definitely recommend Edwin and the team at Pacific Audi. Two thums up on a happy and appreciated customer.

Sincerely,
Aldo

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carriecramer
10/25/2011 2:47:45 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Edwin

My Review of Pacific Audi:
We walked in and walked out 2 hours later with a Q5. Everyone was great, helpful, lovely and it was the smoothest car experience I have ever had.

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grappaguy
10/18/2011 7:45:38 PM

Overall Score: 2 Star Rating   2.3  

Reason for Visit: Sales (New)

I recommend this dealer: No

Employee(s) Dealt With: Fred Vand, Bernie Clara, Chris Prodromides, Jeff LaPlante

My Review of Pacific Audi:
Purchased a so-called NEW 2012 Audi Q5, it has 2 dents caused by the dealership that I didn't notice until 3 weeks later. They did not perform a walkthrough of the car and because it was night time it would not have been spotted due to the location. Spoke to Fred and Bernie about it, very nice guys but they and the dealership refuse to assume any responsibility. Even after submitting solid evidence that it occurred on their premises. Spoke to Audi corporate and they don't want to do anything because it's a dealership issue. I paid for a new pristine vehicle received damage goods. Shop elsewhere where sales and ownership walk the walk and not just talk the talk. This was my first and last Audi I ever purchase.

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hodad254
9/26/2011 12:37:42 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Edwin

My Review of Pacific Audi:
Sales person was very nice and helpful in terms of explaining the options. Seemed very honest about how the car compared to competitors..boh on the good and bad side. Price negotiation was very smooth.

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Esmeralda0517
9/23/2011 5:07:02 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Edwin Arredondo

My Review of Pacific Audi:
I had a great experience at Pacific Audi. Edwin Arredondo was my sales person and he was great! The manager and the finance department were very friendly. I never thought buying a car would be so quick and easy! I will definitely recommend Pacific Audi to all my friends and relatives!

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jjcpjm
9/19/2011 12:07:07 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Kevin Sarrafieh, Byron, Rosa

My Review of Pacific Audi:
Kevin was an absolute delight to work with on the purchase of our Q7. We came down to the dealership having seen a couple of their Q7s on the internet. Everything was as advertised and Kevin was extremely helpful in answering our many questions. He was honest and focused on our needs as opposed to trying to sell a car. Byron the sales manager was also fantastic -- both helpful and responsive to our needs and concerns. And Rosa (who handled the final process of the sale) was clear, enthusiastic, and delightful. The entire process was as good a car buying experience as we've had.

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