Pacific Audi

Pacific Audi
20550 Hawthorne Boulevard
Torrance, California 90503

Sales: (310) 255-3200
Service: (888) 426-7094

Manufacturer: Audi

Most Reviewed Employees
Ryan Shipton Ryan Shipton
Salesperson
James White James White
Salesperson
Fred Vand Fred Vand
Salesperson
Chris Prodromides Chris Prodromides
General Sales Manager
Bernie Clare Bernie Clare
Sales Manager
Angel Pedrego Angel Pedrego
Salesperson
Shaun Hinson Shaun Hinson
Salesperson
Kevin Sarrafieh Kevin Sarrafieh
Salesperson
rosa bernasconi rosa bernasconi
finance manager
adam berger adam berger
Service Advisor
Need a New Car?

Dealership Amenities
Cable TV
Customer Lounge Area
Express Service
Free Coffee
Free Drinks
Free Loaner Cars
Free WiFi
Instant Financing
Laptop Computers
Parts Store
Pet Friendly
Rental Car Service Onsite
Shuttle Service
Television
Vending Machines


Twenty-Four Month Rating: 4.8/5
56 Reviews
Pacific Audi

Overall Score: 5 Star Rating4.8



About Pacific Audi
Certified: Pacific Audi
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Pacific Audi has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.



carriecramer
10/25/2011 2:47:45 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Edwin

My Review of Pacific Audi:
We walked in and walked out 2 hours later with a Q5. Everyone was great, helpful, lovely and it was the smoothest car experience I have ever had.

Share on Facebook

Was this review helpful to you? Yes | No
grappaguy
10/18/2011 7:45:38 PM

Overall Score: 2 Star Rating   2.3  

Reason for Visit: Sales (New)

I recommend this dealer: No

Employee(s) Dealt With: Fred Vand, Bernie Clara, Chris Prodromides, Jeff LaPlante

My Review of Pacific Audi:
Purchased a so-called NEW 2012 Audi Q5, it has 2 dents caused by the dealership that I didn't notice until 3 weeks later. They did not perform a walkthrough of the car and because it was night time it would not have been spotted due to the location. Spoke to Fred and Bernie about it, very nice guys but they and the dealership refuse to assume any responsibility. Even after submitting solid evidence that it occurred on their premises. Spoke to Audi corporate and they don't want to do anything because it's a dealership issue. I paid for a new pristine vehicle received damage goods. Shop elsewhere where sales and ownership walk the walk and not just talk the talk. This was my first and last Audi I ever purchase.

Share on Facebook

Was this review helpful to you? Yes | No
hodad254
9/26/2011 12:37:42 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Edwin

My Review of Pacific Audi:
Sales person was very nice and helpful in terms of explaining the options. Seemed very honest about how the car compared to competitors..boh on the good and bad side. Price negotiation was very smooth.

Share on Facebook

Was this review helpful to you? Yes | No
Esmeralda0517
9/23/2011 5:07:02 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Edwin Arredondo

My Review of Pacific Audi:
I had a great experience at Pacific Audi. Edwin Arredondo was my sales person and he was great! The manager and the finance department were very friendly. I never thought buying a car would be so quick and easy! I will definitely recommend Pacific Audi to all my friends and relatives!

Share on Facebook

Was this review helpful to you? Yes | No
jjcpjm
9/19/2011 12:07:07 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Kevin Sarrafieh, Byron, Rosa

My Review of Pacific Audi:
Kevin was an absolute delight to work with on the purchase of our Q7. We came down to the dealership having seen a couple of their Q7s on the internet. Everything was as advertised and Kevin was extremely helpful in answering our many questions. He was honest and focused on our needs as opposed to trying to sell a car. Byron the sales manager was also fantastic -- both helpful and responsive to our needs and concerns. And Rosa (who handled the final process of the sale) was clear, enthusiastic, and delightful. The entire process was as good a car buying experience as we've had.

Share on Facebook

Was this review helpful to you? Yes | No
audia5drvr
9/13/2011 3:48:30 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Erwin

My Review of Pacific Audi:
I walked in the showroom and was immediately greeted by Erwin. Told him my needs and he and his manager worked with me to get the car I liked at the price I could afford.

Great experience!!

Share on Facebook

Was this review helpful to you? Yes | No
richd2004
7/9/2011 1:06:14 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Lee franz,Rose

My Review of Pacific Audi:
This is my first time reviewing anything and the reason being is that they were so GREAT!! Lee Franz went through hoops to get me my car and came through just as he promised! also,Rose in finance was very knowledgeable and fast,fast,fast! I was in and out in a about 2 1/2 hours! I highly recommend this dealership! Thanks again Lee and Rose!

Share on Facebook

Was this review helpful to you? Yes | No
moabsherpa
5/2/2011 4:21:50 PM

Overall Score: 2 Star Rating   2.2  

Reason for Visit: Sales (Used)

I recommend this dealer: No

Employee(s) Dealt With: joe talosi

My Review of Pacific Audi:
BEWARE OF....I purchased (with confidence, I thought)a Certified used 2008 Q7 from Pacific Audi (Torrance)in June of 2010, the car was nice, sales and financing was OK. BUT when I wanted to trade the vehicle in March of 2011 somewhere else, I was shocked to find out that the vehicle had been painted on the right front fender and door,hence being worth $2000 less vs the no paint work value. In disbilief,I went back to Pacific to ask for an explanation. There, the salesman and his manager, without skipping a beat said that "the car probably had some scratch or something, needing touching up"! followed by presenting a Carfax report that did not show any damage report. This was supposed to make this a non issue, even though they had previous knowledge of it and chose not to disclose it at the time of sale. To make matters worse I had them appraise the vehicle themselves and their figure of $26000, was $3000 less than CARMAX offered me on an outright purchase, just 1/2 mile down the road. I contacted Audi customer relations for assistance and after a week of "investigation" all they had to say was that as long as the Carfax is OK and there is no major structural damage, this would not be a disclosure item. Here I am, having paid good money for damaged goods which I cannot re-sell or trade in without taking a beating for what I had no knowledge of. If I had my guards up as if I was buying from any corner car lot then I would have had it checked by a third party but the "Audi Certified" thing, ended up to be the catch.
Also just a word of advice for the dealership management;

"There is a difference between what is legal and what is moral". We'll see how the court rules.

Share on Facebook

Was this review helpful to you? Yes | No
hker
3/20/2011 1:24:38 PM

Overall Score: 3 Star Rating   3.3  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Rick or Jim

My Review of Pacific Audi:
Was here shopping for a A3. Waited in the showroom for a while til someone asked if we needed help. Can't recall who helped me. Might have been Rick or Jim. We tested the 2.0T and 3.2S. Went for a long test drive. Not pushy at all. No "what I can do to get you in a car today" attitude. I like that.

Share on Facebook

Was this review helpful to you? Yes | No
rs4vr
2/12/2011 5:39:31 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Ryan Shipton

My Review of Pacific Audi:
Came in looking for a new Audi to replace a lease that was ending this month. I had a great dealership experience with Ryan. He was professional, knowledgeable and represented the Audi brand very well.

Unfortunately, the vehicle we wanted was not available anywhere in the Southern California Area and we couldn't wait 60-90 days to order one.

We ultimately purchased our Audi from a dealership about 400 miles away and had it shipped.

When I'm in the future for our next Audi, I will definitely look up Ryan and Pacific Audi.

Share on Facebook

Was this review helpful to you? Yes | No

<< Reviews 1-10 | Reviews 21-30 >>